Todos vivimos en un mismo hogar pero no nos validan el Premium familiar

[Itspaulp1]

Hola,

Todos de mi familia vivimos en un mismo hogar sin embargo, El paquete de "Spotify Familiar" nos han dado de baja a todos excepto al titular porque no nos pueden verificar. Como podemos solucionar esto

[Alfredo]

Hey @Itspaulp1, welcome to the community!

I hope you don't mind me replying in English. Right now, the community is supported in English.

Since you're all living in the same address but your family members can't join the Family plan, I suggest reaching out to the Support team.

You can reach them via Twitter or Facebook, and they'll get back to you as soon as possible.

All the best.