Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium no aplica

Premium no aplica

Poseo un plan Premium Familiar en la cual yo soy el titular, hoy (16/07/19) efectue el primer pago del plan, todas las subcuentas poseen acceso a premium, pero mi cuenta no, ya cerre sesion y volvi a abrirla, pero no poseo todas las caracteristicas de premium, como es poder retroceder o saltar las canciones indefinidamente. Este problema me esta ocurriendo en mi Huawei Y7 (android 7.0) y en mi computadora Windows 8

Lima, Peru

Reply
1 Reply

Hey @sebamar23, thanks for reaching out to the Community!

 

I hope you don't mind me replying back in English.

I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

 

Have a great day 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts