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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Premium for FamilyCountryCanadaDeviceSamsung Note 8Operating SystemAndroid version 9 My Question or IssueI bought a $30 redeem card and it won't load for my plan. How can this be solved?
Plan - Premium Family PlanCountry - Canada After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to work when we are all on the same home wifi. If I go for a walk ...
PlanPremium FamilyCountryIsle of ManDevice(iPhone 7 plus)Operating System(IOS 13.6) My Question or Issue I have recently registered to claim my free google next. I had already been charged for the month of August for my subscription in which is a fam...
PlanPremiumCountryBelarusDeviceXiaomi Mi 8, Realme XTOperating SystemAndroid My Question or Issueonly my wife's songs are on the playlist Duo Mix, but my songs are not there, which is why the playlist is only for my wife
I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played as separate entities (see picture). I have tried lo...
PlanFamily PremiumDeviceAndroid MobileOperating SystemAndroid Oreo My Question or IssueI have a specific playlist and at times Spotify throws in a song that I did not add. How do I prevent this and ONLY play the songs on my list? Very frustrating whe...
PlanPremiumCountryusaDeviceiphone xrOperating Systemios 14 My Question or Issuesed to use a shared account, which had all my playlists and music preferences but now we are using a family subscription, so i logged in with my old personal account. Is t...
i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?
Plan/Premium FamilyCountry Pamama Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLast month by mistake I subscribed to the family plant but in my girlfriend's accou...
PlanPremium FamilyCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought premium Family. My 2 teens share the same account. If they BOTH want to li...
PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy J4+Operating SystemAndroid 9My Question or IssueI wanted to pay for premium Family however it won't let me enter my credit card details because when I tap on the credit/debit option it only takes...
PlanPremium familiaCountryBRASILDeviceSamsung galaxy S10 Plus Operating SystemAndroid 10 My Question or IssueNao consigo atualizad a forma de pagamento, a página simplesmente não carrega, já ate cancelei meu plano premium e mesmo assim, tentando abri...
What's the difference between Premium Duo and Premium Family?
Hi, I have an account from India and I had a single member plan but now I upgraded to premium family by using a 6 months pre paid options (I have made the payment and got the invoice), but I do not see the family option under my account details at al...
Hi, We're in a quarantine pod with my in-laws. We spend half of the month at our home and half of the month at their home. Effectively I have two addresses and want to have accounts set up with both. How can I do this?Thank you very much for your hel...
We’ve had a family account in the US for a while, but now all 4 of us have moved to Australia for a year. So our new address is in Australia (and I updated it in the family app settings), we all live in the same house, but my credit cards are still f...
Hello! I want to start my subscription but I can't pay due to error (something went wrong). See screenshot.I tried many cards and many times but nothing hapiened. Could you help? PlanPremium for twoCountryRussiaDeviceBrowser
Hallo, We hebben een spotify premium account via KPN. We gaan weg bij KPN en willen dus op het moment van overstappen over gaan van premium naar Spotify Family.In het premium account is voor ieder persoon een mapje gemaakt met daarin persoonlijke afs...
When my daughters try to connect to my premium family account they get a message saying... You can’t join this plan.You can join someone else’s premium plan only once every 12 months. The only plan they had previously was the free trial of family I h...
PlanFamily PremiumCountryUSADeviceGoogle Pixel 4 XLOperating SystemAndroid 11 My Question or IssueI ask Google Assistant to play a specific song on Spotify and she comes back with "This feature is only for Premium Subscribers" yet that's exactly what...