Unable to download as Plan Manager

[JoLee1]

• Plan

Premium Family 

Country - NZ

Device

Iphone 13pro

My Question or Issue

I have upgraded to Premium Family. As plan manager I am unable to download. All members of my family can but Spotify is saying “Remove all downloads on devices” before I can download. Obviously my family can download with this subscription and so I should too. My device list on google has nothing on it other than TVs and they don’t download. How can I also download with this subscription?

[Maxim]

Hey @JoLee1,

Thanks for reaching out.

This error message isn’t related to your Premium Family plan or its members—it’s connected to your own account.

I recommend making sure you’ve removed all Spotify offline music from devices you no longer use, as they’ll still count toward your offline device limit. 🙂

To remove offline music, go to the Spotify app > Settings > Storage > Remove all downloads.

If you’ve already done this and the issue persists, please reach out to Support here.

I hope this helps 🙂