Why is my child being excluded from my plan?

[Rogerio4]

Good afternoon everyone! I wonder why my child is being excluded from my plan? Two (2) times I send an invitation to my child, he accepts, starts using Spotfy and excludes him from the plan. can you help me?

[Billy-J]

Hey @Rogerio4, thanks for reaching out to the Community!

Could you send your child another invite using a different valid email address? Also, is there a message/email when your child gets removed from the plan?

It's also good to reset your password here, just in case.

Let me know how this goes 🙂