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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166150 Views
  • 32 replies
  • 9 likes
  • 166150 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family not receiving invite email

My family is not getting the invite email. They've checked their junk folders and we've double checked the email. Anyone else having this issue?

  • Newbie
  • My family is not getting the invite email. They've checked their junk folders and we've double checked the email. Anyone else having this issue? 
  • Alfredo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • Family Invite Email
  • 396 Views
  • 1 replies
  • 0 likes

Plan spotify familiar

Mi correo es olvide verificar mi cuenta porque no entre a mi correo por problemas personales, quiero volver a entrar pero no me permite. Ayuda

  • Newbie
  • Mi correo es <removed sensitive info>  olvide verificar mi cuenta porque no entre a mi correo por problemas personales, quiero volver a entrar pero no me permite. Ayuda
  • 293 Views
  • 0 replies
  • 0 likes
  • Other
  • 293 Views
  • 0 replies
  • 0 likes

Nao consigo entrar no plano premium familiar

O que eu devo fazer? Eu nao vi um email necessario para confirmar o meu endereco e me tiraram do plano familiar... como faco para entrar de novo?

  • Newbie
  • O que eu devo fazer? Eu nao vi um email necessario para confirmar o meu endereco e me tiraram do plano familiar... como faco para entrar de novo?
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Parami iade edin 7 tl gitti iade gelmedi 2 kere odedi gozukuyor nasi is bu

Yardim 2 kere para odedim 1. Iptal ettim ama param gitti nasi is bu ya pisman etmeyin iade edin tum parami 7 tlem gitti

  • Casual Listener
  • Yardim 2 kere para odedim 1. Iptal ettim ama param gitti nasi is bu ya pisman etmeyin iade edin tum parami 7 tlem gitti
  • Ersin1
  • Newbie
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

No confirme el correo para el plan familiar

Hace un tiempo comence a usar el Plan Familiar, pero olvide confimar mi correo y ahora no puedo entrar de nuevo al plan , ¿Que puedo hacer? Gracias por la ayuda.

  • Newbie
  • Hace un tiempo comence a usar el Plan Familiar, pero olvide confimar mi correo y ahora no puedo entrar de nuevo al plan , ¿Que puedo hacer? Gracias por la ayuda. 
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

impossibile aderire al piano famiglia

ciao, pago da molto tempo, oltre un anno, il piano famiglia ma ho scoperto ora che sia mia moglie che mio figlio non hanno mai utilizzato spotify family. Oggi ho provato ad attivare mia moglie ma il sistema respinge inesorabilmente i miei tentativi s...

  • Casual Listener
  • ciao,   pago da molto tempo, oltre un anno, il piano famiglia ma ho scoperto ora che sia mia moglie che mio figlio non hanno mai utilizzato spotify family.  Oggi ho provato ad a...
  • fm12
  • Casual Listener
  • 945 Views
  • 2 replies
  • 1 likes
  • 945 Views
  • 2 replies
  • 1 likes

Solved!! How many offline devices with spotify family

I know that with spotify premium you can have offline music on three devices.But what's the case with spotify family.Is each family member allowed to have offline music on three devices or is this less tahn three?

  • Casual Listener
  • I know that with spotify premium you can have offline music on three devices. But what's the case with spotify family. Is each family member allowed to have offline music on three devices or is t...
  • LeoRager
  • Community Legend
  • 809 Views
  • 1 replies
  • 0 likes
  • devices
  • 809 Views
  • 1 replies
  • 0 likes

Solved!! Family Account Double Payment in 5 days

Today (2/2) i started a family account and made the payment. But when i look at my account info, it says the account will be renewed four days later (6/2) and of course a new payment will be made. I have no clue about this situation. What should i do...

  • Newbie
  • Today (2/2) i started a family account and made the payment. But when i look at my account info, it says the account will be renewed four days later (6/2) and of course a new payment will be made. I...
  • LeoRager
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • Account
    double
    Payment
  • 569 Views
  • 1 replies
  • 0 likes

Keeping playlist in family plan

I want to switch to Premium for Family, but my husband and I both have our music on one account right now. If I switch would one of us have to build our playlist from scratch or could we both keep all our current playlists?

  • Newbie
  • I want to switch to Premium for Family, but my husband and I both have our music on one account right now. If I switch would one of us have to build our playlist from scratch or could we both keep a...
  • LeoRager
  • Community Legend
  • 969 Views
  • 1 replies
  • 0 likes
  • 969 Views
  • 1 replies
  • 0 likes

Mon compte à été débité mais aucun n'abonnement de spotify premium ne s'affiche !

Bonjour je viens de payer l'abonnement premium étidiant et je ne suis pourtant pas passé Premium et on m'a quand même débité 4,99 euros ! Comment faire ? Je viens de me faire voler, c'est lamentable.

  • Newbie
  • Bonjour je viens de payer l'abonnement premium étidiant et je ne suis pourtant pas passé Premium et on m'a quand même débité 4,99 euros ! Comment faire ? Je viens de me faire voler, c'est lamentable.
  • grenadineu
  • Newbie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Blijven afspeellijsten behouden als ik van Premium naar Family ga?

Hallo, Ik heb spotify premium via KPN. Ik wil graag Spotify Family. als ik mijn abonnement via KPN stop, blijven mijn afspeellijsten dan behouden? en zo ja? Welke stappen moet ik precies ondernemen?

  • Newbie
  • Hallo,    Ik heb spotify premium via KPN. Ik wil graag Spotify Family. als ik mijn abonnement via KPN stop, blijven mijn afspeellijsten dan behouden?  en zo ja? Welke stappen moet i...
  • 515 Views
  • 0 replies
  • 0 likes
  • 515 Views
  • 0 replies
  • 0 likes

Loskoppelen van Family account

Hallo, Ik wil graag mijn account loskoppelen van een Family groep. Ik heb geen contact meer met de beheerder van de Family groep. Kunnen jullie me daar bij helpen?

  • Newbie
  • Hallo,    Ik wil graag mijn account loskoppelen van een Family groep. Ik heb geen contact meer met de beheerder van de Family groep. Kunnen jullie me daar bij helpen?  
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Family subscription - help

My dad has set up a family account on Spotify and he is sending me invites to join but I am receiving none of the emails! I thought the issue was that I had a premium account, so I cancelled that last month and I am now on a free plan, but still I ca...

  • Newbie
  • My dad has set up a family account on Spotify and he is sending me invites to join but I am receiving none of the emails! I thought the issue was that I had a premium account, so I cancelled that l...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

New family member is logged in another family member's account

Hi, I am an admin of a Premium Family. At start it was 3 members. Now when I invited a new member(my husband), after submitting the invitation he is getting logged into my daughter's account. Family subsctiprion does not recognize him as active membe...

  • Newbie
  • Hi, I am an admin of a Premium Family. At start it was 3 members. Now when I invited a new member(my husband), after submitting the invitation he is getting logged into my daughter's account. Family...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Superuser Contribution Adding a family member

Every time i go to my Premium for Family tab it takes me directly to the subscription tab....how else can I add a family member? Thx

  • Newbie
  • Every time i go to my Premium for Family tab it takes me directly to the subscription tab....how else can I add a family member?   Thx  
  • SergioDavid
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Spotify stoping my family subscription?

I’ve been a Spotify premium user for over 5 years now, I never had any problems. but for some reason Spotify decided to stop my family subscription. I have already paid for this month but my subscription is already gone. What can i do??

  • Casual Listener
  • I’ve been a Spotify  premium user for over 5 years now, I never had any problems. but for some  reason Spotify  decided to  stop my family subscription.  I have a...
  • SergioDavid
  • Roadie
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello, i have suscribed to a Premium FAmily PLan months ago but my husband can't suscribe.

When i send my husband the invitation and he tries to suscribe, it appears to him an error message wich says he has the wrong adress. The problem is that when i registered i didn't put any adress or cannot see it in my suscriptioninformation availabl...

  • Newbie
  • When i send my husband the invitation and he tries to suscribe, it appears to him an error message wich says he has the wrong adress. The problem is that when i registered i didn't put any adress or ...
  • SergioDavid
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family spotify having problems

I entered my family's spotify premium for one month, but the verification email was sent to **bleep** and i didn't verify my account, so i was kicked out of the plan.Now I am not being able to verify my account and enter the family plan. What can i d...

  • Newbie
  • I entered my family's spotify premium for one month, but the verification email was sent to **bleep** and i didn't verify my account, so i was kicked out of the plan.Now I am not being a...
  • SergioDavid
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

number of devices allowed per family member on premium family plan

I currently have a premium plan where I have three devices on my account. I'm considering upgrading to a family plan so my family can use Spotify. How many devices are allowed per family member under the premium family plan?

  • Newbie
  • I currently have a premium plan where I have three devices on my account.  I'm considering upgrading to a family plan so my family can use Spotify.  How many devices are allowed per family...
  • AtlantaG
  • Music Fan
  • 579 Views
  • 2 replies
  • 0 likes
  • number of devices allowed
  • 579 Views
  • 2 replies
  • 0 likes