Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have Spotify for Family and my wife and I each have our own Spotify accounts under this family account. We have the Spotify app installed on our two iPhones and are trying to use Spotify Connect to control a single Amazon Echo Dot in our house (not...
Hey there everyone! Hope someone can help...So, my dad recently created a family plan and successfully added me and some other members. Alright, that's what you'd expect from your dad. Things is, after some time (say a week and a half maybe), I sudde...
I’m unable to send invitations to my wife’s account. I’ve tried a good few times and it says it’s sent but nothing in her inbox (or in the junk mail) The account is valid as well as the email address. Any ideas...? /Mathias
I have openned a family account and invited members of my family. When they accept the invitation they get an error message after entering the address. Maybe I made a typing mistake when entering the address on the master account. Where can I see wha...
There was an email asked me to verified the address but i wasnt able to do in 7 days (travels) so when i get back after that there was another email said that i'm on spotify free version, but in the mail they said i still can verify my account (To jo...
Hi have the family plan. I have invited the members I wanted to share it with. My question is how does this work on their end? I thought that they could listen without interrupting my music. Every time one of them logs in Spotify just changes the dev...
I try to ADD a family member but iT doesnt work
i have originally signed up for a one year down payment premium (individual)on the same day i decided i want to do a family premium instead and so i clicked subscribe to it, thinkig spotify will help me transition to the new plan.yet my credit card i...
I thought that i was the one responsible for our family premium account, but when i access my account it keeps repeating to contact the responsible person. So nobody in my family knows who is the responsible one. How can we find out?
My boyfriend and I merged our accounts to a Familyaccount now that we live togheter, but I had thought the logical thing to do was to both be able to log in in the app on the same computer now, without having to logout between each. Isn't that possib...
My husband has just got the family premium package and invited me to join. I've been given an invitation code, but when I go to put my email in I'm being told it already in use. I must have registered years ago but never activated it (certainly have ...
I was just kicked out of my Spotify family plan and need help getting back in
As I try to change my country from Spain to the US since I am living here now, I tried changing my card information but it says my debit card from US bank is from a "non-Spotify country". Does anyone know what I can do?
Hello All. I had my two brothers ussing spotify premium with my family plan, suddenly they lost they suscription and was deleted from my account panel. Now when I try to add them again with the email invitation they have a error message that somethin...
If I got invited to join a Family Premium, and I accepted, will I need to cancel my own Premium or will it cancel automatically when I join?
Hi, I had Spotify Premium for a number of years, but recently canceled the subscription so that I could join the Premium Family Account that my brother created. We live in the same household, but he is handling the payment and management of the subsc...
Sudah dapat pin yang dikirim melalui sms dengan kartu indosat tapi selalu setelahnya ada tulisan saldo anda tidak cukup padahal pulsa saya 54000, seharusnya bisa karena premium 3 bulan hanya 49990
Have a spotify individual account, upgraded to family, sent out the invitation, family member accepted invitation, logged into their (free) account, clicked "redeem", input the received invitation code and received this message: Unfortunately this Pr...
I subscribed to Spotify Premium Family and invited my wife. She said that it worked OK intially, but now she is getting adds (after a day or two). Why did I pay for Premium Family if it is not going to work consistently? Is there no real support for ...