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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166839 Views
  • 32 replies
  • 9 likes
  • 166839 Views
  • 32 replies
  • 9 likes

Superuser Contribution inable to find/ join family mix

I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'

  • Visitor
  • I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'
  • Kiril
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family mix isn't exist

I've been using family plan for a month and i've never seen my family mix. How can i see the mix?

  • Visitor
  • I've been using family plan for a month and i've never seen my family mix. How can i see the mix?
  • Yordan
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicks us off yet we have premium family plan.

While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.

  • Visitor
  • While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.
  • Yordan
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

How did someone add themselves to my Family Plan when I am the plan manager

I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?

  • Visitor
  • I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?
  • Maxim
  • Spotify Star
  • 897 Views
  • 1 replies
  • 0 likes
  • 897 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo - Impossible to join my son

Hello,my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house...but i can't join the duo account living on the same house then me... application said, i don't live on the same contry to hi...

  • Visitor
  • Hello, my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house... but i can't join the duo account living on the same house then me.....
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Family account

I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?

  • Visitor
  • I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

I can't log in in my Spotify because my account is on an old mail

i forgot my password and I can't see my mail because it is an old mail. i am in a premium mebership (family)

  • Visitor
  • i forgot my password and I can't see my mail because it is an old mail. i am in a premium mebership (family)
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not letting me change my payer source (from old card to new)

I went to where I could change the payer source and it repeatedly said "Oops, something went wrong." I entered all of the correct info.

  • Visitor
  • I went to where I could change the payer source and it repeatedly said "Oops, something went wrong." I entered all of the correct info.
  • Vasil
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account member suddenly doesnt work.

Child has been added as a member but suddenly her family account doesnt work anymore, as if she is on free version. Pleaae help.

  • Visitor
  • Child has been added as a member but suddenly her family account doesnt work anymore, as if she is on free version. Pleaae help.
  • Vasil
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Ive tried setting up family premium multiple times but it keep saying error

Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses to tell me the wrong part. Im at a complete loss he...

  • Newbie
  • Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses ...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

How do I add my account to a family plan

My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into

  • Visitor
  • My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

How do i change an invited member to be the plan manager?

My wife would like to be the plan manager, replacing me. Can there be two plan managers?

  • Visitor
  • My wife would like to be the plan manager, replacing me. Can there be two plan managers?
  • MattSuda
  • Spotify Star
  • 829 Views
  • 1 replies
  • 1 likes
  • 829 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I cannot join the family mix

Hi. He is the owner of the family plan.I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest versions of the apps. Today I got the information that the probl...

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  • Music Fan
  • Hi. He is the owner of the family plan. I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest v...
  • Alex
  • Spotify Legend
  • 2331 Views
  • 11 replies
  • 1 likes
  • Premium for Family
  • 2331 Views
  • 11 replies
  • 1 likes

I can't join the family premium

Hi,My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message; "You can't join this plan. You can only join someone else's plan once every 12...

  • Visitor
  • Hi, My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message;  "You can't join t...
  • Maxim
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 348 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

  • Newbie
  • I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?
  • Alex
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 299 Views
  • 1 replies
  • 0 likes