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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiuountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 22016Samsung A71Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I just took a family plan subscription without checking when my premium ends. I have nearly a year to go still... hence I'd really like ro cancel my family plan for now. Any ideas how one does that? Thank you
Hi all,in my premium family plan I did some tests with kids accounts. Now I added successfully my son, but in my account there are two kids accounts:One with his name, and the other named "kids account" that I cannot remove.For my son's account I hav...
hello! I have a gap/question, I hope you can help me figure it out.me and two friends have been in the same family premium subscription for 4 months now. but it so happened that the three of us will need to move to another family. Will there be any p...
PlanFamily Premium CountryMalaysia DeviceAndroid boxOperating System(Android ) My Question or Issue A family member accidently logged out from her spotify app on her phone and tried to get back in using her spotify username, it stated username doesn'...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, we have a Family Premium account and we would like to change the manager of this account...
PlanPremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used Globe banlance to pay the premium Family and want to change the payment to PayPal...
PlanFamily Premium CountryBrazil Device(Xiaomi 11T pro) Operating System(Android 12) My Question or IssueToday (Aug-02) my account stopped working proporly due to suddenly turned into a free account, the same happened to members of my family. There's...
Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family members while on vacation?? Device(iPhone 8, Samsung Galaxy...
Hello,I am desperately trying to add my wife as a family member in the android app on her smartphone.I have created my wife her own spotify account and also sent her an invitation link. She is also listed in my spotify account in browser.When I try t...
PlanPremiumCountryGermany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!
Plan Premium Individual Country India My Question or Issue I've been a Premium Individual user for a few years now. I'm on the premium individual annual plan and it renews in September 2022. A week ago, I upgraded to Premium Family so that my parents...
Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to remove and re-install the app but the same issue. Is ...
PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9 (google_fi variant) My Question or IssueMy family is currently using the above listed device for my daughter with Spotify Kids. I am also implementing device/application access via Google Fa...
I received a gift card from a company that I work for, the instructions tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2. Log in or create your Spotify account 3. Enter the PIN below Once I get there the fields on the page ask ...
My Question or IssueHello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that is it. It does not add me to the plan whatsoever. I have logged...
Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...
PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot add my child to family plan. We moved from Germany to Belgium. I changed addre...
PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error something like "you cannot access this Plan", my current plan is due o...
I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6