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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170535 Views
  • 32 replies
  • 9 likes
  • 170535 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family

PlanFree/PremiumCountry LithuaniaDeviceOneplusOperating SystemAndroid My Question or Issue Hey! We do have a spotify family, but after one month all of us were removed from spotify premium except for the owner. The owner resended invitations to us fo...

  • Casual Listener
  • Plan Free/Premium Country  Lithuania Device Oneplus Operating System Android   My Question or Issue  Hey! We do have a spotify family, but after one month all of us were r...
  • Peter
  • Spotify Legend
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 aylık öğrenci kampanyası

29 ekimde bitecek olan 3 aylık 0.99 tl öğrenci kampanyası için üye olup öğrenci belgemi gönderdim ancak 3 iş günü içerisinde onaylanacağı bilgisini aldım. 3 iş günü 29 ekimden sonrası demek, bu durumda kampanyadan yararlanamayacak mıyım? Neden böyle ...

  • Casual Listener
  • 29 ekimde bitecek olan 3 aylık 0.99 tl öğrenci kampanyası için üye olup öğrenci belgemi gönderdim ancak 3 iş günü içerisinde onaylanacağı bilgisini aldım. 3 iş günü 29 ekimden sonrası demek, bu durum...
  • Guido
  • Spotify Legend
  • 3777 Views
  • 6 replies
  • 0 likes
  • Student
  • 3777 Views
  • 6 replies
  • 0 likes

Superuser Contribution My Premium Family Member is still on a Free Account. Please help!

I have invited two family members to join my Family Premium Account. They both live with me. One has successfully joined, the other one seems to only been given a 'Free Account'. She recieved her invitation email and 'Accepted', but it still says Inv...

  • Newbie
  •   I have invited two family members to join my Family Premium Account. They both live with me. One has successfully joined, the other one seems to only been given a 'Free Account'. She r...
  • Katerina
  • Spotify Legend
  • 1776 Views
  • 1 replies
  • 0 likes
  • family premium problem
  • 1776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can I play tracks from one account, but not from another?

I have a premium family account, of which I am the main owner, and the one who's paying for it. I was trying to play Massive Attack's Mezzanine earlier on my laptop, which has hadAccount: Premium FamilyDevice: MacBook Pro late 2012Operating System: O...

  • Regular
  • I have a premium family account, of which I am the main owner, and the one who's paying for it.    I was trying to play Massive Attack's Mezzanine earlier on my laptop, which has had A...
  • Katerina
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Family account not available

When I go to My account and Manage your family the page is empty. How can I manage my account otherwise? I don't even get to see who's already in family nor adding new members.

  • Newbie
  • When I go to My account and Manage your family the page is empty. How can I manage my account otherwise? I don't even get to see who's already in family nor adding new members.
  • Luke
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Premium Family, `Formal Mistake´massage

Guten Abend, ich habe soeben meinen Account zu einem Premium Account hin veraendert und ein Premium Familien Account erstellt, nun kann ich keine Mitglieder hinzufuegen.Ich gebe alle Angaben (Name, Email) ein und will es abschicken, dann kommt jedoch...

  • Casual Listener
  • ...ngelina   Good evening, I just switched my account to an premium family account, but I can´t add any of my family members to my account. I type in all the necessary datas (for the invitation e...
  • Luke
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
  • 410 Views
  • 1 replies
  • 0 likes

Family account maar kan geen leden aanmelden

Heb een family account maar kan geen leden aanmelden.Als ik in mijn accountscherm ben zie ik in de linkerkolom. Premium for family staan, normaal gesproken als je hier op klik kun je familie leden uitnodigen.Als ik op de button klik kom ik op deze pa...

  • Newbie
  • Heb een family account maar kan geen leden aanmelden. Als ik in mijn accountscherm ben zie ik in de linkerkolom.  Premium for family staan, normaal gesproken als je hier op klik kun je f...
  • Luke
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

Google Mini Promotion

Family PremiumUS DeviceIphone 7 PlusOperating SystemiOS My Question or Issue I signed up for The family plan on Nov 1 and the website still tells me I am not eligible for the Google Mini. I was a premium $9.99 a month member before and I upgraded on ...

  • Casual Listener
  • Family Premium US   Device Iphone 7 Plus Operating System iOS    My Question or Issue  I signed up for The family plan on Nov 1 and the website still tells me I am n...
  • bradmonje
  • Casual Listener
  • 440 Views
  • 3 replies
  • 1 likes
  • 440 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unable to add Family Member

Hi,Trying to add another family member to my premium subscription and keep receiving the error stating the following, "You're unable to join this Family plan. Need help etc."I've checked the following:Only have one other family member on the account....

  • Newbie
  • Hi, Trying to add another family member to my premium subscription and keep receiving the error stating the following, "You're unable to join this Family plan. Need help etc." I've checked the f...
  • Peter
  • Spotify Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adress Validation Problem

My account was changed to Free because you couldn't verify my address.I'd appreciate it if you could fix this error.

