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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167761 Views
  • 32 replies
  • 9 likes
  • 167761 Views
  • 32 replies
  • 9 likes

Premium account - paying problem

Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thanks in advance!

  • Newbie
  • Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thank...
  • neoEZ
  • Regular
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

ogrenciligimin dogrulanmasi ama premium olmamam

sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi tekrar denedim ama satin almayi tamamla halen calism...

  • Regular
  • sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi t...
  • 374 Views
  • 0 replies
  • 0 likes
  • Student
    turkish
    turkiye
  • 374 Views
  • 0 replies
  • 0 likes

MALDITOS LADRONES

Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones

  • Newbie
  • Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Solved!! DEVICES.

Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?

  • Newbie
  • Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?
  • merlanit0
  • Newbie
  • 517 Views
  • 1 replies
  • 0 likes
  • devices
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution premiun for family account problems

The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help please.

  • Casual Listener
  • The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help p...
  • Reynaldo2
  • Casual Listener
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quitaron mis cuentas del plan familiar a pesar de que si vivimos en el mismo domicilio

Buenas, quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto? Si no para cancelar el servicio

  • Newbie
  • Buenas,  quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto?  Si no para cancelar el servicio
  • VictorPatata99
  • Casual Listener
  • 548 Views
  • 2 replies
  • 0 likes
  • 548 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from premiun to family

Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards.Any suggestions?

  • Regular
  • Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards. Any suggestions?
  • simfront
  • Regular
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Öğrenci indirimi sorunu

Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata oldu sayfayı geri aldım ve tekrar kart bilgileri sa...

  • Newbie
  • Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata ...
  • zeynepbeliktaay
  • Newbie
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Solved!! Duvida plano familia

Tenho uma duvida sobre o Plano familia.Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operadora local devido as facilidades de rede. Nesse caso, e...

  • Newbie
  • Tenho uma duvida sobre o Plano familia. Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operado...
  • Bittencourt
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

double payings

Hi there When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. Now we paid twice - what do we have to do to get one payment b...

  • Newbie
  • Hi there   When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. N...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Joining Family Account - what happens to my playlists?

Hi, my wife and I have separate premium accounts and realize we should create a family account. If she creates the family account, and I accept her invitation to join the family account, do I lose my playlists? Or does my account, playlists and all, ...

  • Newbie
  • Hi, my wife and I have separate premium accounts and realize we should create a family account. If she creates the family account, and I accept her invitation to join the family account, do I lose m...
  • Luke
  • Spotify Star
  • 15970 Views
  • 5 replies
  • 1 likes
  • 15970 Views
  • 5 replies
  • 1 likes

Connect to a device (amazon Echo)

I have 3 Amazon devices and a Spotify family account. When I link my Spotify account in the Alexa app, I’m able to play Spotify directly to any of the three devices. I then take my wife’s phone and do the same, and then all of the devices in my Spoti...

  • Newbie
  • I have 3 Amazon devices and a Spotify family account. When I link my Spotify account in the Alexa app, I’m able to play Spotify directly to any of the three devices. I then take my wife’s phone and d...
  • thehefferans
  • Newbie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Premium for family members studying abroad

My sister is studying overseas and found out she's removed from premium. She lives in the same address when she's not in school. Can she stay in our family plan?

  • Newbie
  • My sister is studying overseas and found out she's removed from premium. She lives in the same address when she's not in school. Can she stay in our family plan?
  • Maxim
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect - Multiple Speakers/Devices

My son has recently discovered the joy of using an Alexa device to listen to music in his bedroom. Unfortunately, that stops music we're listening to in the living room since all the devices were linked to my personal Spotify account. To get around t...

  • Casual Listener
  • ...inked to my personal Spotify account. To get around that, I've created an account for him on our Family Subscription but when I go to play music on the Alexa device with his account logged in on my a...
  • Wheatos
  • Casual Listener
  • 55611 Views
  • 25 replies
  • 3 likes
  • 55611 Views
  • 25 replies
  • 3 likes

problem with family subscription

Hi! I first have a question: one of my kids already has a premium (paid on my VISA) but I would like to create a family account for him and my other kids. Is it possible to switch without having to pay both plans during the first month (10€ + 15€ for...

  • Visitor
  • Hi!   I first have a question: one of my kids already has a premium (paid on my VISA) but I would like to create a family account for him and my other kids. Is it possible to switch without h...
  • user-removed
  • Not applicable
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Accepting Family Plan

I accepted the invite to join my parents Family Plan. I was previously paying for it. Will I stop being charged for my previous subscription now? Or do I need to do something to stop those payments since my parents are paying?

  • Casual Listener
  • I accepted the invite to join my parents Family Plan. I was previously paying for it. Will I stop being charged for my previous subscription now? Or do I need to do something to stop those payments s...
  • imattolo
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Updated my premium account to family plan and was charged but my account hasn’t changed

I updated my premium plan to the family plan, my brothers and I are all using my account but we still can’t all listen to music at the same time so I don’t think my account was updated but I was charged for the family plan this month. How can this be...

  • Newbie
  • I updated my premium plan to the family plan, my brothers and I are all using my account but we still can’t all listen to music at the same time so I don’t think my account was updated but I was c...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Family not in same household

My husband and I don't live in the same house because of his job. We want to purchase family premium package but afraid it won't work for us. How do we get passed living in same house rule? Can we still get family premium package? Help!

  • Newbie
  • My husband and I don't live in the same house because of his job. We want to purchase family premium package but afraid it won't work for us. How do we get passed living in same house rule? Can we s...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 1 likes
  • 317 Views
  • 1 replies
  • 1 likes

Minimum number in premium for family

In the Premium for family you have to be obligatorily in 6 (me included)? If you can be in less than 6, what is the minimum number of participants? And finally if you are in less than 6, for example in 4, the price is still € 14.99 divided by 6 or mu...

  • Newbie
  • In the Premium for family you have to be obligatorily in 6 (me included)? If you can be in less than 6, what is the minimum number of participants? And finally if you are in less than 6, for e...
  • imattolo
  • Community Legend
  • 1865 Views
  • 1 replies
  • 0 likes
  • 1865 Views
  • 1 replies
  • 0 likes