Problem Adding a Family Member

[thechaufamily]

We never get to this part of the directions, it's not an option.

1. You’re redirected to a new browser that contains a pre-filled token. Click REDEEM. 

We can just hit accept and then sign up, but we can't figure out how to link the new family member to our account. 

[Maxim]

Hey @thechaufamily,

Can you please provide some more info about your issue?

Thanks.

[thechaufamily]

I sent the invite link to my son and he accepted it. It said a new window
would open with a spot for him to put in the code to join the premium
family account, but that doesn't happen. It just goes to his free spotify
account.

[Maxim]

Hey @thechaufamily,

Can you please tell your son to try it in an incognito window? If the same issue occurs there, I'd recommend giving it a try from another device.

Let me know how it goes.