Spotify family problems

[xxxxx8]

My dad is trying to subscribe the spotify family account but everytime when he tries to buy it there comes an error saying that he has a wrong paying country. The country settings are right on his account and he has tried to log in in different accounts and pay in different credit cards.   

[SergioDavid]

Hey @xxxxx8, welcome to the Community!

Can you ask them to make sure their country setting matches the country where the payment method was issued?

They can also try to sign up using an incognito window.

Let us know how it goes.