Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But the thing is, our surnames are the same, our legal address i...
I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed again and sent me another invite. - tried logging in it showed that ^ (...
PlanPremiumCountry TurkeyOperating SystemWindows10 and Android something My Question or Issue Hi there. I got my Premium for family a while ago when I was out of the country so I asked a friend to help me get the account. I am using my family plan wi...
today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do?PlanPremium Family
I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. So, what's happening? Spotify wants that everytime w...
PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 8, iPad, internetOperating System(iOS 10, Android Oreo, Windows 10) My Question or IssueAccording to my credit card hold, I am being charged for my Student Premium, which I applied payment for back o...
PlanPremium for FamilyCountry CanadaDeviceiPhone 5SOperating SystemiOS 11.4 My Question or IssueMy son has received the email inviting him to the family plan, but when following the two links (visit this page; accept invitation) it requires him to lo...
This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I click on the 'Accept Invitation' link and then immediately sent to my...
PlanPremiumCountryBrazil DeviceIphone 6sOperating SystemiOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in my personal info it doesn't say anything.
hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my brother. So I’m in Switzerland and my brother in Poland a...
Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution seems to make sense; https://community.spotify.com/t5/Accounts/Gift-card-an...
I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family plan again but they can not join the family plan...
Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in advance.
PlanPremiumCountry UK My Question or Issue My account was compromised back in April and I contacted Spotify at the time regarding this as the attacker upgraded me to a family account. I beleived that the issues were resolved following a conversation ...
I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account.
Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up saying "You can only change your family premium sett...
Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we have cancelled and resent the invite like 5 times to...
I currently am on the Premium family plan with my mom and brothers. We have been on it for a few years now. Now that I am in college I wanted to do the student plan so that I could have a Hulu account too. No matter what I try, it will not work. Can ...
None of the below information is required. Recently I've lost my familiar subscription, Now I am trying to update my payment but it doesn't acept my debit card, same card I've used last time... It just say "error", my debit card is able to make purch...
Cómo cambio el nombre de administrador de un plan familiar?