Spotify won't allow family member to join

[PhilBC]

Hello,

I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in Ireland. He has a free account and I had premium.  Can anyone help?

[AlejaR]

Hey there @PhilBC,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post, as it fits better here in this board.

Keep in mind, the error message you kindly mentioned most likely is related to the country or region not matching in the accounts of users who want to share a plan. To check if that is the case, users can go to their Account pages on Account overview> Country or region to verify if they have the same country or region.

If your husband has set a different country or region on their account, they can try and change it by following these steps. Note that the new country or region only shows when you’re actually there. If perhaps your husband has a Premium account, it is a good idea first canceling the plan, then setting the new region or country and then joining the plan.

Lastly, take into account your husband has to make sure he's putting the same address that the owner has established for the plan. The owner of the plan can check this on their account page> Premium Family> Your Address.

Give it a try and let us know how it goes. Keep us in the loop!

[lauraaa1]

Hello!

this is the case with me too. it won't allow my family members to join. the region is set and it still doesn't work.

[Eni]

Hi @lauraaa1, 

Thanks for reaching out about this and welcome to the Community! 

Just to confirm, have you asked your family members to check which country they have registered on their Account page? 

If so and it's the same as the one on the owner's account, we suggest that you ask them to try accepting the invite from an incognito window and a different device. It's also worth making sure that they're connected to a local WiFi while doing so. 

If they're still unable to accept the invite, could you send us a screenshot of the error message they're getting? We'll take a closer look. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

Let us know how it goes. 

[Mammoth86-gb]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am trying to add my daughter to our family plan however when she clicks the link and it asks her to confirm the address it automatically searches Turkey addresses (we live in uk) so doesn’t find our address? It looks like somehow Spotify thinks my daughter is in Turkey? Can’t get passed this stage?

[goksusaygili]

Hi! I have the same problem. I'm the owner of the family plan and I invited my sister. She was already in our family plan but she somehow quitted and now when I send the link, the app sends a message saying she can't come in again because you can only get in the plan once in every 12 months. How can we solve this problem?

[Joan]

Hi @goksusaygili,

Thanks for reaching out. This all depends on who the owners of the Family plans were, where this user is trying to join. Going from one owner to another is counted a switch of plans and this can only be done once every 12 months. Once you switch once, switching back again won't be possible. There seem to be at least 2 Family owners there, so check your accounts and see who that is to avoid further confusion. For the time being, your sister can rejoin the last Family plan she was a member of and stay there until a switch is possible again.

Hope this clears things up.

[#8]

My family member can't join in my Spotify plan