We received our family premium invitation but it does not work

[alicina]

My sister started a family premium subscription and invited me and my boyfriend as we all live in the same house, but when we accept the invitations it says error and it does not allow us to sign up for it, please we need a solution because my sister is still paying it and it is not fair that we can not use it.

[Luke]

Hey @alicina,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

And could you please say the exact error code you get when you try to accept the invitation, when the things I wrote don't work 🙂

Have a nice day!

LK608