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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171979 Views
  • 32 replies
  • 9 likes
  • 171979 Views
  • 32 replies
  • 9 likes

Invite family member

Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined?

  • Newbie
  •  Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined? 
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution No carga la pagina de la invitacion

Me initaron a unirme al plan familiar, pero la pagina no carga, se queda pensando y no me permite aceptar la invitacion.

  • Newbie
  • Me initaron a unirme al plan familiar, pero la pagina no carga, se queda pensando y no me permite aceptar la invitacion. 
  • Oiram1
  • Newbie
  • 2584 Views
  • 18 replies
  • 0 likes
  • 2584 Views
  • 18 replies
  • 0 likes

Premium for family does not work

Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not Premium. How can I solve this? And what is the inviatio...

  • Newbie
  • Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not P...
  • 300 Views
  • 0 replies
  • 1 likes
  • 300 Views
  • 0 replies
  • 1 likes

Superuser Contribution Premium Upgrade

I upgraded my daughter's premium account to a family account. My other daughter was able to accept her invitation and set up her profile. My wife and I recieved the invitation and when we click "accept' in the email it takes us to a page ab payment. ...

  • Newbie
  • I upgraded my daughter's premium account to a family account.  My other daughter was able to accept her invitation and set up her profile.  My wife and I recieved the invitation and when w...
  • Marie1992
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Spotify Family Premium

I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so we couldn't do that. What do you suggest to us?

  • Newbie
  • I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so  we couldn't do that. What do you suggest to us?
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Bug on Family Member Invitation page - Valid email addresses not accepted

There is a bug in the form where you enter the details of a family member you want to invite. The bug results in valid email addresses being rejected when they contain capital letters => the check for a valid email address is wrong.The error message ...

  • Newbie
  • There is a bug in the form where you enter the details of a family member you want to invite. The bug results in valid email addresses being rejected when they contain capital letters => the c...
  • Maxim
  • Spotify Star
  • 1060 Views
  • 1 replies
  • 0 likes
  • bug
  • 1060 Views
  • 1 replies
  • 0 likes

Problems with family member being added to family premium!

Hi!A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: my mother´s account had a problem with the registration. ...

  • Newbie
  • Hi! A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: m...
  • 343 Views
  • 0 replies
  • 0 likes
  • norway
    Premium
  • 343 Views
  • 0 replies
  • 0 likes

Premium for Family problem

hello,I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank white/black page.Is there sopmeone who knows how to solve this...

  • Casual Listener
  • hello, I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank w...
  • nhee70
  • Newbie
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Problems Premium

My relative was having problems and his premium account was in trouble.I removed it and it is giving problems and it does not enter the family again.And he says that the family to my sister is the owner but I am the owner.Again I have problems with s...

  • Casual Listener
  • My relative was having problems and his premium account was in trouble. I removed it and it is giving problems and it does not enter the family again. And he says that the family to my sister is t...
  • 441 Views
  • 0 replies
  • 0 likes
  • Premium family
  • 441 Views
  • 0 replies
  • 0 likes

How to change family members' names?

Is there any way to change family members' names in the Family Overview page?

  • Casual Listener
  • Is there any way to change family members' names in the Family Overview page? 
  • 421 Views
  • 0 replies
  • 0 likes
  • Family names
  • 421 Views
  • 0 replies
  • 0 likes

Family premium - problems with accounts listening at same time

I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even though they are both playing playlists that they hav...

  • Newbie
  • I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even t...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Update Pre-Paid Premium to Family

Hello there! I took the yearly Payment from December for my Premium-Account.Now my Boyfriend asks me to share a family-account. But I cant find out how this will be charged ... 5 EUR per month? additional 14.99 EUR per month? I dont know.Can you help...

  • Casual Listener
  • Hello there!   I took the yearly Payment from December for my Premium-Account. Now my Boyfriend asks me to share a family-account. But I cant find out how this will be charged ... 5 EUR per m...
  • LeoRager
  • Community Legend
  • 650 Views
  • 4 replies
  • 0 likes
  • 650 Views
  • 4 replies
  • 0 likes

Do you have to have multiple accounts?

