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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168638 Views
  • 32 replies
  • 9 likes
  • 168638 Views
  • 32 replies
  • 9 likes

Solved!!Superuser Contribution can't switch to spotify Family subscription

Hello!My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own.Can I still switch to my family’s plan? If so, how can I do it?P.S. In attachments, a phot...

  • Casual Listener
  • Hello! My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own. Can I still switch to my family’s p...
  • Elena
  • Moderator
  • 1275 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1275 Views
  • 2 replies
  • 1 likes

Solved!! Cant invite my Father to The family account

PlanFamily PremiumCountryGermany DevicePCOperating SystemWindows 10 My Question or IssueI cant invite my father we live in the same house and the invitation and the attempted to accept where on the same pc at the family address.I could invite my moth...

  • Casual Listener
  • Plan Family Premium Country Germany   Device PC Operating System Windows 10   My Question or Issue I cant invite my father we live in the same house and the invitation and the a...
  • OneByBoo
  • Roadie
  • 2613 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect iOS, Sonos, Spotify Family

PlanPremium FamilyCountryUKDeviceiPhones se, 11, 7, Sonos new generationOperating SystemiOS 14My Question or Issue Hi There, We have multiple Sonos devices at home (Sonos One, Five, Move etc) and we have Spotify family with 4 active accounts (Me, Wif...

  • Newbie
  • Plan Premium Family Country UK Device iPhones se, 11, 7, Sonos new generation Operating System iOS 14 My Question or Issue   Hi There,   We have multiple Sonos devices at h...
  • Jeremy
  • Spotify Legend
  • 701 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts don't show up.

CAN'T FIND PODCASTS!I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP! PlanFamily PremiumCountryBangladesh DeviceOnePlus 3TOperating SystemAndroid Oxygen 9.0.6 My Question or IssueAre p...

  • Visitor
  • CAN'T FIND PODCASTS! I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP!     Plan Family Premium Country B...
  • Jeremy
  • Spotify Legend
  • 1201 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1201 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not Eligible for Family Plan for no apparent reason

Plan CountryMalaysiaDevice Operating System My Question or IssueWe have used the family plan for about a year or so now through our Maxis mobile plan, but recent issues with Maxis made this option unavailable. We still wish to use Spotify Premium, so...

  • Visitor
  • Plan   Country Malaysia Device   Operating System     My Question or Issue We have used the family plan for about a year or so now through our Maxis mobile plan, but r...
  • Jeremy
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, you aren't eligible for that plan.

Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, why?

Farmifahmi_2-1618224988118.png
  • Visitor
  • Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, w...
  • Mihail
  • Spotify Legend
  • 2626 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2626 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family für meinen Sohn und Tochter

Hallo, Ich habe folgendes Problem, Ich habe ein Familien Premium Abo gemacht und habe über meinen Account meine Frau eine Einladung geschickt die sich das Registriert hat und alles hat soweit geklappt. Das gleiche wollte ich bei meinem Sohn und Tocht...

  • Casual Listener
  • Hallo,   Ich habe folgendes Problem, Ich habe ein Familien Premium Abo gemacht und habe über meinen Account meine Frau eine Einladung geschickt die sich das Registriert hat und alles hat sowei...
  • Xenia
  • Moderator
  • 46413 Views
  • 5 replies
  • 1 likes
  • 46413 Views
  • 5 replies
  • 1 likes

Superuser Contribution ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.

Buenos días, Ayer intenté añadir un nuevo miembro a mi cuenta familiar y me sale este mensaje ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo. Tampoco puedo visualizar los usuarios que tengo activos. Gracias.

  • Newbie
  • Buenos días,   Ayer intenté añadir un nuevo miembro a mi cuenta familiar y me sale este mensaje ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.    Tampoco puedo ...
  • Elena
  • Moderator
  • 16438 Views
  • 11 replies
  • 1 likes
  • 16438 Views
  • 11 replies
  • 1 likes

Superuser Contribution Family Sharing and multiple Echo devices

PlanPremiumCountryNZDeviceMultiple Echo devices My Question or IssueI use Spotify Premium mainly on an Amazon Echo. However, we have just purchased two Echo Dots for our two children so they can listen to music in their rooms without disturbing anyon...

