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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166960 Views
  • 32 replies
  • 9 likes
  • 166960 Views
  • 32 replies
  • 9 likes

Solved!! Premium-family

If I’ve just paid my monthly bill for Spotify premium can I pay the difference to upgrade to a family or do I have to pay the full $17 something?

  • Casual Listener
  • If I’ve just paid my monthly bill for Spotify premium can I pay the difference to upgrade to a family or do I have to pay the full $17 something?   
  • Maxim
  • Spotify Star
  • 436 Views
  • 5 replies
  • 0 likes
  • 436 Views
  • 5 replies
  • 0 likes

No Premium Family home address due to Facebook account link

Hi, my Premium Family Account does not and never had an address since it is linked to my Facebook account and Facebook does not allow me to enter my address (only the city I live in). So how can my family members verify they live at the same address?...

  • Casual Listener
  • Hi,   my Premium Family Account does not and never had an address since it is linked to my Facebook account and Facebook does not allow me to enter my address (only the city I live in). So h...
  • Maxim
  • Spotify Star
  • 1624 Views
  • 1 replies
  • 0 likes
  • 1624 Views
  • 1 replies
  • 0 likes

Adding a family members

So I'm trying to add my daughter to my account. Tried all the tips and tried to put the coad in the reedeam area but still won't let me set her up

  • Newbie
  • So I'm trying to add my daughter to my account. Tried all the tips and tried to put the coad in the reedeam area but still won't let me set her up
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Invite email blocking registration

I signed up for family membership and put my girlfriends email address in to invite her. She got an email but when she goes to register it says the email is already in use, is that from the invite or a previous account?

  • Newbie
  • I signed up for family membership and put my girlfriends email address in to invite her. She got an email but when she goes to register it says the email is already in use, is that from the invite o...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Unable to join family plan.

Hey spotify!!!So, after trying on multiple devices and browser and getting more than a few invite emails, i'm stumped on what to do as i continuously get the same messge;"Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button...

  • Casual Listener
  • Hey spotify!!! So, after trying on multiple devices and browser and getting more than a few invite emails, i'm stumped on what to do as i continuously get the same messge; "Unable to join this Family...
  • naturepunks
  • Casual Listener
  • 374 Views
  • 1 replies
  • 0 likes
  • bugs
  • 374 Views
  • 1 replies
  • 0 likes

HEEEELLPPPP

The code that Spotify sent me is not going, I put it several times and it does not work, help me please

  • Newbie
  • The code that Spotify sent me is not going, I put it several times and it does not work, help me please
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Premium ucreti

3 defa oğrenci premium denememde basarılı olmamama rağmen 3 defa 6.99 tl hesabımdan kesildi

  • Newbie
  • 3 defa oğrenci premium denememde basarılı olmamama rağmen 3 defa 6.99 tl hesabımdan kesildi
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Upload document

Hi there, I tried to upgared my account to premium. But I couldn't upload my document on mobile. After than i can't see again this page for upload the dokument. But I paid 1,92 usd. How can i upload?

  • Newbie
  • Hi there, I tried to upgared my account to premium. But I  couldn't upload my  document on mobile. After than i can't see again this page for upload the dokument. But I paid 1,92 usd. ...
  • Maxim
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

To leave family account

İ have a problem with family account belongs to a friend. He closed his family account and still i have family account. İ know if he paid i use this until its end. But i dont want to use this. İ want my own family account. When i try to buy, spotify ...

  • Casual Listener
  • İ have a problem with family account belongs to a friend. He closed his family account and still i have family account. İ know if he paid i use this until its end. But i dont want to use this. İ w...
  • kone1
  • Newbie
  • 10230 Views
  • 3 replies
  • 1 likes
  • 10230 Views
  • 3 replies
  • 1 likes

Premium for family

Hello, I've received an email with a invitation Premium for family.But, a message says that occurred an error when I put the code.Can you help me?

  • Newbie
  • Hello,   I've received an email with a invitation Premium for family. But, a message says that occurred an error when I put the code. Can you help me?
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Wie kann ein premium trial mit family code upgegraded werden?

Hallo,ich habe meinen Mann per email eingeladen, doch kann irgendwie nirgends den code eingeben. Ich habe auf den link in der email geklickt und die daten erfasst, doch auf seinem tablet bleibt bei konto premium trial stehen. Ist das richtig?vielen d...

  • Newbie
  • Hallo, ich habe meinen Mann per email eingeladen, doch kann irgendwie nirgends den code eingeben. Ich habe auf den link in der email geklickt und die daten erfasst, doch auf seinem tablet bleibt bei...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Payment/Subscription Issue - Family Premium

Why is it that I paid for Family subscription on October 1st and yet my family members will only get access to that service on October 30?And why is it that it is so incredibly difficult to get any help with that question? Julie

  • Newbie
  • Why is it that I paid for Family subscription on October 1st and yet my family members will only get access to that service on October 30? And why is it that it is so incredibly difficult to get a...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

h

bgu

  • Regular
  • bgu
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Problems with family cant add family

I've subscribed and paid and got as far as receiving the email which asks you to invite family. Clicked on link - it doesn't work takes you Spotify screen but when you select family nothing happens! Aware there's a problem with processing family requ...

  • Newbie
  • I've subscribed and paid and got as far as receiving the email which asks you to invite family. Clicked on link - it doesn't work takes you Spotify screen but when you select family nothing h...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Öğrenci İndirimi

Şimdi beyler spotify öğrenci premium alcaktım.İşte kart bilgilerini filan girdim.Sizden onaylana kadar para alınmıcak dendi.Ben de buna güvenrek açılan pencere de ismimi üniyi filan girdim sonra okula kayıtlı olduğuma dair ss i almak için alta aldım ...

  • Newbie
  • Şimdi beyler spotify öğrenci premium alcaktım.İşte kart bilgilerini filan girdim.Sizden onaylana kadar para alınmıcak dendi.Ben de buna güvenrek açılan pencere de ismimi üniyi filan girdim sonra okul...
  • HansDMRZ
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

4 - Oops something went wrong, please try again.

I'm trying to join my family account but I always get this error, what does it mean - I'm putting in my correct address so I don't understand why it isn't working.Can anyone help?

  • Casual Listener
  • I'm trying to join my family account but I always get this error, what does it mean - I'm putting in my correct address so I don't understand why it isn't working. Can anyone help?  
  • stephenr67
  • Casual Listener
  • 721 Views
  • 1 replies
  • 1 likes
  • 721 Views
  • 1 replies
  • 1 likes

Problemas com o convite do plano familiar

Olá, boa noite! Há alguns dias meu irmão criou uma conta premium familiar e me enviou o convite para participar,até aí tudo bem, usufrui dos serviços sem problema, porém hoje( 13/10) fui retirada do plano. Ao receber o convite novamente, tentei me re...

  • Newbie
  • Olá, boa noite! Há alguns dias meu irmão criou uma conta premium familiar e me enviou o convite para participar,até aí tudo bem, usufrui dos serviços sem problema, porém hoje( 13/10) fui retirada do ...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

no puedo dar de alta a mi familia en el family plan

alguien me puede ayudar a decirme porque mi familia acepta la invitacion y de ahi no aperece nada mas

  • Newbie
  • alguien me puede ayudar a decirme porque mi familia acepta la invitacion y de ahi no aperece nada mas
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Reply Please spotify

Dear Spotify, I'm a fan of the way you allow me to listen to all the music in the world.however when asking for your help through this forum, I prefer advice and answersinstead of receiving badges.these badges are not fixing the upgrade to the premiu...

  • Regular
  • ...eceiving badges. these badges are not fixing the upgrade to the premium family for my Son for which I'm paying. many thanks for your assistance  I'm looking forward to receive a solution which f...
  • Jeremyvdbergh
  • Regular
  • 340 Views
  • 4 replies
  • 0 likes
  • 340 Views
  • 4 replies
  • 0 likes