  • Newbie
  • My account was changed to Free because you couldn't verify my address. I'd appreciate it if you could fix this error.
  • Peter
  • Spotify Legend
  • 756 Views
  • 2 replies
  • 1 likes
  • adress
    Other
  • 756 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't join Premium for family.

PlanPremiumCountry DenmarkDevice(iPhone 7)Operating System(Windows 10) My Question or Issue Im not able to join our family plan for some reason that i don't have the answer to. - that's why im reaching for help. i can see on the other tickets, that i...

  • Casual Listener
  • Plan Premium Country  Denmark Device (iPhone 7) Operating System (Windows 10)   My Question or Issue  Im not able to join our family plan for some reason that i don't have t...
  • Peter
  • Spotify Legend
  • 454 Views
  • 2 replies
  • 0 likes
  • problem with subscription
  • 454 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan while one of us is working abroad

Hello, I am considering buying a family plan for three family members. We live on one address, but I work as a truck driver and 3 weeks a month I travel without a permanent address across Germany, and I spend the remaining week at home with my family...

  • Newbie
  • Hello, I am considering buying a family plan for three family members. We live on one address, but I work as a truck driver and 3 weeks a month I travel without a permanent address across G...
  • Peter
  • Spotify Legend
  • 465 Views
  • 2 replies
  • 0 likes
  • Family Plan
  • 465 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Plan

I tried to join my family plan. I got the invitation and tried to confirm my information, but it kept saying i am unable to join my family plan. So, I got new invitation and still get the same repsonse. How can I solve this?

  • Newbie
  • I tried to join my family plan. I got the invitation and tried to confirm my information, but it kept saying i am unable to join my family plan. So, I got new invitation and still get the same r...
  • Peter
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Combining another account for Premium

I have purchased premium and I’ve loved it, yet i wanted family premium for 12.99 so my handsome Fiancé could use his Spotify - free account - without ads. I could not figure out how to add his account to my family plan so he didn’t lose his playlist...

  • Casual Listener
  • I have purchased premium and I’ve loved it, yet i wanted family premium for 12.99 so my handsome Fiancé could use his Spotify - free account - without ads. I could not figure out how to add his a...
  • LeoRager
  • Community Legend
  • 897 Views
  • 3 replies
  • 0 likes
  • Combine
    Family premium account
    Other
    Premium
    Student
  • 897 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need help in verifying (again) my spotify account to be a part of spotify family

My Question or Issue My spotify account has been premium for a month now. However, I was not able to confirm the verification through e-mail because I have used my old e-mail for my spotify. From premium, I automatically became free. I seeked help fr...

  • Newbie
  • ...y spotify. From premium, I automatically became free.    I seeked help from the person in my family who invited me to become premium. However, after sending an invite and filling up t...
  • Guido
  • Spotify Legend
  • 1194 Views
  • 1 replies
  • 0 likes
  • cannot verify spotify family
  • 1194 Views
  • 1 replies
  • 0 likes

family premium doesn't work on me!

I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it said i am not one of the member. Afterwards, my sist...

  • Visitor
  • I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it s...
  • MarcoValeriani
  • Newbie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

family premium doesn't work on me!

I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it said i am not one of the member. Afterwards, my sist...

  • Visitor
  • I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it s...
  • user-removed
  • Not applicable
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

i need to verificate my account and i dont know where

for family spotify i need to verificate mi account and i dont know where

  • Newbie
  • for family spotify i need to verificate mi account and i dont know where   
  • Jose_M
  • Spotify Star
  • 1055 Views
  • 1 replies
  • 1 likes
  • Account
  • 1055 Views
  • 1 replies
  • 1 likes

Family Plan to Student Discount (Activating Hulu and Showtime)

Hey all, I'm an existing family plan owner and recently discovered the student discount (Spotify, Hulu, Showtime). I updated my email to my college email, went through the registration and ran into a wall. According to the FAQ on https://www.spotify....

  • Newbie
  • Hey all,   I'm an existing family plan owner and recently discovered the student discount (Spotify, Hulu, Showtime). I updated my email to my college email, went through the registration and r...
  • Keanu_C
  • Community Legend
  • 1427 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Hulu
    Showtime
    Student discount USA
  • 1427 Views
  • 1 replies
  • 0 likes

Family members can't find artists only genres

Let me start by saying I'm pretty IT savvy and work in IT, so I don't "think"I'm being particulary dumb but here is my problem.... We have several Amazon Echo and Sono One devices in our household, all have Alexa integration. After using a single Spo...

  • Newbie
  • ...ousehold, all have Alexa integration. After using a single Spotify account I decided it was time to get the family plan so different member could play music independently.   I upgraded my a...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes