Spotify Familiar does not work

[dudapetromar]

Good afternoon,

Few days ago Sotify sent me an email to confirm my adress and I did not. After some days my account was cancelled and my families also. Now I am trying to connect them again and I am not getting. What can I do? I am inviting them but appear a message: Was not possible to confirm that you live in the same adress than the main account titular.

Waiting for solution,

Eduardo Sena Costa (dudapetromar)

[MonicaM_Bogota]

Hi, @dudapetromar!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to create a new thread if you need us again.