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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166096 Views
  • 32 replies
  • 9 likes
  • 166096 Views
  • 32 replies
  • 9 likes

Superuser Contribution Limited account

Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.

  • Visitor
  • Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.
  • Jeremy
  • Spotify Legend
  • 1434 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1434 Views
  • 1 replies
  • 0 likes

Spotify for 13 to 15 year olds

Hello,I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old.My kids are oder than 12 and so they are too old for spotify kids. But they are younger than 16. So they are too young for the "adult" ...

  • Visitor
  • Hello, I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old. My kids are oder than 12 and so they are too old for spotify kids. But they a...
  • EthanS1
  • Community Legend
  • 1424 Views
  • 1 replies
  • 1 likes
  • 1424 Views
  • 1 replies
  • 1 likes

Superuser Contribution Multiple Devices

I've done some searching and believe--unfortunately--that I know the answer, but want to lay out the scenario below. I was super excited to switch from Amazon Music Unlimited to Spotify (the UI and customized playlists won me over) and took the plung...

  • Casual Listener
  • ...'ve read others have had, is the inability for different users on a Premium Family account to listen to music on separate speakers in the same ecosystem at the same time. I've tried to associate d...
  • fluidman
  • Newbie
  • 5511 Views
  • 9 replies
  • 5 likes
  • Premium for Family
  • 5511 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution How can family members log in?

PlanPremiumCountryUKDeviceIphone 11 and Samsung A71 We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. She clicks the link and it asks her to log in to Spotify. Wat details does...

  • Casual Listener
  • Plan Premium Country UK Device Iphone 11 and Samsung A71   We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. S...
  • Ver
  • Spotify Legend
  • 1000 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1000 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I fix my Family Mix recommended songs?

PlanFamily Premium Plan CountryUnited Kingdom Operating System(iPhone X, Windows, Xbox One) My Question or IssueSo we have moved to a family account a month ago. I had moved back to this account as it was more secure because it’s linked to my Apple. ...

  • Visitor
  •   Plan Family Premium Plan   Country United Kingdom    Operating System (iPhone X, Windows, Xbox One)   My Question or Issue So we have moved to a family account a...
  • Jeremy
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 456 Views
  • 1 replies
  • 0 likes

Register family and country change doesn´t work

PlanFrom Premium to Premium FamilyCountryAustriaMy Question or IssueHelloI moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we tried to login these Accounts in the Family abo. This doesn´t work. W...

  • Visitor
  • Plan From Premium to Premium Family Country Austria My Question or Issue Hello I moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we t...
  • Maxim
  • Spotify Star
  • 913 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 913 Views
  • 1 replies
  • 1 likes

Family member is able to disable the explicit filter

So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. Imagine my surprise when I hear my son listening to explici...

  • Newbie
  • So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. &n...
  • Maxim
  • Spotify Star
  • 1354 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1354 Views
  • 1 replies
  • 0 likes

Offline playback for whole albums/audiobooks in the Kids app

Hi,is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added to favorites with the heart icon. But I only get this ...

  • Visitor
  • Hi, is there a way to select whole albums for offline playback in the Kids app? I understand that offline playback is available for 'favorite' content in the Kids app, and that titles can be added t...
  • 300 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 300 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't add some one to family premium because of country

PlanFree/PremiumCountryNetherlandsDeviceMe samsung boyfriend huwaiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, Recently my boyfriend moved to the netherlands He is originally from france and his phone is in frenc...

  • Visitor
  • ...ecently my boyfriend moved to the netherlands  He is originally from france and his phone is in french. I tried to add him to my family account but it wouldn't let me because spotify thinks he l...
  • Eni
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution No family plan for the modern family

Hi! We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his address is with his dad, but he lives with me every other week). T...

  • Visitor
  • Hi!  We’re one of those modern families that due to circumstances can’t live together but would still want a family plan, since we’re a family. ATM me and my son lives in one town (his a...
  • Novy
  • Moderator
  • 522 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 522 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Kids: No Album view for Artist

PlanPremium FamilyCountryGermanyDeviceOperating SystemMy Question or Issue When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then get a unordered mix of all the Chapters (Kapitel) from all Albums availabl...

Screenshot-20-12-17-22-18-55.png Screenshot-20-12-17-22-19-54.png
  • Casual Listener
  • Plan Premium Family Country Germany Device Operating System My Question or Issue   When I'm looking for an album for my kids of an Artist, let's take e.g. Petterson und Findus. I then g...
  • Mihail
  • Spotify Legend
  • 1037 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1037 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Famille délai confirmation adresse dépassé

Bonjour,Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Juste pour une histoire de validation d'adresse. il est ...

  • Visitor
  • Bonjour, Je n'ai pas vu un premier mail me demandant de confirmer mon adresse (domicile), le délai étant dépassé, ma conjointe a été bannie de notre compte famille de façon totalement aléatoire. Jus...
  • Ivan
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 622 Views
  • 1 replies
  • 2 likes

we cannot verify the address of a member of the family

I just moved back from uk to italy and I moved from premium to family. My gf still has the UK number and she cannot be verified at the address.. she seats next to me.. This at the beginning was happening also with my sister.. please help

  • Newbie
  • I just moved back from uk to italy and I moved from premium to family.   My gf still has the UK number and she cannot be verified at the address.. she seats next to me..    This a...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 1 replies
  • 0 likes

Changing Family Plans

PlanFree/Premium for FamilyCountryUnited States My Question or IssueI have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year. They have since moved out of the country and have another relative w...

  • Casual Listener
  • Plan Free/Premium for Family Country United States   My Question or Issue I have a relative who has a Free Spotify account and joined my Family Plan while living with me for a whole year....
  • JessCC
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 447 Views
  • 2 replies
  • 0 likes

Starting a new family plan (leaving the existing one)

Hi all, I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to do so? Thanks in advance

  • Newbie
  • Hi all,   I have joined a family plan since July 2020 but right now I am looking to start a new one as a manager. Is it possible to do it as of now or I will have to wait until July 2021 to d...
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address keeps autocorrecting

Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching. Example:Exact address: 123 abc road 510251Auto correct: 123 abc road, block 123, 510251NOT MATCHING...

  • Visitor
  • Every time I enter the correct address into the invite link, keeps auto correcting to a similar address. This results in addresses not being matching.   Example: Exact address: 123 abc road 5...
  • Mihail
  • Spotify Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with the premium for family

So, I spent 2 years using my cousin's family spotify, however, she stopped paying this week. I went after a friend of mine asking if she could share with me, she said yes. Today my cousin added me a message saying that I had paid again, after that I ...

  • Visitor
  • So, I spent 2 years using my cousin's family spotify, however, she stopped paying this week. I went after a friend of mine asking if she could share with me, she said yes. Today my cousin added me a...
  • Mihail
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar plan familiar por año

Plan familiarPremiumMéxico Huawei Y9 Prime (Android 10)Windows 10 Tengo problema al intentar hacer el pago anual del plan familiar, cuando selecciono el prepago de 12 meses y doy click en la opción de OXXO, que es la única disponible, me regresa a la...

  • Casual Listener
  • ...torefront-error=true&clicked-offer=payg-family-12m&ref=checkout#PLANS ¿Alguien me puede decir si es un error de la página o si estoy haciendo algo mal? Ya lo intente desde la computadora (Windows 1...
  • Ver
  • Spotify Legend
  • 2743 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2743 Views
  • 3 replies
  • 0 likes

Spotify premium family isn't working just for me

I have a family premium plan with my parents and I'm apart of it. Up until yesterday it was working fine and has been working fine for a few months now. It works fine on my parents and siblings accounts, but mine doesn't work for some reason. I have ...

  • Visitor
  • I have a family premium plan with my parents and I'm apart of it. Up until yesterday it was working fine and has been working fine for a few months now. It works fine on my parents and s...
  • OneByBoo
  • Roadie
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Re: 2020 Wrapped Issues

Hello, I’m Viktorija, there is a some problems with account, I wanna to share my spotify for coulpes with my boyfriend we live together, but he doesnt have a credit card and he havnt got a premium just simple account, so maybe there is some isue that...

  • Newbie
  • Hello,  I’m Viktorija, there is a some problems with account, I wanna to share my spotify for coulpes with my boyfriend we live together, but he doesnt have a credit card and he havnt got a pre...
  • OneByBoo
  • Roadie
  • 1268 Views
  • 1 replies
  • 0 likes
  • 1268 Views
  • 1 replies
  • 0 likes