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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166924 Views
  • 32 replies
  • 9 likes
  • 166924 Views
  • 32 replies
  • 9 likes

3 month premium promo used for 1 month only then the premium expired

Hey guys last December 13, 2017 I availed the 3 month premium for 129php. But today Jan 13 the premium already expired. Anyone here encountered the same problem? Thanks

  • Newbie
  • Hey guys last December 13, 2017 I availed the 3 month premium for 129php. But today Jan 13 the premium already expired. Anyone here encountered the same problem? Thanks
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Spotify pre pago

O galera, alguem que tenha o Spotify premium pre pago pode me dizer quantos dispositivos e possivel usar ao mesmo tempo.

  • Newbie
  • O galera, alguem que tenha o Spotify premium pre pago pode me dizer quantos dispositivos e possivel usar ao mesmo tempo.
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

I don’t have the premium from spotify

My dad bought my family a family Spotify account but my account isn’t getting the premium

  • Newbie
  • My dad bought my family a family Spotify account but my account isn’t getting the premium 
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Premium Family - Problem

Hello everyone! this Tuesday or 9/1/2017 I made the family subscription, but why on the site tells me that the subscription will automatically renew on January 28 ?? they do not even spend 3 weeks ... -.- "

  • Newbie
  • Hello everyone! this Tuesday or 9/1/2017 I made the family subscription, but why on the site tells me that the subscription will automatically renew on January 28 ?? they do not even spend 3 weeks .....
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Problemas com o Plano Familiar

Minha familia possui um plano familiar, onde a minha conta estava conectado, mas, um dia a minha conta automaticamente foi excluido do plano familiar, tornando minha conta Free, sem poder ouvir minhas musicas, ai meu pai me mandou o convite para entr...

  • Newbie
  • Minha familia possui um plano  familiar, onde a minha conta estava conectado, mas, um dia a minha conta automaticamente foi excluido do plano familiar, tornando minha conta Free, sem poder ouvir...
  • Bittencourt
  • Spotify Star
  • 3038 Views
  • 6 replies
  • 1 likes
  • 3038 Views
  • 6 replies
  • 1 likes

Family Premium Member keeps getting removed

wGreetings, my mother keeps getting removed from our Premium Family.We've created two accounts for her already, she was removed from the first one and was not able to enter back in, so we created her a new one.Now she was removed again, even though t...

  • Newbie
  • wGreetings,  my mother keeps getting removed from our Premium Family. We've created two accounts for her already, she was removed from the first one and was not able to enter back in, so we c...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Nao consigo entrar no meu plano familiar

Eu fui excluida do meu plano familiar por nao ter atualizado meu cadastro. Ja atualizei ele (com o mesmo CEP e tudo o mais), mas agora minha irma me manda o convite para eu entrar e quando eu tento finalizar aparece que eu nao posso entrar nesse plan...

  • Newbie
  • Eu fui excluida do meu plano familiar por nao ter atualizado meu cadastro. Ja atualizei ele (com o mesmo CEP e tudo o mais), mas agora minha irma me manda o convite para eu entrar e quando eu tento f...
  • 524 Views
  • 0 replies
  • 0 likes
  • cadastro
    plano familiar
  • 524 Views
  • 0 replies
  • 0 likes

skip songs

I cannot skip a song when I want to. I am a Premium for Family subscriber. Any thoughts?

  • Newbie
  • I cannot skip a song when I want to. I am a Premium for Family subscriber. Any thoughts?  
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Upgrade from premium to family

Hi. I have already Premium acoount on spotify but now I would like to buy family premium plan. How should I do that? I don't want to wait almost full month to cancel current subscription first. Can I do that somehow?

  • Newbie
  • Hi. I have already Premium acoount on spotify but now I would like to buy family premium plan. How should I do that? I don't want to wait almost full month to cancel current subscription first. Can I...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Mail che non arriva per accedere al servizio

ho dato la mia mail al mio vicino di casa per dividerci l'abbonamento ma non ho ricevuto alcuna mail di invito da parte di spotify, ho provato con una seconda mail ma niente, cosa devo fare?

  • Newbie
  • ho dato la mia mail al mio vicino di casa per dividerci l'abbonamento ma non ho ricevuto alcuna mail di invito da parte di spotify, ho provato con una seconda mail ma niente, cosa devo fare?
  • 464 Views
  • 0 replies
  • 0 likes
  • 464 Views
  • 0 replies
  • 0 likes

Can’t add additional user to family account

I’m the account holder and are entilted to an additional 5 members of my family, making it 6: “entitles the primary account holder and holders of up to five (5) subsidiary accounts”. I currently only have 4 and can’t add a 5th one. Why?

  • Newbie
  • I’m the account holder and are entilted to an additional 5 members of my family, making it 6: “entitles the primary account holder and holders of up to five (5) subsidiary accounts”.   I c...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

We received our family premium invitation but it does not work

My sister started a family premium subscription and invited me and my boyfriend as we all live in the same house, but when we accept the invitations it says error and it does not allow us to sign up for it, please we need a solution because my sister...

  • Newbie
  • My sister started a family premium subscription and invited me and my boyfriend as we all live in the same house, but when we accept the invitations it says error and it does not allow us to sign u...
  • Luke
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Problema plano familiar

Eu tenho problema com o plano familiar, tento convidar meu irmao para meu plano porem depois de uns dias ele recebe mensagem que eh necessario confirmar endereco e mesmo assim a conta dele eh desativada.Eu nao posso facebook para entrar em contato co...

  • Newbie
  • Eu tenho problema com o plano familiar, tento convidar meu irmao para meu plano porem depois de uns dias ele recebe mensagem que eh necessario confirmar endereco e mesmo assim a conta dele eh desativ...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Confirmacao de endereco de familiar.

Meus familiares foram deletados do plano familiar. Nao ha opcao de ver o endereco cadastrado na conta principal, nem para editar. Assim nao ha o que eu possa fazer para resolver isso. Brincadeira. Quero reembolso pois nao resolvo o problema e to paga...

  • Newbie
  • Meus familiares foram deletados do plano familiar. Nao ha opcao de ver o endereco cadastrado na conta principal, nem para editar. Assim nao ha o que eu possa fazer para resolver isso. Brincadeira. Qu...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Spotify Family working on phone but not desktop

How do I activate my desktop? The code that i used to make my phone work is not working on my desktop. Same login info.

  • Newbie
  • How do I activate my desktop? The code that i used to make my phone work is not working on my desktop. Same login info.
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Family account privacy

Can other users see who is on the plan or just the admin user?

  • Newbie
  • Can other users see who is on the plan or just the admin user?
  • 450 Views
  • 0 replies
  • 1 likes
  • 450 Views
  • 0 replies
  • 1 likes

lost premium family plan because I didn't confirm my email

Hi All, I missed the spotify email reminder to confirm my email for spotify premium and was downgraded to regular spotify. I have tried resubmitting the form to join my family subscription, but it is not working. Any idea for how to join my spotify f...

  • Newbie
  • Hi All,  I missed the spotify email reminder to confirm my email for spotify premium and was downgraded to regular spotify. I have tried resubmitting the form to join my family subscription, b...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

premium for family

this is a pos. I tried to invite one person to my account and wont let her accept the invite. Juste keeps taking her to my account info and it wont add. I am going to switch back to either free or premium and i wouldnt waste your time or money with t...

  • Newbie
  • this is a pos.  I tried to invite one person to my account and wont let her accept the invite.   Juste keeps taking her to my account info and it wont add.  I am going to switch b...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Family subscription

When I accepted the family invite it had me create my own account and now I cannot link to the premium subscription my family is already paying for.

  • Casual Listener
  • When I accepted the family invite it had me create my own account and now I cannot link to the premium subscription my family is already paying for.  
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

12 month suscription gift payment doesn't work

Dears,I am trying to pay a 12 month gift suscription for a present but the payment doesn't work. I have tried several times and it says there is an error and to try in another moment.

  • Newbie
  • Dears, I am trying to pay a 12 month gift suscription for a present but the payment doesn't work. I have tried several times and it says there is an error and to try in another moment.
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes