Tried accepting family invitation and S tried to charge my daughter

[furrimurri]

I signed up for family premium and sent invitations to my daughters. When the email was pulled up, she clicked 'accept invitation' and a page popped up to populate credit card info to charge her the $14.99. I'm the account holder that sent out the invites and I was already informed when I'd be charged the family rate. Why is it so hard to get support? You pay for a service then have to go through hoops to try to resolve a non-functioning issue of no error on my end...

[ErickRGuetta]

Hi there @furrimurri, I'm sorry to hear your having issues with your new Family Plan but no worries, support is just a form away! Please contact them and make sure you detail your problem and they'll be able to manage your account and your family member's.

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.