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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168942 Views
  • 32 replies
  • 9 likes
  • 168942 Views
  • 32 replies
  • 9 likes

Solved!! Plan familiar

Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me deja, pero sí a miembros que no estuvieron incluidos e...

  • Newbie
  • Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me dej...
  • Laiaf
  • Casual Listener
  • 5647 Views
  • 30 replies
  • 3 likes
  • Account
    Premium
  • 5647 Views
  • 30 replies
  • 3 likes

Plano Familia

Meu irmão criou uma conta no spotify e um tempo depois adquiriu o plano familia. Mandou o convite para três membros da família, verifiquei no meu email a mensagem do convite e vi que enviaram um código de convite. Cliquei para aceitar e me mandaram p...

  • Newbie
  • Meu irmão criou uma conta no spotify e um tempo depois adquiriu o plano familia. Mandou o convite para três membros da família, verifiquei no meu email a mensagem do convite e vi que enviaram um códi...
  • Bittencourt
  • Spotify Star
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Family membership issue

I am using spotify for years... and I ended up marrying. As I wanted to have a family account it turned out I didn't remember my account address information after all years... 6-7?? Now I couldn't achieve to get a family account for me and my wife. I...

  • Casual Listener
  • I am using spotify for years... and I ended up marrying. As I wanted to have a family account it turned out I didn't remember my account address information after all years... 6-7?? Now I couldn't a...
  • Bittencourt
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Family Members
    Family Plan
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar administrador de plan familiar

Como puedo cambiar el administrador de mi plan familiar? Anteriormente estaba mi hermana y yo en el plan lo cancele pasados 3 meses.Ahora que lo vuevo a contratar mi hermana aparece como administrador de la cuenta (fue desde mi cuenta en donde se rea...

  • Newbie
  • Como puedo cambiar el administrador de mi plan familiar?   Anteriormente estaba mi hermana y yo en el plan lo cancele pasados 3 meses. Ahora que lo vuevo a contratar mi hermana aparece como a...
  • ddedaniiasanz
  • Newbie
  • 7069 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 7069 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problem adding family member

I'm trying to add my girlfriend who lives with me in the same house, but when she tries to register she can not.

  • Newbie
  • I'm trying to add my girlfriend who lives with me in the same house, but when she tries to register she can not.
  • Aimee_T
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 360 Views
  • 1 replies
  • 0 likes

pagamento

Nao conseguiram identificar meu pagamento do plano familiar premium esse mês e estou sem o serviço, gostaria de saber se aconteceu algo

  • Newbie
  • Nao conseguiram identificar meu pagamento do plano familiar premium esse mês e estou sem o serviço, gostaria de saber se aconteceu algo
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

How free premium forever?

Please help how to get free premium? Thank you for your reply: Tamasika12

  • Newbie
  • Please help how to get free premium? Thank you for your reply: Tamasika12
  • Maxim
  • Spotify Star
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

Problema con invitacion plan familiar

Hola, tengo soy administador de mi cuenta familiar, quiero invitar a mi hermano, pero no me da la opcion de invitar a travez de enlace por ende tengo que invitarlo por correo, le mando la invitacion pero al correo de el no le llega nada, a donde tien...

  • Newbie
  • Hola, tengo soy administador de mi cuenta familiar, quiero invitar a mi hermano, pero no me da la opcion de invitar a travez de enlace por ende tengo que invitarlo por correo, le mando la invitacion ...
  • Sophyponcfnts
  • Newbie
  • 1274 Views
  • 4 replies
  • 1 likes
  • 1274 Views
  • 4 replies
  • 1 likes

Solved!! Spotify premium family with Prepaid

How do you pay a Spotify family subscription with a Spotify prepaid card?

  • Visitor
  • How do you pay a Spotify family subscription with a Spotify prepaid card?
  • Skit_an
  • Newbie
  • 3392 Views
  • 2 replies
  • 0 likes
  • Premium
    prepaid
    Spotify
  • 3392 Views
  • 2 replies
  • 0 likes

Solved!! Removed from Premium for family

They say that they can’t verify my addres, I live with my sister and her account works fine. What should I do?

  • Newbie
  • They say that they can’t verify my addres, I live with my sister and her account works fine. What should I do? 
  • Bittencourt
  • Spotify Star
  • 1015 Views
  • 1 replies
  • 0 likes
  • 1015 Views
  • 1 replies
  • 0 likes

no puedo meter al plan a un miembro de mi familia

despues de mandarle el correo el acepta la invitacion y no me manda al formulario como con mi otro familiar ya intente meterlo con varias cuentas y con ninguna me manda al formulario para aceptar y que se una

  • Newbie
  • despues de mandarle el correo el acepta la invitacion y no me manda al formulario como con mi otro familiar ya intente meterlo con varias cuentas y con ninguna me manda al formulario para aceptar y q...
  • Bryan11ecua
  • Newbie
  • 691 Views
  • 5 replies
  • 0 likes
  • 691 Views
  • 5 replies
  • 0 likes

Wollte Premium Family abschliessen aber nur Premium erhalten!

Hallo, ich habe vor ca. 1 Stunde einen für mich ganz neuen Account aber einen Premium Family Account abgeschlossen und wollte nun Familienmitglieder einladen. Es stellt sich nun heraus, dass bei meinem Konto nur ein Premium Vertrag abgeschlossen wurd...

  • Casual Listener
  • Hallo,   ich habe vor ca. 1 Stunde einen für mich ganz neuen Account aber einen Premium Family Account abgeschlossen und wollte nun Familienmitglieder einladen. Es stellt sich nun heraus, d...
  • Luke
  • Spotify Star
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes

Family member can't join

Hello,I am having issues while connecting my family member. She is trying to add herself via the invitation email, but the system won't allow her to add to the family subscription even though she definitely puts a correct address. What should I do? T...

  • Newbie
  • Hello, I am having issues while connecting my family member. She is trying to add herself via the invitation email, but the system won't allow her to add to the family subscription even though she d...
  • alvarogdcastro
  • Casual Listener
  • 1411 Views
  • 10 replies
  • 3 likes
  • 1411 Views
  • 10 replies
  • 3 likes

You're unable to join this Family plan.

Hi, I am not able to join my husbands family plan. I always get the message: You're unable to join this Family plan. Yet, to test if this works with someone else he invited a friend of his and he was able to join. It is pretty ridiculous if family me...

  • Casual Listener
  • Hi,   I am not able to join my husbands family plan. I always get the message: You're unable to join this Family plan.   Yet, to test if this works with someone else he invited a f...
  • Eumin
  • Newbie
  • 967 Views
  • 1 replies
  • 1 likes
  • Family Plan
  • 967 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family account interferes with my own

About two months ago I upgraded from my premium account to a family deal since my parents got new multiroom speaker, and therefore where in need for a good music streaming service. I personally created two new accounts for my parents and send both th...

  • Newbie
  • About two months ago I upgraded from my premium account to a family deal since my parents got new multiroom speaker, and therefore where in need for a good music streaming service.    I p...
  • Alfredo
  • Roadie
  • 1065 Views
  • 1 replies
  • 2 likes
  • 1065 Views
  • 1 replies
  • 2 likes

Superuser Contribution Premium invite not working, invite not sending

I have premium and I try to invite my daughter. Email does not send. I cancel it and re-invite and it does not send.she has checked junk mail. It just isn’t working.

  • Newbie
  • I have premium and I try to invite my daughter. Email does not send. I cancel it and re-invite and it does not send. she has checked junk mail. It just isn’t working.
  • Alfredo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family

Hello I've encountered a problem I can't solve. I was in a Family plan and received an e-mail to confirm my address and I completed it but I fear that my phone's reception was low and didn't send it to Spotify's services so I was kicked out of the Fa...

  • Newbie
  • Hello  I've encountered a problem I can't solve. I was in a Family plan and received an e-mail to confirm my address and I completed it but I fear that my phone's reception was low and didn't s...
  • Alfredo
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Plano familia problema estranho

tenho o plano família em dia, porem nessa tarde os agregados ao plano tentaram usa-lo e não conseguiram, e quando entrei no gerenciador de família não constava nenhum membro, tentei adiciona-los novamente mas consto que não era possível. como posso f...

  • Newbie
  • tenho o plano família em dia, porem nessa tarde os agregados ao plano tentaram usa-lo e não conseguiram, e quando entrei no gerenciador de família não constava nenhum membro, tentei adiciona-los nova...
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Problema com plano familiar

Olá, me tiraram do plano família, sendo que moro no mesmo local do titular, ele está com o mesmo CEP que eu e com a conta funcionando normalmente. Gostariam que me ajudassem a resolver esse problema.

  • Newbie
  • Olá, me tiraram do plano família, sendo que moro no mesmo local do titular, ele está com o mesmo CEP que eu e com a conta funcionando normalmente. Gostariam que me ajudassem a resolver esse problema.
  • Bittencourt
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

You can't join this family plan

Hi, WHY CAN'T I JOIN A FAMILY PLAN?!I've got the invitation, tried to accept it but there was some red box saying that I can't join itThen I tried with another email adress but still not workingCan I contact a spotify agent??? Don't want to pay my mo...

  • Casual Listener
  • Hi,  WHY CAN'T I JOIN A FAMILY PLAN?! I've got the invitation, tried to accept it but there was some red box saying that I can't join it Then I tried with another email adress but still not w...
  • Bittencourt
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes