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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167769 Views
  • 32 replies
  • 9 likes
  • 167769 Views
  • 32 replies
  • 9 likes

Superuser Contribution Transfer playlists from duo plan to family plan

Hi everybody ! I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, sister and wife will have also their own access. Thanks in advan...

  • Visitor
  • Hi everybody !   I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, s...
  • OscarDC
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Change Family Premium

I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new roomates, my question is, can i do this or do i have to wait ...

  • Newbie
  • I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new r...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 1 replies
  • 0 likes

Problema al configurar mi plan familiar

Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema. PlanPremium Individual CountryMéxico Device(Lenovo)Operating Syste...

  • Visitor
  • Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema.    ...
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 208 Views
  • 1 replies
  • 0 likes

Good morning. I am a Premium member and I have contracted a Family Plan.

Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to change my password unless I request it.

  • Visitor
  • Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to c...
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Playlists in my Family Account

Guys, why do I see in my profile of family account playlists from other members I added?

  • Visitor
  • Guys, why do I see in my profile of family account playlists from other members I added?
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution see last hour songs played even removed ones

hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close, an I as dislexic, I got the worn do. Thank for yo...

  • Visitor
  • hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close...
  • Vasil
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out from Family Abo, cant join again.

PlanPremiumCountryGermanyDevice(iPhone 13Mini, PC)Operating System(iOS 16, Windows 10) My Question or IssueI was kicked out from Faimly Abo, as I got the new invitation Link, I had to put the adresse, which in my case is the same as the Primium owner...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 13Mini, PC) Operating System (iOS 16, Windows 10)   My Question or Issue I was kicked out from Faimly Abo, as I got the new invitation Link,...
  • Dian
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Adding family membres who live in différents adresse

Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives in others places... Thanks to answers

  • Casual Listener
  • Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives i...
  • 31hqgsjffl2ouonqzlir
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 391 Views
  • 2 replies
  • 0 likes

Superuser Contribution i was kicked out of family subscription even though i´m part of the Family.

I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.

  • Visitor
  • I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.
  • Vasil
  • Moderator
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Can I block someone even if they're in my family plan?

PlanPremium / FamilyCountryAustraliaDeviceSamsung galaxy S20 FE, pc Operating SystemWindows 11 My Question or IssueThis girl I used to be friends with is taking my taste in music, artists/bands I listen to and using them to seek for attention and cal...

  • Visitor
  •   Plan Premium / Family Country Australia Device Samsung galaxy S20 FE, pc  Operating System Windows 11   My Question or Issue This girl I used to be friends with is t...
  • Maxim
  • Spotify Star
  • 1063 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1063 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allowing explicit content for family member does not work

PlanPremiumCountryFinland DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueHello. After a family member is growing up we decided to allow explicit content on her device. However, toggling off the filter for explicit content does not...

  • Casual Listener
  • Plan Premium Country Finland   Device Samsung Galaxy A6 Operating System Android   My Question or Issue Hello.    After a family member is growing up we decided to a...
  • Dian
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grayed out song - I’m desperate!

Hi Spotify-Community, I have a problem since weeks and Spotify support can’t find the problem!It’s really frustrating. I have Spotify Premium Family with 6 accounts an my issue is: I login with Account Nr. 1.I’m searching for a playlist, I can find i...

  • Casual Listener
  • Hi Spotify-Community,   I have a problem since weeks and Spotify support can’t find the problem! It’s really frustrating.   I have Spotify Premium Family with 6 accounts an my issue i...
  • Dian
  • Spotify Legend
  • 380 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 380 Views
  • 5 replies
  • 0 likes

Can't leave family plan

I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page."I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?

  • Visitor
  • I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page." I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?  
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Administrator for our Family plan can not login

Hello anyone who can help. My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also no longer working. So it seems he can not recover his password...

  • Newbie
  • Hello anyone who can help.   My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also n...
  • Eni
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja unirme a un plan familiar

Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor

  • Visitor
  • Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor  
  • Alex
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Account Types

I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there any plan to change this? I found there was no point us...

  • Visitor
  • I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there a...
  • OscarDC
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Family member cannot register!

Hello, I have just opened a Premium account so that my daughter (age 8, almost 9) can have an account of her own. First I started with Premium Duo but her registration was not possible. That was because of her age. So I deleted the Premium Duo and no...

  • Newbie
  • ...as not possible. That was because of her age. So I deleted the Premium Duo and now opened Family account for us, even if we don't need more than two accounts (definitely not six). Still she cannot r...
  • odavo
  • Newbie
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot accept address change in order to join family plan

PlanFamily CountryCyprus My Question or IssueBought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but didn't change address, is not allowed to change his address back to home. He no long...

  • Casual Listener
  • Plan Family   Country Cyprus   My Question or Issue Bought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but d...
  • MihailY
  • Moderator
  • 276 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 3 replies
  • 0 likes

Whay Spotfy family premium does not work for one member?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not add family to my plan

PlanFree/PremiumCountryMexico but payment FranceDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not add family to my plan even entering same adresse the message repeatedly is that we don't live in the sa...

  • Visitor
  • Plan Free/Premium Country Mexico but payment France Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can not add family to my p...
  • OscarDC
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 1 replies
  • 0 likes