Unable to add home address for a new user

[Ichamischa]

Hi Guys,

So i have a family account and have slots vacant. When i put in the address for the new user, it doesnt seem to pick up. Is there a way i can get in touch to find out what address i had used when i created my accout since addresses in Indonesia are pretty complicated and looks like im making a mistake somewhere. 

Thanks in advance

[Maxim]

Hey @Ichamischa,

Unfortunately, it’s not possible to view/change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