asked to verify address, but reverted me back to free account from family premium???

[geordiejonny]

hi, i recieve an email a week ago asking me to verify my address. (im currently on a family premium account) so i verified the post/zip code that it asked me to which is the same as the main account holders' and a week later its reverted me back to a free account? can a moderator or help assistant help me out please? 

[eblackrose00 · Accepted solution]

Welcome to the Spotify Community! 

Spotify sends an email request (to the email address registered in your Spotify account) asking you to provide information so we could verify your account against our Premium for Family Terms and Conditions. 

If you haven't seen the email, be sure to check your junk/spam folder. It’s also an idea to check if the email address registered to your Spotify account is correct. 

All members of a Premium for Family plan must reside at the same physical address. You might been removed from the Premium for Family plan either because they could not verify your account based on the information you provided or because you did not provide the information.

If you feel like you've been wrongly removed from your Premium for Family plan because all family members reside at the same physical address, our Spotify advisors

will be happy to look into your issue if you contact them via one of the below ways:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

If this post has solved your issue - Please click on 'ACCEPT AS SOLUTION'.

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[tjogunn]

Hi there,

Have been reverted back to a free account from my family plan. I have updated my address and it’s not working.

Can you pls look into this please.