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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174634 Views
  • 32 replies
  • 9 likes
  • 174634 Views
  • 32 replies
  • 9 likes

Family account not available

When I go to My account and Manage your family the page is empty. How can I manage my account otherwise? I don't even get to see who's already in family nor adding new members.

  • Newbie
  • When I go to My account and Manage your family the page is empty. How can I manage my account otherwise? I don't even get to see who's already in family nor adding new members.
  • Luke
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Premium Family, `Formal Mistake´massage

Guten Abend, ich habe soeben meinen Account zu einem Premium Account hin veraendert und ein Premium Familien Account erstellt, nun kann ich keine Mitglieder hinzufuegen.Ich gebe alle Angaben (Name, Email) ein und will es abschicken, dann kommt jedoch...

  • Casual Listener
  • ...ngelina   Good evening, I just switched my account to an premium family account, but I can´t add any of my family members to my account. I type in all the necessary datas (for the invitation e...
  • Luke
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • Account
  • 419 Views
  • 1 replies
  • 0 likes

Family account maar kan geen leden aanmelden

Heb een family account maar kan geen leden aanmelden.Als ik in mijn accountscherm ben zie ik in de linkerkolom. Premium for family staan, normaal gesproken als je hier op klik kun je familie leden uitnodigen.Als ik op de button klik kom ik op deze pa...

  • Newbie
  • Heb een family account maar kan geen leden aanmelden. Als ik in mijn accountscherm ben zie ik in de linkerkolom.  Premium for family staan, normaal gesproken als je hier op klik kun je f...
  • Luke
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
  • 486 Views
  • 1 replies
  • 0 likes

Google Mini Promotion

Family PremiumUS DeviceIphone 7 PlusOperating SystemiOS My Question or Issue I signed up for The family plan on Nov 1 and the website still tells me I am not eligible for the Google Mini. I was a premium $9.99 a month member before and I upgraded on ...

  • Casual Listener
  • Family Premium US   Device Iphone 7 Plus Operating System iOS    My Question or Issue  I signed up for The family plan on Nov 1 and the website still tells me I am n...
  • bradmonje
  • Casual Listener
  • 450 Views
  • 3 replies
  • 1 likes
  • 450 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unable to add Family Member

Hi,Trying to add another family member to my premium subscription and keep receiving the error stating the following, "You're unable to join this Family plan. Need help etc."I've checked the following:Only have one other family member on the account....

  • Newbie
  • Hi, Trying to add another family member to my premium subscription and keep receiving the error stating the following, "You're unable to join this Family plan. Need help etc." I've checked the f...
  • Peter
  • Spotify Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adress Validation Problem

My account was changed to Free because you couldn't verify my address.I'd appreciate it if you could fix this error.

  • Newbie
  • My account was changed to Free because you couldn't verify my address. I'd appreciate it if you could fix this error.
  • Peter
  • Spotify Legend
  • 772 Views
  • 2 replies
  • 1 likes
  • adress
    Other
  • 772 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't join Premium for family.

PlanPremiumCountry DenmarkDevice(iPhone 7)Operating System(Windows 10) My Question or Issue Im not able to join our family plan for some reason that i don't have the answer to. - that's why im reaching for help. i can see on the other tickets, that i...

  • Casual Listener
  • Plan Premium Country  Denmark Device (iPhone 7) Operating System (Windows 10)   My Question or Issue  Im not able to join our family plan for some reason that i don't have t...
  • Peter
  • Spotify Legend
  • 464 Views
  • 2 replies
  • 0 likes
  • problem with subscription
  • 464 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan while one of us is working abroad

Hello, I am considering buying a family plan for three family members. We live on one address, but I work as a truck driver and 3 weeks a month I travel without a permanent address across Germany, and I spend the remaining week at home with my family...

  • Newbie
  • Hello, I am considering buying a family plan for three family members. We live on one address, but I work as a truck driver and 3 weeks a month I travel without a permanent address across G...
  • Peter
  • Spotify Legend
  • 493 Views
  • 2 replies
  • 0 likes
  • Family Plan
  • 493 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Plan

I tried to join my family plan. I got the invitation and tried to confirm my information, but it kept saying i am unable to join my family plan. So, I got new invitation and still get the same repsonse. How can I solve this?

  • Newbie
  • I tried to join my family plan. I got the invitation and tried to confirm my information, but it kept saying i am unable to join my family plan. So, I got new invitation and still get the same r...
  • Peter
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Combining another account for Premium

I have purchased premium and I’ve loved it, yet i wanted family premium for 12.99 so my handsome Fiancé could use his Spotify - free account - without ads. I could not figure out how to add his account to my family plan so he didn’t lose his playlist...

