Switching primary account on Family issues

[Roweyerboat]

.

Plan

Premium Family

Country

USA

Device

(iPhone 11)

Operating System

(iOS 16.1.2)

My Question or Issue

So we switched which account our premium family subscription was paying for the subscription from my wife’s to mine. My wife has accepted my invitation to join my premium family multiple times and it will go through and show premium on the app for that day. Then the next day when she opens the app she gets a message that her payment didn’t work and she has to downgrade. Seems like there’s some sort of bug. We switched the payer account because a credit card expired. This is super frustrating anytime she goes to use the app I have to re invite her and go through the process of her accepting and logging in again. 

[kaworu_bloodpaw]

Hey there!

Please follow this guide and make sure there are no unused or incorrect accounts connected to your family plan. Maybe remove and reinvite everyone to the plan?

If this doesn't help, I recommend contacting Spotify support directly, here.