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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171187 Views
  • 32 replies
  • 9 likes
  • 171187 Views
  • 32 replies
  • 9 likes

Joining my "premium" daughter to our new "Premium for Family" account..?

Hello,My daughter has a premium account with an old (inaccessible) email address. I want to transfer her accross to our new family account and cancel her old premium accounts. I am under firm instructions that this should not lose her account informa...

  • Newbie
  • Hello, My daughter has a premium account with an old (inaccessible) email address. I want to transfer her accross to our new family account and cancel her old premium accounts. I am under firm i...
  • justinewin_
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi ödeme sorunu

Merhabalar öğrenci indirimine dün başvurdum ve bu sırada benden 6.99 tl öğrenci premium ücreti alındı.Ayrıca bu sırada öğrenci olduğumu kanıtlamam için öğrenci belgesi vb. bir belgenin fotoğrafıda istendi ve bugun öğrenci olduğumu doğrulamışlar fakat...

  • Newbie
  • Merhabalar öğrenci indirimine dün başvurdum ve bu sırada benden 6.99 tl öğrenci premium ücreti alındı. Ayrıca bu sırada öğrenci olduğumu kanıtlamam için öğrenci belgesi vb. bir belgenin fotoğrafıda ...
  • Aichel
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

No aparece el nombre de usuario en plan familiar

Necesito eliminar un usuario de mi plan pero no es posible indentificarlo, de los 5 actualmente activos solamente uno aparece con el nombre de usuario y no es el que deseo eliminar, los demas nada mas aparecen con el status "Activo"

  • Newbie
  • Necesito eliminar un usuario de mi plan pero no es posible indentificarlo, de los 5 actualmente activos solamente uno aparece con el nombre de usuario y no es el que deseo eliminar, los demas nada ma...
  • Vicentemirandap
  • Newbie
  • 788 Views
  • 5 replies
  • 0 likes
  • 788 Views
  • 5 replies
  • 0 likes

Solved!! Problema com convite de família

Mando o convite para o email do meu pai, já tem mais de 12h e o convite não chegou no email dele, já olhei caixa de spam e tudo. O convite simplesmente não chega!

  • Newbie
  • Mando o convite para o email do meu pai, já tem mais de 12h e o convite não chegou no email dele, já olhei caixa de spam e tudo. O convite simplesmente não chega!
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

PLANO FAMÍLIA

BOM DIA.TENHO UM PLANO FAMILIA DESDE O MÊS DE SETEMBRO COM 4 MENBRO INCLUINDO EU HOJE (27/10/2017) DOIS MEMBRO FORAM EXCLUIDOS AUTOMATICAMENTE, SEM EU TER REMOVIDO, AO MANDAR O CONVITE NOVAMENTE ELES NÃO OCNSEGUEM CONCLUIR, DÁ ERRO NO PROCEDIMENTO, S...

  • Newbie
  • BOM DIA. TENHO UM PLANO FAMILIA  DESDE O MÊS DE SETEMBRO COM 4 MENBRO INCLUINDO EU  HOJE (27/10/2017) DOIS MEMBRO FORAM EXCLUIDOS AUTOMATICAMENTE, SEM EU TER REMOVIDO, AO MANDAR O CONVITE...
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

My family names do not appear against family management page

I am trying to remove and replace a family member's subscription but cannot see which is which as all names are not listed

  • Casual Listener
  • I am trying to remove and replace a family member's subscription but cannot see which is which as all names are not listed  
  • babulay
  • Casual Listener
  • 412 Views
  • 5 replies
  • 3 likes
  • 412 Views
  • 5 replies
  • 3 likes

Problem with premium family account

Hi,I have a problem with my brother, because i invited him 2 month ago but now his account is reject on family account. I tried to reinvite and verify but i receve an error3 - Ops. There was an error. Try again.I read this link :community.spotify.com...

  • Newbie
  • Hi, I have a problem with my brother, because i invited him 2 month ago but now his account is reject on family account. I tried to reinvite and verify but i receve an error 3 - Ops. There was an e...
  • LeoRager
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

No Member Information in Premium for Family account

Hi,I have a premium account for family and need to remove a member. However when I go into the account page that shows me who have the sub accounts all I get is five active accounts but no names or other information. How do I figure out who uses thes...

  • Newbie
  • Hi, I have a premium account for family and need to remove a member.  However when I go into the account page that shows me who have the sub accounts all I get is five active accounts but no n...
  • svenni69
  • Newbie
  • 279 Views
  • 2 replies
  • 3 likes
  • 279 Views
  • 2 replies
  • 3 likes

Inloggen voor family leden

Ik heb zojuist een family account genomen en leden uitgenodigd.Nu krijgen zij een code gemaild, maar deze werkt niet. We hebben hun e-mailadressen ingevoerd als gebruikersnaam en toen dat niet lukte de gebruikersnaam van de beheerder.Wie weet wat er ...

  • Casual Listener
  • Ik heb zojuist een family account genomen en leden uitgenodigd. Nu krijgen zij een code gemaild, maar deze werkt niet. We hebben hun e-mailadressen ingevoerd als gebruikersnaam en toen dat niet l...
  • sietskesjoerdst
  • Newbie
  • 1479 Views
  • 6 replies
  • 0 likes
  • 1479 Views
  • 6 replies
  • 0 likes

Listen on computer and Echo at same time?

I have the Premium Family plan. How can I listen to music on my computer at work while my wife listens on our Echo Dot at home? Thanks.

  • Newbie
  • I have the Premium Family plan. How can I listen to music on my computer at work while my wife listens on our Echo Dot at home? Thanks.
  • Maxim
  • Spotify Star
  • 2367 Views
  • 1 replies
  • 0 likes
  • 2367 Views
  • 1 replies
  • 0 likes

Solved!! Plan Familiar, Eliminar contacto administrador de cuenta familiar

Con la Nueva actualización de Spotify, me sale uno de mis contactos como administrador del equipo familiar, la persona que se supone es el administrador no tiene activa la cuenta...Quiero saber como eliminar ese Contacto como administrador de la cuen...

  • Newbie
  • Con la Nueva actualización de Spotify, me sale uno de mis contactos como administrador del equipo familiar, la persona que se supone es el administrador no tiene activa la cuenta... Quiero saber com...
  • pickipeluffo
  • Newbie
  • 5798 Views
  • 7 replies
  • 2 likes
  • 5798 Views
  • 7 replies
  • 2 likes

Tried accepting family invitation and S tried to charge my daughter

I signed up for family premium and sent invitations to my daughters. When the email was pulled up, she clicked 'accept invitation' and a page popped up to populate credit card info to charge her the $14.99. I'm the account holder that sent out the in...

  • Newbie
  • I signed up for family premium and sent invitations to my daughters. When the email was pulled up, she clicked 'accept invitation' and a page popped up to populate credit card info to charge her t...
  • ErickRGuetta
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Premium for family_Can't invite anyone

Upgraded account to premium for family in september(!) But still can't add any relavtives.Tried to log off and on again, checked the account. Everytihing should be in order but still get a blank page on de premium for family tab in my account...Anyon...

  • Newbie
  • Upgraded account to premium for family in september(!) But still can't add any relavtives. Tried to log off and on again, checked the account. Everytihing should be in order but still get a blank p...
  • hamiltonred
  • Newbie
  • 537 Views
  • 6 replies
  • 0 likes
  • 537 Views
  • 6 replies
  • 0 likes

Superuser Contribution cant send invitation

i just upgraded to family and cant send invitation to them.... help please

  • Newbie
  • i just upgraded to family and cant send invitation to them.... help please
  • Erika
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accepting invite for Family Premium

I am attempting to add my family members to my Family Premium plan. I send the invite. When they 'accept invite' it takes them to a log-in page. There is nothing indicating 'redeem'. From here whether I log into the main Family Premium account or the...

  • Visitor
  • I am attempting to add my family members to my Family Premium plan. I send the invite. When they 'accept invite' it takes them to a log-in page. There is nothing indicating 'redeem'. From here w...
  • Erika
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Re: Credit Card was charged without reconfirmation and still account was on free mode

I have the same problem. Pls help. You can email me, **********@yahoo.com or reach me at telegram, *********.

  • Regular
  • I have the same problem. Pls help. You can email me, **********@yahoo.com or reach me at telegram, *********. 
  • arrianecruzz
  • Regular
  • 465 Views
  • 8 replies
  • 0 likes
  • 465 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Family account reverted to Free

My Spotify account became a free account because I made a mistake in the confirmation of domicile, the account holder sent the invitation again and when filling out the form, an error occurs. I can not rejoin the family account. Help please, payment ...

  • Casual Listener
  • ...ot rejoin the family account. Help please, payment was already made.
  • yuvikara93
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

can't listen on different devises at same time on PREMIUM

ive changed iphone and now i cant use my premium account on different devises. ive tried everything including sending invitation and all that nonesense. im one step to abandon spotify for itunes. please help

  • Newbie
  • ive changed iphone and now i cant use my premium account on different devises.  ive tried everything including sending invitation and all that nonesense.  im one step to abandon spotify for...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

error premium alexa

i have premiu and work great in my devices but when i try to connect him to alexa he ask me to upgrade to premium and when i press it i get link to purchase family permium? help plz

  • Newbie
  • i have premiu and work great in my devices  but when i  try to connect him to alexa   he ask me to upgrade to premium and when i press it  i get link to purchase family p...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes