Spotify family doesnt work

[Aroni]

Hi.

I want to join my family's premium family but it wont let me.

The owner of the subscription added me, i accepted it and filled in my personal information. In he's account it says im active but when i want to listen to music on my phone it says i have a free subscription.

Please reponse!

[Aroni]

3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.

This is the error i get.

[mirtherolleman_]

I have the same struggle ! Its really annoying so i would like an awnser too!

[Alfredo]

Hey @Aroni & @mirtherolleman_, welcome to the community!

If your account shows as part of the plan on the owner's side, but you're still Free, make sure you don't have multiple Spotify accounts following these steps.

If you're sure there's only one Spotify account, try reinstalling the Spotify app on your device before trying again.

Let me know how it goes.