cant get a family member to spotify!!!

[Tarnocarla]

My wife cant join my premium account. Sent email but it doest accept. Says they cant prove that she lives with me!! Oh my god! Tried many times and doesnt work. Maybe i ll pass to google music. They dont bother you.  

[Alfredo]

Hey @Tarnocarla, welcome to the community!

Thanks for reaching out to us, we'll gladly help you out.

Sometimes the information provided doesn’t match what’s on file because it might be out-of-date, incorrect, or missing altogether, meaning we’re unable to validate an account’s eligibility.

But don't worry, in this case, please get in touch with our Support team via Twitter or Facebook. They'll take a look backstage and help you out as soon as possible.

All the best.