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Duker19 · 2017-06-29

I clicked the banner for the 99 cent offer....but got charged the full amount!!

Maxim · 2017-06-29

What payment method have you used?

Let me know 🙂

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Duker19 · 2017-06-29

Credit card

Maxim · 2017-06-29

Have you had Premium before?

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Duker19 · 2017-06-29

No first time.

Maxim · 2017-06-29

Spotify Support can take a closer look at this issue. Please contact them through one of the channels below:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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