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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172762 Views
  • 32 replies
  • 9 likes
  • 172762 Views
  • 32 replies
  • 9 likes

Solved!! Premium Family account - account to verify

Hi, i received a strange message that the premium family account will be disconnected if the 5 sub account will be not confirmed in 7 days. What i have to do? is more than 1 year that we are with Spotify without any problem.username: scipione_familyP...

  • Regular
  • Hi, i received a strange message that the premium family account will be disconnected if the 5 sub account will be not confirmed in 7 days. What i have to do? is more than 1 year that we are with S...
  • scipione_family
  • Regular
  • 1086 Views
  • 6 replies
  • 0 likes
  • 1086 Views
  • 6 replies
  • 0 likes

Family control

Hi. I'm interested in spotify family but want to make sure I pay no more than the 14.99. Are there things you can buy in spotify? I'm just woried say instead of the kids listening to music, they somehow purchase it instead and I end up with a huge bi...

  • Casual Listener
  • Hi. I'm interested in spotify family but want to make sure I pay no more than the 14.99. Are there things you can buy in spotify?  I'm just woried say instead of the kids listening to music, &n...
  • gillyallan
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Spotify Premium for Family Doesn't Work

My brother started a spotify premium family account but I can't access it because we live in different countries. Even though I've tried almost every way I found on the spotify support page, it still doesn't work. My mom managed to change her country...

  • Newbie
  • My brother started a spotify premium family account but I can't access it because we live in different countries. Even though I've tried almost every way I found on the spotify support page, it s...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Premium for family - ungenerous/bad solution

Earlier I was a Premium member and my family used my login to listen to music. But only one at a time could... So I decided to be a family member. I invited all my family (we live in the same place). BUT we may still listen one at a time - not simult...

  • Casual Listener
  • Earlier I was a Premium member and my family used my login to listen to music. But only one at a time could... So I decided to be a family member. I invited all my family (we live in the same place)....
  • Pappatill2
  • Casual Listener
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Kouluani ei löydy opiskelija premiusta

Hei!minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua.

  • Newbie
  • Hei! minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua. 
  • Waltters
  • Newbie
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

wasn't able to receive invite for Spotify family

i tried resending invites for my brother (10 times or more), but he hasn,t receive any until now.. what's happening???

  • Newbie
  • i tried resending invites for my brother (10 times or more), but he hasn,t receive any until now.. what's happening???
  • jkinson
  • Newbie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

How do I add my girlfriend who doesn't have spotify to my account?

Wanting to add my girlfriend to my account who now lives with me but she does not have a spotify account yet.

  • Newbie
  • Wanting to add my girlfriend to my account who now lives with me but she does not have a spotify account yet. 
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Family plan won't let any of my kids join

I am trying to get my family set up on the family plan. My son had a premium account through iTunes. I've cancelled that subscription, which I assume will drop him to a free account and he'll be able to join the family plan when that premium subscrip...

  • Newbie
  • I am trying to get my family set up on the family plan. My son had a premium account through iTunes. I've cancelled that subscription, which I assume will drop him to a free account and he'll be a...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Possible to have a trial family plan?

Our family currently uses Apple Music (family subscription). As Spotify app can control the Sonos devices we are considering switching from Apply Music to Spotify. As we are not completely sure whether Spotify would suit us we would like to try it bu...

  • Newbie
  • Our family currently uses Apple Music (family subscription). As Spotify app can control the Sonos devices we are considering switching from Apply Music to Spotify. As we are not completely sure w...
  • Maxim
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family - e-mail

We ordered Premium Family but I Do not receive the invitation Mail although the e-mail adress is right

  • Newbie
  • We ordered Premium Family but I Do not receive the invitation Mail although the e-mail adress is right
  • Alfredo
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with connect to device

Hello, I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with connect to device, because when i click on icon "Connect to dev...

  • Newbie
  • Hello,   I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with c...
  • Alfredo
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family won't add family...

I made a spotify family account and tried to add my wife's account, but it just keeps saying she doesn't have premium. I've removed and readded her several times, and it still just says she needs to upgrade to premium. Whats the deal with this? can a...

  • Newbie
  • I made a spotify family account and tried to add my wife's account, but it just keeps saying she doesn't have premium. I've removed and readded her several times, and it still just says she needs t...
  • Alfredo
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect account to Premium for Family

Can somebody help me: Me and my family decided we wanted Spotify premium as a group. I already had a premium account and to look at the options I clicked on the Premium for family option. By doing this however I activated it on my account. Another me...

  • Newbie
  • Can somebody help me: Me and my family decided we wanted Spotify premium as a group. I already had a premium account and to look at the options I clicked on the Premium for family option. By doing t...
  • Alfredo
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot make a family account in spain because my paypal is still from germany

Hi, I am a spotify user and i want to change my account from germany to spain because i am moving there with my family. I want to also take the chance and make a family account, but i cannot do it.... I still dont have a spanish credit card and when ...

  • Newbie
  • Hi, I am a spotify user and i want to change my account from germany to spain because i am moving there with my family.   I want to also take the chance and make a family account, but i c...
  • Alfredo
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms] Skip an upcoming track in Play Queue

Hi, i just bought spotify premium family for my hole familiy! Everything worked until i noticed on my device that it said i have to buy premium to skip songs while it should be included! Please help!

  • Newbie
  • Hi, i just bought spotify premium family for my hole familiy! Everything worked until i noticed on my device that it said i have to buy premium to skip songs while it should be included! Please help!
  • Alfredo
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify + Hulu

Hello, I'm a regular spotify and hulu user, I got an email with the offer to merge both accounts in one, my Spotify account is working, however when I tried to merged the account, following the instructions to do so I get the following error We are u...

  • Newbie
  • Hello, I'm a regular spotify and hulu user, I got an email with the offer to merge both accounts in one,  my Spotify account is working, however when I tried to merged the account, following the...
  • Alfredo
  • Roadie
  • 987 Views
  • 1 replies
  • 0 likes
  • 987 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan: Everyone gets kicked but myself and one member

Hello,I'm having an issue where my Family Plan Members get kicked out (Actually, it happened just today) from the Family Plan. The reason is because they "Can't Verify the Address" I'm 200% sure the Address they input are the same. I have 3 other mem...

  • Newbie
  • Hello, I'm having an issue where my Family Plan Members get kicked out (Actually, it happened just today) from the Family Plan. The reason is because they "Can't Verify the Address" &n...
  • Alfredo
  • Roadie
  • 1588 Views
  • 1 replies
  • 0 likes
  • Family Plan
    kicked out
  • 1588 Views
  • 1 replies
  • 0 likes

Solved!! start of premium family for each person

helloi had a question about the premium for familyhow premium family works for each person ?for example if i buy a 1month premium account and i will the firs person who start using of the planand the other part of my family start using the plan 5 day...

  • Newbie
  • hello i had a question about the premium for family how premium family works for each person ? for example if i buy a 1month premium account and i will the firs person who start using of the p...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

How can I add a 7th member to Premium For Family?

We are premium for family members and have six family members (all at the same address) on the plan. But we still need to add a 7th, and eventually an 8th. How do we do this without creating another premium account? No love for big families?

  • Newbie
  • We are premium for family members and have six family members (all at the same address) on the plan. But we still need to add a 7th, and eventually an 8th. How do we do this without creating a...
  • Maxim
  • Spotify Star
  • 4708 Views
  • 1 replies
  • 3 likes
  • 4708 Views
  • 1 replies
  • 3 likes