Hello I want to upgrade to Spotify family, but my kids are younger and do not want them to have there own account. So if I upgrade to family, can we all use the same login and listen to music at the same time? ThanksQ

  • Newbie
  • Hello   I want to upgrade to Spotify family, but my kids are younger and do not want them to have there own account.   So if I upgrade to family, can we all use the same login and l...
  • LeoRager
  • Community Legend
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Solved!! Öğrenci Premium ücreti ödedim ama premium başlamadı

Öğrenciler için premium hesabı satın aldım ancak SheerID onayı gelmeden ücretim kesildi ve premium hesabım başlamadı. Sorunumun giderilmesini istiyorum

  • Casual Listener
  • Öğrenciler için premium hesabı satın aldım ancak SheerID onayı gelmeden ücretim kesildi ve premium hesabım başlamadı. Sorunumun giderilmesini istiyorum 
  • DIDEMYAMANER
  • Newbie
  • 829 Views
  • 2 replies
  • 0 likes
  • 829 Views
  • 2 replies
  • 0 likes

Family - Sonos and apps conficts

I have some problems with my Premium Family and Sonos. I have my own account and 3 family members. When im listening to musik using my Sonos system and some of the 4 apps trying to start some music, it conflict with sonos, and Sonos stop. So when som...

  • Newbie
  • I have some problems with my Premium Family and Sonos.   I have my own account and 3 family members. When im listening to musik using my Sonos system and some of the 4 apps trying to start s...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Solved!! I got removed from family subscription

I forgot to reconfirm my adress in 7 days and I got removed. I got the new invitation, but now its saying that I cant get back to the family subscription...

  • Newbie
  • I forgot to reconfirm my adress in 7 days and I got removed.   I got the new invitation, but now its saying that I cant get back to the family subscription...
  • Maxim
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

no puedo enlasar

No me deja enlazar la cuenta de invitacion de familiar i

  • Newbie
  • No me deja enlazar la cuenta de invitacion de familiar i
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Solved!! Problem Adding Family Member - Blank Screen

Hello Spotify World! I am attempting to add a family member to my family plan. I currently have two members added already, but I need to invite the third. I go into "Account," then click on "Premium for Family," but the screen where I should be able ...

  • Casual Listener
  • Hello Spotify World!   I am attempting to add a family member to my family plan.  I currently have two members added already, but I need to invite the third.  I go into "Account," t...
  • lac6imd7wj6uj8n
  • Casual Listener
  • 6134 Views
  • 19 replies
  • 0 likes
  • 6134 Views
  • 19 replies
  • 0 likes

Solved!! Problemas para adicionar pessoas ao plano familiar premium

Ola, estou com o problema no meu plano familiar em que todas as pessoas que estavam cadastradas nele foram expulsas com a justificativa de que nao moram no mesmo endereco. Gostaria de saber como devo prosseguir para resolver isso. Nao consigo visuali...

  • Casual Listener
  • Ola, estou com o problema no meu plano familiar em que todas as pessoas que estavam cadastradas nele foram expulsas com a justificativa de que nao moram no mesmo endereco. Gostaria de saber como devo...
  • Bittencourt
  • Spotify Star
  • 3039 Views
  • 21 replies
  • 0 likes
  • 3039 Views
  • 21 replies
  • 0 likes

Premium family kicked out, me saco spotify del plan premium

I was until yesterday in the family premiun plan with my sister as administrator but today Spotify kicked me out and I received a mail that said the coudn't verify my account. I have had an Spotify accoubt for a long long time and I recieved the invi...

  • Regular
  • I was until yesterday in the family premiun plan with my sister as administrator but today Spotify kicked me out and I received a mail that said the coudn't verify my account. I have had an Spotify a...
  • 578 Views
  • 0 replies
  • 0 likes
  • Family Plan
    Plan Familiar Premium
    Problemas ao ser convidado para o plano familiar premium
  • 578 Views
  • 0 replies
  • 0 likes