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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167522 Views
  • 32 replies
  • 9 likes
  • 167522 Views
  • 32 replies
  • 9 likes

Switching from student to family

Hi, I currently have a student spotify account, but recently joined a family package one. I'd like to cancel my student account and just have the family one, but I can't find out how to do it. Looking through my account it says I have both. Any help ...

  • Newbie
  • Hi,   I currently have a student spotify account, but recently joined a family package one. I'd like to cancel my student account and just have the family one, but I can't find out how to do i...
  • LeoRager
  • Community Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Ga bisa join premium for family

"Saya bergabung dengan undangan dari seseorang, namun saat saya memasukkan data dengan benar, masih saja ada pemberitahuan "3-ups ada yang salah coba lagi" apakah ada usulan bgmn cara bergabung secepatnya? Thanks"

  • Newbie
  •   "Saya bergabung dengan undangan dari seseorang, namun saat saya memasukkan data dengan benar, masih saja ada pemberitahuan "3-ups ada yang salah coba lagi" apakah ada usulan bgmn cara bergabu...
  • LeoRager
  • Community Legend
  • 6747 Views
  • 2 replies
  • 0 likes
  • 6747 Views
  • 2 replies
  • 0 likes

Familiy Account Problem Anmeldung nicht moeglich

Hallo,ich habe einen Familien Account. Ich schicke meiner Schwester schon 100 Einladungen, die sie auch bekommt, aber wenn sie diese bestaetigt wird sie auf Spotify weitergeleitet und kann nirgends den Code eingeben und ist immer noch als Free User d...

  • Newbie
  • Hallo, ich habe einen Familien Account. Ich schicke meiner Schwester schon 100 Einladungen, die sie auch bekommt, aber wenn sie diese bestaetigt wird sie auf Spotify weitergeleitet und kann nirgends...
  • LeoRager
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Family

Can every family member online at the same time to listen music?

  • Newbie
  • Can every family member online at the same time to listen music?
  • Rhoddan
  • Newbie
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Solved!! Family Abo Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

Hallo, ich kann mein Family Abo nicht mehr verwalten. Jedes mal wenn ich dies probiere kommt die Fehlermeldung: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal. Habe es schon mit einem anderen Browser probiert bzw. schon einmal den Cach...

  • Casual Listener
  • Hallo,   ich kann mein Family Abo nicht mehr verwalten. Jedes mal wenn ich dies probiere kommt die Fehlermeldung: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal. Habe es s...
  • malteW
  • Casual Listener
  • 15854 Views
  • 25 replies
  • 3 likes
  • 15854 Views
  • 25 replies
  • 3 likes

Family Premium isn't displaying and won't connect?

My dad has set up a family account and has invited my sister and I. When I click on the link it won't go through, and my dad went back to his account to sort it out and it told him he hadn't signed up for family premium (or any premium in general)? H...

  • Newbie
  • My dad has set up a family account and has invited my sister and I. When I click on the link it won't go through, and my dad went back to his account to sort it out and it told him he hadn't signed u...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Combining with Hulu

Spotify says I can bundle my hulu too, and I tried. It made me create 3 new spotify accounts and I lost all my playlists because I could not remember my password and spotify never send any emails to reset it. On top of that there are 3 $6 charges on ...

  • Newbie
  • Spotify says I can bundle my hulu too, and I tried. It made me create 3 new spotify accounts and I lost all my playlists because I could not remember my password and spotify never send any emails to ...
  • 335 Views
  • 0 replies
  • 0 likes
  • Hulu
  • 335 Views
  • 0 replies
  • 0 likes

i cant join my family spotify

my brother sends me the invitation to my email, and when i tried to fill them it always tells me that there's an error when my other family members can join them, i think its because before this i joined my friends family, please tell me what to do, ...

  • Newbie
  • my brother sends me the invitation to my email, and when i tried to fill them it always tells me that there's an error when my other family members can join them, i think its because before this i j...
  • jadaziat
  • Newbie
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

No puedo pagar la suscripcion del plan familia

No puedo pagar la suscripcion del plan familia, no acepta ninguna tarjeta de debito ya intente con 5 tarjetas diferentes y paypal y dice que"uups algo ah salido mal" hasta creamos una cuenta nueva y continua diciendo lo mismo.

  • Casual Listener
  • No puedo pagar la suscripcion del plan familia, no acepta ninguna tarjeta de debito ya intente con 5 tarjetas diferentes y paypal y dice que"uups algo ah salido mal" hasta creamos una cuenta nueva y ...
  • pno83
  • Newbie
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Solved!! switch from annual plan to family plan

I recently switched from the monthly $9.99 plan to the annual $99 plan. For Christmas my family decided we all wanted to save some money and move to the family plan. Is this possibly? Or do I have to wait until my 1 year is over in Dec 2018?? Could I...

  • Newbie
  • I recently switched from the monthly $9.99 plan to the annual $99 plan. For Christmas my family decided we all wanted to save some money and move to the family plan. Is this possibly? Or do I have t...
  • osornios
  • Spotify Star
  • 2017 Views
  • 2 replies
  • 0 likes
  • 2017 Views
  • 2 replies
  • 0 likes

Premium Family invite email not coming through

My brother has sent an email invitation to his premium family account and I'm not getting the email.... can anyone help me out please

  • Newbie
  • My brother has sent an email invitation to his premium family account and I'm not getting the email.... can anyone help me out please 
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Superuser Contribution joining to premium for family

I want to add someone to spotify premium for family and he is not able to accept the invitation due to "some" problems. Can you please advise me?

  • Newbie
  • I want to add someone to spotify premium for family and he is not able to accept the invitation due to "some" problems. Can you please advise me?  
  • mmaicu
  • Casual Listener
  • 480 Views
  • 5 replies
  • 0 likes
  • 480 Views
  • 5 replies
  • 0 likes

Family Premium Einladung funktioniert nicht

Meine Tochter hat Family premium und mich eingeladen. Das hat 2 Monate funktioniert. Mein Konto wurde dann automatisch auf "free" reduziert.Jetzt hat sie mich wieder eingeladen. Dieses Mal funktioniert es aber nicht. Auch die anderen Familienmitglied...

  • Casual Listener
  • Meine Tochter hat Family premium und mich eingeladen. Das hat 2 Monate funktioniert. Mein Konto wurde dann automatisch auf "free" reduziert. Jetzt hat sie mich wieder eingeladen. Dieses Mal f...
  • reini82
  • Casual Listener
  • 851 Views
  • 3 replies
  • 2 likes
  • 851 Views
  • 3 replies
  • 2 likes

Quebec excluded from discounts

Why can't Spotify remove automatic renewals for Quebec residents after a discount or a trial ends?

  • Newbie
  • Why can't Spotify remove automatic renewals for Quebec residents after a discount or a trial ends? 
  • user-removed
  • Not applicable
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

ÖDEME YAPAMIYORUM

2 aydan fazla bir süredir öğrenci indirimli spotify premium almayı deniyorum ama ya "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan." hatasını al...

  • Visitor
  • 2 aydan fazla bir süredir öğrenci indirimli spotify premium almayı deniyorum ama ya "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar den...
  • buraksbtz
  • Casual Listener
  • 1514 Views
  • 2 replies
  • 4 likes
  • 1514 Views
  • 2 replies
  • 4 likes

SOMETHING IS wrong

I have spotify premium but i cancelled, now i try to pay but the page said that something is wrong, what can i do???

  • Visitor
  • I have spotify premium but i cancelled, now i try to pay but the page said that something is wrong, what can i do???
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Not receiving emails from spotify

I am trying to join the Family Premium plan from my Partner but the email won’t come through.. even in my “spam” folder. I have also tried to cancel my free subscription account as someone mentioned this is sometimes the cause, but the email to varif...

  • Newbie
  • I am trying to join the Family Premium plan from my Partner but the email won’t come through.. even in my “spam” folder. I have also tried to cancel my free subscription account as someone m...
  • Luke
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Premium family can’t accept the invite from my mom

Hello! I can’t accept my invite from my mom with Spotify family. Do i have to have another account with premium to join her Spotify?

  • Newbie
  • Hello! I can’t accept my invite from my mom with Spotify family. Do i have to have another account with premium to join her Spotify? 
  • Luke
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Not able to enter Family Members

Hi All! Happy Holidays!We just upgraded to Family but I am not able to actually enter any family members. My screen is just blank. Can anyone help?

  • Newbie
  • Hi All! Happy Holidays! We just upgraded to Family but I am not able to actually enter any family members. My screen is just blank. Can anyone help? 
  • Luke
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Premium Family - My wife cannot download music

Hello mates. I got Spotify Premium family and use this with my wife together. We both have iPhones, I am the admin. I also use spotify on my iPad and Macbook, but do not use them for downloading music for offline use. My iPhone: Everything works fine...

  • Newbie
  • Hello mates.   I got Spotify Premium family and use this with my wife together. We both have iPhones, I am the admin. I also use spotify on my iPad and Macbook, but do not use them for d...
  • 681 Views
  • 0 replies
  • 0 likes
  • Downloadlimit
    Premium Familiar
    Premium family
  • 681 Views
  • 0 replies
  • 0 likes