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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167521 Views
  • 32 replies
  • 9 likes
  • 167521 Views
  • 32 replies
  • 9 likes

Problems with Paypal payment

Hello community, from then to now I changed my bankaccount and also did this in paypal. Now i have the problem that I can not use paypal anymore to pay the premium contribution. A member from the paypal service told me that spotify now has to delete ...

  • Newbie
  • Hello community,   from then to now I changed my bankaccount and also did this in paypal. Now i have the problem that I can not use paypal anymore to pay the premium contribution. A member fro...
  • 378 Views
  • 0 replies
  • 0 likes
  • paypal
    Spotify
    Student
  • 378 Views
  • 0 replies
  • 0 likes

"something went wrong, try later again!

Can´t add a new family member to our family account (still have room for new member). When sending an invitation - signing in as new spotify account - adding names, addresses - confirm we´re in a same houshold.... "something went wrong, try later aga...

  • Casual Listener
  • Can´t add a new family member to our family account (still have room for new member). When sending an invitation - signing in as new spotify account - adding names, addresses - confirm we´re in a s...
  • Luke
  • Spotify Star
  • 1346 Views
  • 6 replies
  • 0 likes
  • 1346 Views
  • 6 replies
  • 0 likes

I can't add my aunt to my family account

I can not add my aunt to my family account. She lives at home with me, but we can not do the up grade even after making a new account for her. What should I do?

  • Newbie
  • I can not add my aunt to my family account. She lives at home with me, but we can not do the up grade even after making a new account for her. What should I do?
  • Maxim
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Growing up and leaving home

I go to college next year. I'm not at home. But I'm still family. Do I get kicked off of this plan?

  • Newbie
  • I go to college next year. I'm not at home. But I'm still family. Do I get kicked off of this plan?
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Student
  • 259 Views
  • 1 replies
  • 0 likes

Premium for family

I’ve just paid for family Spotify, my husband was able to log in and start using (he already had a free account) but my daughter isn’t able to log in or sign up. When she clicks on accept invite, it asked for her log in details but she doesn’t have a...

  • Newbie
  • I’ve just paid for family Spotify, my husband was able to log in and start using (he already had a free account) but my daughter isn’t able to log in or sign up. When she clicks on accept invite, i...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Lost all playlist?

I spent the last 2 years making the playlisr I wanted and now its all gone. I received the invitarion to join my family premium and it has all disapeared. Joining the family should take with you your playlist not delete all, right?? Also, I see two p...

  • Newbie
  • I spent the last 2 years making the playlisr I wanted and now its all gone. I received the invitarion to join my family premium and  it has all disapeared. Joining the family should take with y...
  • Maxim
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • lost
    Playlists
  • 480 Views
  • 1 replies
  • 0 likes

Please make it to where we talk to a physical person

I love Spotify but you cannot take my money and not provide me with a service. I am paying but my music keeps getting interrupted with buy Premium. I have Premium. Please help. I got a new phone too and my account and music did not transfer. Please h...

  • Newbie
  • I love Spotify but you cannot take my money and not provide me with a service. I am paying but my music keeps getting interrupted with buy Premium. I have Premium. Please help. I got a new phone too ...
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 1 replies
  • 1 likes
  • 343 Views
  • 1 replies
  • 1 likes

Family-Abo funktioniert bei mir nicht

Liebe alle, Mein Family-Abo funktioniert aus irgend einem Grund (obwohl ich mich einloggen kann) bei mir nicht, bei meinen zwei Mitbewohnenden allerdings schon. Kann mir jemand erklaren, warum? LG, Fabian

  • Casual Listener
  • Liebe alle,   Mein Family-Abo funktioniert aus irgend einem Grund (obwohl ich mich einloggen kann) bei mir nicht, bei meinen zwei Mitbewohnenden allerdings schon. Kann mir jemand erklaren, w...
  • Luke
  • Spotify Star
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

what if my parents are divorced and my brother want to use spotify

hallo mijn ouders zijn gescheiden en nu is de vraag of ik met het spotify adres dat ik op mijn huis heb ik mijn broertje ook mee kan laten luisteren als die bij mn moeder woont?

  • Newbie
  • hallo mijn ouders zijn gescheiden en nu is de vraag of ik met het spotify adres dat ik op mijn huis heb ik mijn broertje ook mee kan laten luisteren als die bij mn moeder woont?
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Gio Navarro

Buenas noches, mi pregunta es porque se me esta haciendo un cobro doble al mes!?

  • Newbie
  • Buenas noches, mi pregunta es porque se me esta haciendo un cobro doble al mes!?
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Premium for family adding members

Hi all A colleague of mine just upgraded to premium for family.The owner of the account invited the kids to add to the family account.But when I was looking with them its didn't work.They got the mail and the button to accept the invite but when I do...

  • Casual Listener
  • Hi all   A colleague of mine just upgraded to premium for family. The owner of the account invited the kids to add to the family account. But when I was looking with them its didn't work. T...
  • 435 Views
  • 0 replies
  • 0 likes
  • Premium
    PREMIUM INTRODUCTION OFFER
  • 435 Views
  • 0 replies
  • 0 likes

Spotify premium for 9 pesos for 3 months charged with 129 pesos

It says that I can get a premium for 3 months for only 9 pesos and when I start getting it I received a text from globe which I used to bought it and says 129 pesos was charged plus VAT, is this a scam? 9 pesos to 129 pesos? I did get the 3 month pre...

  • Casual Listener
  • It says that I can get a premium for 3 months for only 9 pesos and when I start getting it I received a text from globe which I used to bought it and says 129 pesos was charged plus VAT, is this a sc...
  • Edupacs
  • Casual Listener
  • 58500 Views
  • 5 replies
  • 4 likes
  • 58500 Views
  • 5 replies
  • 4 likes

Family abonnement Lo

Wij willen graag het family abonnement maar kan deze niet afsluiten omdat het bij jullie nog op premium van KPN staat. Bij kpn is het al opgezegd en staat Spotify bij niet meer in het kpn abonnement. Hoe nu verder?

  • Newbie
  • Wij willen graag het family abonnement maar kan deze niet afsluiten omdat het bij jullie nog op premium van KPN staat.  Bij kpn is het al opgezegd en staat Spotify bij niet meer in het kpn a...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Family premuim isn't working

Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, or what to do, to get it working.

  • Newbie
  • Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, o...
  • Bittencourt
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Solved!! Plano familiar

Estou com problema na minha conta pois me tiraram do premium familiar por falta de verificacao de endereco. Como proceder? Somos colegas de quarto, talvez por ter me mudado recentemente de Goias pro RS tenha acontecido algum problema.

  • Newbie
  • Estou com problema na minha conta pois me tiraram do premium familiar por falta de verificacao de endereco. Como proceder?  Somos colegas de quarto, talvez por ter me mudado recentemente d...
  • Bittencourt
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Plano Premium Familiar

I wanted to make this plan but I have a question, I live in one neighborhood and my mother in another but it's in the same city, can I add her?

  • Newbie
  • I wanted to make this plan but I have a question, I live in one neighborhood and my mother in another but it's in the same city, can I add her?
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Falha no pagamento

Ola nao consigo efetuar o pagamento ja entrei em contanto com o banco assino desde fevereiro com o mesmo cartao e simplismente da falha no pagamento tentei usar outro cartao e mesmo assim nao funciona

  • Newbie
  • Ola nao consigo efetuar o pagamento ja entrei em contanto com o banco assino desde fevereiro com o mesmo cartao e simplismente da falha no pagamento tentei usar outro cartao e mesmo assim nao funciona
  • Bittencourt
  • Spotify Star
  • 809 Views
  • 1 replies
  • 0 likes
  • 809 Views
  • 1 replies
  • 0 likes

Family invitation ERROR!!!

My wife and my sister, both living same adress, suddently were kicked out from Spotify Premium Family for what I was paying.In the Family accounts i found a strange User (IT IT) which I cancelled.Now i always get errors when I send invitations.People...

  • Newbie
  • My wife and my sister, both living same adress, suddently were kicked out from Spotify Premium Family for what I was paying. In the Family accounts i found a strange User (IT IT) which I cancelled....
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes