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When I add my wife, it keeps auto linking to her old email address. Why?

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When I add my wife, it keeps auto linking to her old email address. Why?

I added my wife to our new Family Plan.  I sent an invite to her email.  It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work for anymore.  We cannot log into that old email, so we cannot delete that old account. 

 

We uninstalled Spotify from her phone, and manually installed it with her new email address and then resent a new invite, which it automatically linked to her old work email again.  I can't link her to our new family plan because of this problem.  Can anyone help?

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don't know how or why, but I sent another invite and it worked this time.  disaster averter.

 

I will say that Spotify needs phone support.  Sucks having to rely on a community for a product I'm paying for.  

 

 

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Marked as solution

don't know how or why, but I sent another invite and it worked this time.  disaster averter.

 

I will say that Spotify needs phone support.  Sucks having to rely on a community for a product I'm paying for.  

 

 

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