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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167581 Views
  • 32 replies
  • 9 likes
  • 167581 Views
  • 32 replies
  • 9 likes

Discover Weekly PLaylist not Updating

Hi There,My Discover Weekly playlist hasn't uypdated for two weeks.I can't find an easy fix on the forum here. Can you help?BestDavid

  • Newbie
  • Hi There, My Discover Weekly playlist hasn't uypdated for two weeks. I can't find an easy fix on the forum here.  Can you help? Best David
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Solved!! Family Upgrade funktioniert, wird aber im Konto nicht angezeiht

Habe ein Upgrade auf Family Abo gemacht. Was an sich auch funktioniert. Habe erst mal nur meine Frau hinzugefügt um es zu testet. Hat geklappt. Wenn ich mich jetzt aber in mein Konto einlogge steht dort das ich noch "Free User" bin. Ich kann nun kein...

  • Casual Listener
  • Habe ein Upgrade auf Family Abo gemacht. Was an sich auch funktioniert. Habe erst mal nur meine Frau hinzugefügt um es zu testet. Hat geklappt. Wenn ich mich jetzt aber in mein Konto einlogge steht d...
  • Fabi0884
  • Casual Listener
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

Problemas con el Plan Familiar

Los invitados a mi plan familiar (mi hermano y mi madre) no pueden entrar en mi plan familiar porque a la hora de invitarlos, no puede validar su dirección. Vivimos los 3 en la misma dirección y ni ellos pueden entrar poniendo su dirección correcta, ...

  • Newbie
  • Los invitados a mi plan familiar (mi hermano y mi madre) no pueden entrar en mi plan familiar porque a la hora de invitarlos, no puede validar su dirección. Vivimos los 3 en la misma dirección y ni e...
  • itu_
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança triplicada indevidamente

Fui preencher os dados pelo celular para tornar-me premium, e quando coloquei no passo seguinte já foi cobrado 8.50 no meu cartão. O aplicativo atualizou a página de repente e quando preenchi de novo foi cobrado mais 8.50 pela mesma conta. Não conseg...

  • Casual Listener
  • Fui preencher os dados pelo celular para tornar-me premium, e quando coloquei no passo seguinte já foi cobrado 8.50 no meu cartão. O aplicativo atualizou a página de repente e quando preenchi de novo...
  • Bittencourt
  • Spotify Star
  • 615 Views
  • 7 replies
  • 0 likes
  • 615 Views
  • 7 replies
  • 0 likes

Problemas con cuenta familiar

Tengo las 5 cuentas habilitadas de la cuenta familiar, pero hace 1 semana me llego un correo que la dirección de los demás no es igual a la mi (admin), no actualizaron los datos y les quitaron las cuentas a todos. Les mande nuevamente la invitación p...

  • Casual Listener
  • Tengo las 5 cuentas habilitadas de la cuenta familiar, pero hace 1 semana me llego un correo que la dirección de los demás no es igual a la mi (admin), no actualizaron los datos y les quitaron las cu...
  • fgallardo
  • Newbie
  • 682 Views
  • 5 replies
  • 0 likes
  • 682 Views
  • 5 replies
  • 0 likes

Discount Family Subscriptions!

i am trying to sign my son up, to my family membership.but when i am trying to make it to work, on his iphone, it wants to send some email, with a password for the device. but it keeps sending it to an old non-existing email adr...i have chanced it o...

  • Newbie
  • i am trying to sign my son up, to my family membership. but when i am trying to make it to work, on his iphone, it wants to send some email, with a password for the device. but it keeps sending it t...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

öğrenci indirimi

İyi günler dilerim,Bugün bilgisayardan öğrenci indiriminden faydalanarak premium üyelik için ödeme yaptım. Ancak öğrenci olduğuma dair istenen belgeleri yükleyemeden sistem kapandı. Sayfayı tekrar açtığımda üyeliğim yapılmadığı halde bankamdan para ç...

  • Newbie
  • İyi günler dilerim, Bugün bilgisayardan öğrenci indiriminden faydalanarak premium üyelik için ödeme yaptım. Ancak öğrenci olduğuma dair istenen belgeleri yükleyemeden sistem kapandı. Sayfayı te...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Name Change - Family Premium

When I decided to set up a family account it asked for name/street address etc and I entered the details for the first family member I was inviting and not my own details. Is there a way to change the name to my own name? This is NOT the profile name...

  • Newbie
  • When I decided to set up a family account it asked for name/street address etc and I entered the details for the first family member I was inviting and not my own details.   Is there a way t...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Family Plans

Hello, my familiy live in USA and I live in Colombia, I am paying a premium family plan, and I am having issues with my brother account, is not possible to add him to my plan? thanks

  • Casual Listener
  • Hello, my familiy live in USA and I live in Colombia, I am paying a premium family plan, and I am having issues with my brother account, is not possible to add him to my plan?   thanks 
  • diana_sanabria8
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Deleted subscription

Hi.. so I currebtly live in china and have done for almost six months. There was a problem getting money to my English account to pay Spotify subscription, there's money there for the last couple of days now though and my Spotify continued working so...

  • Newbie
  • ...lert popped up saying I can only use Spotify abroad for 14 days.. as I said, I've been here for nearly six months and using it every day. Also, I had the family subscription. I had my boyfriend on there w...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Solved!! log in family account

I just bought a family account. My son and husband used already my account before, but we want to listen at the same time our own music. If they open my invitation, they get a massage that they cannot be accepted because they have already an account....

  • Newbie
  • I just bought a family account. My son and husband used already my account before, but we want to listen at the same time our own music. If they open my invitation, they get a massage that they c...
  • osornios
  • Spotify Star
  • 22746 Views
  • 1 replies
  • 2 likes
  • 22746 Views
  • 1 replies
  • 2 likes

Cambio de Plan

Hola Actualmente tengo el plan Premium, pero quiero hacer el cambio al plan familiar. Hace menos de diez días me realizaron el cobro correspondiente al mes del plan Premium. La pregunta es, cuando deberia realizar el cambio a Familiar, pues temo pued...

  • Newbie
  • Hola    Actualmente tengo el plan Premium, pero quiero hacer el cambio al plan familiar.   Hace menos de diez días me realizaron el cobro correspondiente al mes del plan Premium. ...
  • OptimuzKrice
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Premium for family

I recently accepted my invitation to the family premium but it does not work and works as if it was a free account

  • Newbie
  • I recently accepted my invitation to the family premium but it does not work and works as if it was a free account
  • Robert_W
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Family subscripton

I was on family premium and then suddenly spotify kicked me out saying that i need to verify that we have the same address. My sister sent me the invitation again and I tried to enter our address but I couldn't go through.

  • Casual Listener
  • I was on family premium and then suddenly spotify kicked me out saying that i need to verify that we have the same address. My sister sent me the invitation again and I tried to enter our address b...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Solved!! Hesabımdan 2 kez para çekildi ve hesabım henüz premium değil.

22 Nisan 2017 cumartesi günü spotify öğrenci indirimi için başvuru yaptım. Belgeyi yolladım ve onay geldi. Hesabımdan 2 kez 5.99 ve 6.99 TL olmak üzere ücret alınmasına rağmen henüz premium kullanamıyorum. Eğer kullanamayacaksam paramın iadesini isti...

  • Regular
  • 22 Nisan 2017 cumartesi günü spotify öğrenci indirimi için başvuru yaptım. Belgeyi yolladım ve onay geldi. Hesabımdan 2 kez 5.99 ve 6.99 TL olmak üzere ücret alınmasına rağmen henüz premium kullanamı...
  • enesonerdir
  • Regular
  • 1177 Views
  • 7 replies
  • 2 likes
  • 1177 Views
  • 7 replies
  • 2 likes

I just paid for Spotify but i did not get it ...

I was charged on my credit card on the Universitary Discount for Spotify but my account stills Free Account... Help plz

  • Casual Listener
  • I was charged on my credit card on the Universitary Discount for Spotify but my account stills Free Account...   Help plz
  • Jacob
  • Community Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Unable to add child to Premium for Family account

I am trying to add my 8 year old son to my Premium for Family account. WHen I first tried to do this, I had to lie about his age. Simple enough, even though I shouldn't have to do that for a "family" account. I created an email address for him and I ...

  • Newbie
  • I am trying to add my 8 year old son to my Premium for Family account. WHen I first tried to do this, I had to lie about his age. Simple enough, even though I shouldn't have to do that for a "family...
  • Maxim
  • Spotify Star
  • 554 Views
  • 1 replies
  • 2 likes
  • 554 Views
  • 1 replies
  • 2 likes

Others users don't see my music and my playlist

Hi, i have public all my music and my playlist but other users don't see my music and what i listen recently.Why? You can see the attachment where my playlist is public but i don't see what i listen on the right and i can see what my friends listen. ...

  • Newbie
  • Hi,   i have public all my music and my playlist but other users don't see my music and what i listen recently. Why?   You can see the attachment where my playlist is public but i don'...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Ability to View All Playlist Followers

I have recently changed my account from premium to premium for family. I am trying to get my daughter to join(living in the same house as me). But I cannot remember what the address I used for my spotify account. How can I see my address to allow my ...

  • Visitor
  • I have recently changed my account from premium to premium for family. I am trying to get my daughter to join(living in the same house as me). But I cannot remember what the address I used for my s...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes