Why I cant add a member in my family plan ?

[luisorozco92]

He used to be in the family plan, but suddenly he got out of the plan, and now that I want to add him again it says "he doesnt live in the same adress" but he lives in the same adress... why appears this error ? thanks

[MonicaM_Bogota]

Hi, @luisorozco92!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to create a new thread if you need us again.