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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My Question or IssueI had a problem with my credit card and I had to wait some days for the credit card company solve the problem. Because of this I could'nt update my billing information and the Spotify Platform canceled my subscription. Now, I lost...
Hi, I am trying to invite my wife to my family plan but she doesnt receive any email. She has a premium account that she cancelled (after my invite, if this matters) and the subscription on her account has now ended properly but she still can’t recei...
PlanFamily PremiumCountry USA My Question or Issue I have upgraded from my student account to family not only to surprise my family this christmas as I have a better paying job. But to also get the Google Home Mini. I have not recieved any email yet ...
PlanPremiumCountry Japan Device(iPhone x)Operating System(iOS 12) My Question or Issue I changed the subscription from the personal one to the family to invite my brother, however he can't validate the address to get the premium.me and my brother are...
PlanPremiumCountryUnited Kingdom DeviceNexus 5xOperating SystemAndroid 8.1 My Question or Issue I have been a member of the Family premium subscription for almost a year now. Roughly a week ago Spotify said I was using the free version and I had to u...
I want to set up a Family plan. I want to add my daughter who already has a Premium plan. If she accepts, will she lose all of her playlist and account info?
My daughter (16) and I both have Spotify accounts. I am getting the family plan. Can we add her to the family plan with her existing user name, and therefore her playlists, so she can cancel her account and not lose her username or play lists?
PlanPremium for FamilyCountry ThailandDevice(iPhone X, MacBook Pro late 2016, PS4)Operating System(iOS 10, macOS, PS4) Hi,My sister and I live in the same address and she invited me to Premium for Family plan. I got the e-mail and applied. It worked ...
Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it says "you've already registered interest." Does anyo...
Hi, I have just subscribed to spotify premium in Hong Kong at HKD$4.90 for the first three months and HKD$58 thereafter. However, literally after 5 minutes I realised that I could change to a family plan at HKD88 starting two months later (in Februar...
PlanFree/PremiumCountry NetherlandsDevice(iPhone 8/7) Operating System(iOS 10,My Question or IssueI have for about 1 year now the family premium account. But after today our acounts says that we have a free account and that we have to buy premium. I ...
I recently purchased the Family premium due to the google home mini deal. I received confimartion that my google home mini was reserved. When I click the link to obtain the google home mini, the google store still wants to charge me for the device. I...
PlanFamilyCountry Brazil My Question or IssueHi, I and my girlfriend live together and split a family Plan but when I receive the invitation by email, I get the message that was not possible to verify my information. I didn't find any place to get he...
I was going to purchase a yearlong Family Membership as our 'family gift' this year -- but it looks like I can't pay for a year in advance or purchase a gift card to use to pay the balance for the year, is that correct?
How do I get this refunded?
Plan Premium Country Lithuania My Question Hello so i paied for familly year account but after nine month money counts for you 10,99 as monthly payment i don't understand why it does. payment as i understand was for one year- 12 months not for nine.....
Premium 3 Months and FamilyPremium/ PH Device(Xiaomi Redmi Note 5AI)Operating System(Android Oreo.) My Question or Issue My Premium Family Account can invite but no one recieves any email or premium family invites?
Hi! My dad made Spotify Family and sent an invitation to all our family members (total, incl. him 6 persons). Everyone received a e-mail except of me. We tried to delete and resent the invitation, searched in my unwanted inbox etc. we tried everythin...
Back in June I tried to get my family to join my family plan. The issue was when I went to add my daughter and wife to my plan (they already had individual free accounts). They received the invitations but when they accepted it they were added to ano...
PlanPremiumCountry SingaporeDeviceiPhone and GalaxyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My credit card expired so I went to renew my premium account but it says I can only get a Premium FAMILY account. Why can ...