  • Newbie
  • ...ur two children so they can listen to music in their rooms without disturbing anyone else.   I was considereing a Spoitfy Family Plan but this requires each person who wishes to stream music to h...
  • Elena
  • Moderator
  • 40503 Views
  • 5 replies
  • 63 likes
  • Other
  • 40503 Views
  • 5 replies
  • 63 likes

Solved!!Superuser Contribution Pago anual de plan familiar

Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago? Saludos.

  • Casual Listener
  • Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago?   Saludos.
  • Elena
  • Moderator
  • 78999 Views
  • 20 replies
  • 8 likes
  • Subscription
  • 78999 Views
  • 20 replies
  • 8 likes

Solved!!Superuser Contribution Un familiar no puede unirse a mi plan familiar

Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...

  • Newbie
  • Hola,   Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
  • Elena
  • Moderator
  • 282186 Views
  • 159 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 282186 Views
  • 159 replies
  • 10 likes

Superuser Contribution How to play different music on different speakers

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We use sonos speakers, we are having issues playing different music on different speake...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Elena
  • Moderator
  • 5908 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 5908 Views
  • 9 replies
  • 0 likes

Missed to verify adress for family plan- Wait 12 month!?

My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. This cant be possible!? What can I do to get a new chan...

  • Newbie
  • My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. T...
  • OneByBoo
  • Roadie
  • 651 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 651 Views
  • 1 replies
  • 0 likes

family plan 12 months possible?

is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022.we are using 1 month free for the first purchase.and i can see anything except monthly now

  • Visitor
  • is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022. we are using 1 month free f...
  • Luke
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

"Popular with listeners of..." section of Home needs to be deleted!

The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications for me.)

  • Regular
  • The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications ...
  • p_gabrielle
  • Visitor
  • 585 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 585 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wife can't join Family Premium

PlanPremium FamilyCountryPortugal DeviceAnyOperating SystemAny My Question or IssueI have a Family Plan with my brother in law and my wife in the same plan, we live in the same house. About a month ago I received an email for my brother to check his ...

  • Visitor
  • Plan Premium Family Country Portugal   Device Any Operating System Any   My Question or Issue I have a Family Plan with my brother in law and my wife in the same plan, we live i...
  • Jeremy
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Expired Premium family invitation link

like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate my premium account, which deactivated also my family ...

  • Casual Listener
  • like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate m...
  • Eni
  • Moderator
  • 4056 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 4056 Views
  • 3 replies
  • 0 likes

Solved!! Not eligible for Family Plan

PlanPremium Family PlanCountryUZBEKISTANDeviceSamsung Galaxy Note 10+Operating SystemAndroidMy Question or IssueHi! As far as I know,spotify has recently became available in Uzbekistan and I wanted to get a family premium plan.However, only individua...

  • Casual Listener
  • Plan Premium Family Plan Country UZBEKISTAN Device Samsung Galaxy Note 10+ Operating System Android My Question or Issue Hi! As far as I know,spotify has recently became available in U...
  • SherXan
  • Casual Listener
  • 1936 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1936 Views
  • 2 replies
  • 1 likes

Superuser Contribution Change the user/account running Spotify on my Amazon Echo so I can play elsewhere

PlanFamily PremiumCountryKenyaDevice(Echo Dot 3rd Gen; Spotify on Chrome browser)Operating System(Echo Dot software version 4463522692) My Question or IssueBrand new to Spotify. If any family member on our Family Premium account plays Spotify on thei...

  • Casual Listener
  • Plan Family Premium Country Kenya Device (Echo Dot 3rd Gen; Spotify on Chrome browser) Operating System (Echo Dot software version 4463522692)   My Question or Issue Brand new to S...
  • gtowncook
  • Casual Listener
  • 3441 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 3441 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Play on 2 Devices on 2 different account on family premium

PlanFamily PremiumCountryUKDeviceiPad Air & Windows AppOperating SystemiOS 13 & Windows 10 My Question or IssueI have a family premium subscription and my windows PC logged into one account and my wife's iPad logged into another. Till now this worked...

  • Regular
  • Plan Family Premium Country UK Device iPad Air & Windows App Operating System iOS 13 & Windows 10   My Question or Issue I have a family premium subscription and my windows P...
  • hamza-mian
  • Regular
  • 2544 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 2544 Views
  • 13 replies
  • 0 likes