Problemas con el pago Premium, con doble cargo

[Mario249]

Al momento de registrar el método de pago de mi plan familiar premium se hace un cargo a la tarjeta por un valor menor ($ 14.900 COP) a la cuota mensual ($ 22.900 COP), quisiera saber a que corresponde dicho cargo y si es reembolsable al momento de pagar el mes de suscripción.

[Xenia]

Hey there @Mario249,

Welcome to the Community! We hope you don't mind us answering in English 🙂

If you're seeing unexpected charges, we'd first off suggest you take a look at the relevant support page here.

Whit that said, the lower price you mention should be for Premium Individual. If you just signed up for Individual and then upgraded to Family, the amount you already paid will be converted to your new plan. The next payment date will likely be a few days earlier than usual to cover the price difference between Individual and Family Premium. 

You can track all this on your account page, under Your plan. Payments already made can be checked on your receipts page.

For full info on Premium Family, you can visit this support page.

Hope this helps. Let us know if you have any other questions.