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Spotify changed my family plan to individual after updating payment methods

Spotify changed my family plan to individual after updating payment methods

 

Plan

Family plan (6 members)

Country

Ukraine

Device

(Samsung Galaxy M31; Asus laptop)

Operating System

(Android 12; Win 10)

 

My Question or Issue

Hello!
   As you may see it is not my first headache with spotify plans changing despite my will, unfortunately this time there are more people who will suffer from this technical issue.
  So now I'll tell you briefly about what happened exactly. This morning when I've tried to access the last episode of my podcast I've seen this big red message at the top of the spotify that warned me about updating my payment methods. Basically, one of my cards was short on money, so not thinking much about it I've decided to change the primary card to one where I had enough funds to pay for family.
   All right what's the problem? I'll tell you spotify gave me congratulations and on the screen appeared a message about my 5 dollars payment and how I should be excited to use my spotify individual premium... 

   So here is the question. Is that possible to undo all this misunderstanding without wasting my money and without the need to invite my family over again? If yes how to do that, if no what's should be my next steps to revert the changes?

 

 

 

Reply
2 Replies

Hi there @Dungeonus,

 

Thank you for taking the time to post in the Community. We're sorry to hear that you have a subscription you didn't wish for.

 

Unfortunately we can't revert your plan, but what we can recommend is that you contact our customer support so they can have a closer look backstage and see if you're eligible for a possible refund.

 

We're sorry that we can't do more from our end here in the Community.

 

Let us know how it goes so that we can continue to assist you if you need us to.

 

Have a great Friday and start of your weekend!

JeremyModerator
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Plan

Family plan

Country

Egypt

Device
PC

Operating System

Windows 10

My Question or Issue

So I have been on a family plan for a long-time, and today suddenly, Spotify charged me for an individual plan and "kicked" everyone in my family-plan, so now I am charged for a plan I did not choose and have to re-subscribe to another one AND add all my family members on it, what will be the solution and will I be reimbursed for the plan that I did not choose ? 

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