Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to add child to Premium for Family account

Unable to add child to Premium for Family account

I am trying to add my 8 year old son to my Premium for Family account. WHen I first tried to do this, I had to lie about his age. Simple enough, even though I shouldn't have to do that for a "family" account.

 

I created an email address for him and I click the invite in his email, I go through the registration page and when it comes to the end, I end up with an error that says it can't verify the home address for his account.

 

Please, find a way around this for me. My son wants to listen to terrible music and I don't want his terrible music all over my Spotify.

Reply
1 Reply

Hey @thelastrewind,

 

Please reach out to the Spotify Support team so they can take a closer look at this issue. Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts