Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Every question is filled but its error. Need help!
Who can help me??? I have a premium account but want to go to a family account how do I arrange that without deleting my account and creating a new one? Greetings Quincy
Hi, One of my family members has entered the wrong postal code and was therefore kicked out of the plan. I am trying to take them back by sending a new invitation but as soon as they open the link and enter our postal code they get a message that rea...
This is how the screen looks like when I click on a family member from the "Your Home" menu in the account settings. The account/e-mail name is not shown anywhere and I have no idea who this user is.
My cousin invite me to her premium family.but everytime im teying to access it it always come up like this.
Hellou, I would like to ask you, why I was removed from family premium, when a pay for it and every my family members are still there ?
I just upgraded from Premium to Premium for Family. The payment method was via Boku before and now it automatically changed my payment method to Debit Card. I have tried to change payment method but there were no Boku options. Can somebody help me on...
Estou com um problema devido remoção automatica de 2 integrantes do meu plano, sendo que eles moram comigo. Então, ambos os membros foram notificados sobre a romoção do proprio spotify sendo que, os dois perderam o prazo e foram removidos do meu grup...
Buenos dia, hoy nuevamente hicieron doble cargo en mi tarjeta del plan familiar, hace 3 meses no lo recupere, el mes pasado ya hice la aclaracion con mi banco y van a tardar un mes en devolverlo y hoy por la mañana hivieron el primer cargo a las 7:31...
My uncle has a premium family plan, and we live in the same house, but still I cant subscribe to it, it gives me an error and asks me to try again everytime, we've tried sending multiple invites too and it still didnt work, or even changing my email ...
Ciao a tutti, sono passato a Spotify Family, volevo sapere se e come è possibile condividere con l'altro familiare la stessa musica contenuta nel mio account.
hi I am using the family package but spotify wants to remove my son from the list, says that he is not living with us, which is not true, how can I prevent spotify from doing so?
Buenas noches. Mi mama contrato el plan familiar, me envio la invitacion via mail varias veces pero cuando intento ingresar al plan familiar me figura "601 - Vaya, algo ha salido mal. Intenta de nuevo." lo intente en reiteradas situaciones y siempre ...
Hello, I can't accept invitation for premium for family. When I click on the invitation link, i get this screen. Can anyone help?
Hi!So, me & my family were using the Family Premium plan since 2016, in the past few weeks Spotify kicked out everyone in my house. I followed previous answers and cancelled the plan, then re-suscribed to it but now I can't invite family members back...
When I go to pull up my account to invite my family, it takes me to a blank screen. Is there any actual way to get help from an employee on this site anywhere??? I can't find any numbers to contact someone or a support email address. Very frustrating...
A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of the family plan. Any advice? I am quite displeased as t...
Aile üylerim silinmiş. Bu çok rahatsız edici.Tekrar davet kodu gönderiyorum. Eşimin hesabını yeniden bağladım. Oğlumun hesabını bağlayamıyorum. Aynı adreste oturduğunuzu doğrulayamadık diyor. Çok saçma ve can sıkıcı. Çözüm???
Hola , spotify no me deja dar de baja mi plan familiar premium . lo que pasa es que di de alta spotify con mi FB pero elimine mi FB y quiero cancelarlo para poder cambiar a un correo . Podrias ayudarme? , no me sale la opcion de cancelar cuenta ni na...
Hi, I've understand that with my premium account I can't download music on more than three devices.If I start a Premium for Family account I have three devices for each family member?Thanks Massimiliano