Update crashed my premium account

[0_kx8krv-e5zr]

Plan

Premium

Country

 France

Device

(iPhone 8, 

Operating System

(iOS 10

My Question or Issue

Hello,

with the update the app and the service says i am not in premium, but i am in a family plan for several years. The update erased it ! Please how to remediate ?

[JulianA_Bogota]

Hey @0_kx8krv-e5zr! Thanks for writing.

According to what you're letting us know, it's possible that you have more than one Spotify account associated to you. If you'd like, you can find some useful information on how to locate additional Spotify accounts on this page.

We hope this helps. Have an awesome day 🙂