Wrong name as family owner

[g49i55fs10raqu3]

I have tried to create a new family premuim account however I typed in the wrong name as the account owner to someone else in the family currently without an account and now I cannot cancel it as it claims to only be cancelled from the account owner. However, the account owner's name has only been typed in and not an email address so I do not understand how I cannot cancel this payment as there is no existing account.

I need help quickly please as I do not want to be charged £14.99 for one account's use that I cannot cancel. This is urgent and I am unimpressed.

[SergioDavid]

Hey @g49i55fs10raqu3, welcome to the Community!

You'll need to cancel the subscription by logging into the Subscription Overview of the account you upgraded.

You might still get charged. If you do, reach out to us on Twitter or Facebook within 14 days of the payment being made.

Hope that helps.