  • Casual Listener
  • I have purchased premium and I’ve loved it, yet i wanted family premium for 12.99 so my handsome Fiancé could use his Spotify - free account - without ads. I could not figure out how to add his a...
  • LeoRager
  • Community Legend
  • 921 Views
  • 3 replies
  • 0 likes
  • Combine
    Family premium account
    Other
    Premium
    Student
  • 921 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need help in verifying (again) my spotify account to be a part of spotify family

My Question or Issue My spotify account has been premium for a month now. However, I was not able to confirm the verification through e-mail because I have used my old e-mail for my spotify. From premium, I automatically became free. I seeked help fr...

  • Newbie
  • ...y spotify. From premium, I automatically became free.    I seeked help from the person in my family who invited me to become premium. However, after sending an invite and filling up t...
  • Guido
  • Spotify Legend
  • 1207 Views
  • 1 replies
  • 0 likes
  • cannot verify spotify family
  • 1207 Views
  • 1 replies
  • 0 likes

family premium doesn't work on me!

I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it said i am not one of the member. Afterwards, my sist...

  • Visitor
  • I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it s...
  • MarcoValeriani
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

family premium doesn't work on me!

I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it said i am not one of the member. Afterwards, my sist...

  • Visitor
  • I can't access my family premium account. My sister (the owner of family premium acc) registered my email and sent invitation to my email. I click the link and fill with my name and address, but it s...
  • user-removed
  • Not applicable
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

i need to verificate my account and i dont know where

for family spotify i need to verificate mi account and i dont know where

  • Newbie
  • for family spotify i need to verificate mi account and i dont know where   
  • Jose_M
  • Spotify Star
  • 1066 Views
  • 1 replies
  • 1 likes
  • Account
  • 1066 Views
  • 1 replies
  • 1 likes

Family Plan to Student Discount (Activating Hulu and Showtime)

Hey all, I'm an existing family plan owner and recently discovered the student discount (Spotify, Hulu, Showtime). I updated my email to my college email, went through the registration and ran into a wall. According to the FAQ on https://www.spotify....

  • Newbie
  • Hey all,   I'm an existing family plan owner and recently discovered the student discount (Spotify, Hulu, Showtime). I updated my email to my college email, went through the registration and r...
  • Keanu_C
  • Community Legend
  • 1441 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Hulu
    Showtime
    Student discount USA
  • 1441 Views
  • 1 replies
  • 0 likes

Family members can't find artists only genres

Let me start by saying I'm pretty IT savvy and work in IT, so I don't "think"I'm being particulary dumb but here is my problem.... We have several Amazon Echo and Sono One devices in our household, all have Alexa integration. After using a single Spo...

  • Newbie
  • ...ousehold, all have Alexa integration. After using a single Spotify account I decided it was time to get the family plan so different member could play music independently.   I upgraded my a...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution Erro na escolha do Plano

PlanPremiumCountry BrasilDevice(Moto z)Operating SystemAndroid My Question or Issue Ao trocar o número do meu cartão de crédito no Spotify automaticamente me transferiram para a conta família e eu não percebi, efetuei o pagamento, quando chegou o rec...

  • Newbie
  • Plan Premium Country  Brasil Device (Moto z) Operating System Android   My Question or Issue  Ao trocar o número do meu cartão de crédito no Spotify automaticamente me transf...
  • Bittencourt
  • Spotify Star
  • 572 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 572 Views
  • 2 replies
  • 0 likes

Superuser Contribution family plan with child at University

PlanFamilyCountry CanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter went off to university in Toronto but still lives at home. Her residence there is temporary and here it is permanent. Though last y...

  • Newbie
  • Plan Family Country  Canada Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My daughter went off to university in Toronto but s...
  • Katerina
  • Spotify Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Registration of Family Member

Dear Community, I registered to Spotify via Facebook. Later on I upgraded to Premium and Family Premium. Now I wanted to invite my son and get the response that it is only possible for family members that live under the same roof (which by the way is...

  • Visitor
  • Dear Community,   I registered to Spotify via Facebook. Later on I upgraded to Premium and Family Premium. Now I wanted to invite my son and get the response that it is only possible for family...
  • Katerina
  • Spotify Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ho cambiato casa

Nessuna delle seguenti informazioni è richiesta. Tuttavia, più fornisci, più facile sarà per noi provare e aiutare.PianoLibero / PremiumNazione italiaDispositivohonor 9 Sistema operativoAndroid La mia domanda o problemaAvevo un piano premium for fami...

  • Newbie
  • ...istema operativo Android   La mia domanda o problema Avevo un piano premium for family come MEMBRO di una famiglia. Ho cambito casa e ho voluto attivare il premium family DA TITOLARE con i miei n...
  • Katerina
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes