Spotify Family problem

[Andresmoreno098]

We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got invited again but the page said it can't be confirmed that im part of the family, what should i do?

[maraysacarvalho]

I have the same problem! =(

[Bittencourt]

Hey @Andresmoreno098 and @maraysacarvalho, welcome to the Spotify Community!

I may be able to help you -- what country are you from?

[Andresmoreno098]

Colombia

[Bittencourt · Accepted solution]

Ok @Andresmoreno098,

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[cleidoh]

I incorrectly typed wrong zip code then I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder." What do I need to do?

[Bittencourt]

Hey @cleidoh, I'm sorry about that.

My suggestion for you is the same I gave to the other users - get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Hope this is more helpful!

[lölö]

On monday I got cut off my premium account. My partner and I are having a premium account since years now and we both live together. He sent me an invitation, and if I follow the link and type in our address, I still can't be add. My partner says that this is because I am connecting via my facebook account. How can I be add to our family account? Thank you very much for your help! 

[Bittencourt]

Hi @lölö, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[MuratAgaoglu]

same problem and didnt solved yet.

until yesterday it was working but now according to spotify my wife and my doughter dont live with me:)