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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167043 Views
  • 32 replies
  • 9 likes
  • 167043 Views
  • 32 replies
  • 9 likes

Ogrenci indirimi kabulu

Uzun zamandir ogrenci indiriminden yararlanarak Premium’a gecmeye calisiyorum. Bilgilerim kabul edildikten sonra gelen Satin Almayi Tamamla mail’ine eklenen link’e tikladigimda herhangi bir sayfa acilmiyor. Gecmisi temizleyip incognito modunda ayni a...

  • Casual Listener
  • Uzun zamandir ogrenci indiriminden yararlanarak Premium’a gecmeye calisiyorum. Bilgilerim kabul edildikten sonra gelen Satin Almayi Tamamla mail’ine eklenen link’e tikladigimda herhangi bir sayfa aci...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

Arkadaşlar öğrenci indirimi kabul edildiği söyleniyor. Para çekildi ama hala oturum free yazıyor. Bilginiz var mı? Bu nasıl iş ya? Güvenilirdir diye düşünürken üzdü bu durum

  • Newbie
  • Arkadaşlar öğrenci indirimi kabul edildiği söyleniyor. Para çekildi ama hala oturum free yazıyor. Bilginiz var mı?  Bu nasıl iş ya? Güvenilirdir diye düşünürken üzdü bu durum 😢
  • lynssmn
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Family player cannot join: 600 - Oups ! Une erreur s'est produite. Reessayez plus tard.

Hello, Yesterday, I changed my subscription from Premium to Family. I invited two family members - neither of them is able to log in. They get the error: 600 - Oups ! Une erreur s'est produite. Reessayez plus tard. This has been going on since yester...

  • Newbie
  • Hello,   Yesterday, I changed my subscription from Premium to Family. I invited two family members - neither of them is able to log in. They get the error:  600 - Oups ! Une e...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Premium family

I have been a premium member for 2 years and I recently upgraded to premium family and have sent invitation to a family member that I share my premium plan with on her device when I not using it so now we can both listen And invite email take her to ...

  • Casual Listener
  • I have been a  premium member for 2 years and I  recently upgraded to premium family and have sent invitation to a family member that I share my premium plan with on her device when I not u...
  • LeoRager
  • Community Legend
  • 333 Views
  • 4 replies
  • 0 likes
  • 333 Views
  • 4 replies
  • 0 likes

Can’t access all Spotify family accounts

Hello, my brother has a Spotify family shared account and I am one of the users on the account. I recently got a new phone and had to download the Spotify app again. I typed in his email and password (as it’s his credentials linked to the account) bu...

  • Newbie
  • Hello, my brother has a Spotify family shared account and I am one of the users on the account. I recently got a new phone and had to download the Spotify app again. I typed in his email and p...
  • LeoRager
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Family Account/ changing country

Hi! I wanted to setup Family Premium, but everytime I add my wife she gets Error: 600.I realised that my account is still in UK, whereas hers is in HK.Both are premium members.I thus wanted to change my account also to HK, so I change my subscription...

  • Newbie
  • Hi!   I wanted to setup Family Premium, but everytime I add my wife she gets Error: 600. I realised that my account is still in UK, whereas hers is in HK. Both are premium members. I thus w...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Phone Number

Is there any phone number I can call for help?

  • Visitor
  • Is there any phone number I can call for help?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Spotify for Family

I’ve currently got Spotify premium via Vodafone but I want to change to family so my children can have their own accounts. Can you advise me how to do this as it wound let me upgrade via Spotify.

  • Newbie
  • I’ve currently got Spotify premium via Vodafone but I want to change to family so my children can have their own accounts. Can you advise me how to do this as it wound let me upgrade via Spotify.  
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

One of my family member removed from family without any permission and can not come back

One of my family member removed from family without any permission. I sent her an invite but when she accapting the invite app transferring her to web site for filling an address form. After filled the form it says ''3 - Oops something went wrong, pl...

  • Newbie
  • One of my family member removed from family without any permission. I sent her an invite but when she accapting the invite app transferring her to web site for filling an address form. After filled t...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Family member invitation screen is blank

I have just upgraded from Premium to Premium Family. Next step is to invite family members. But when I click on the Premium for Family button on my account page I just get a blank screen with a white banner on top. What is wrong?

  • Casual Listener
  • I have just upgraded from Premium to Premium Family. Next step is to invite family members. But when I click on the Premium for Family button on my account page I just get a blank screen with a w...
  • alanpbrady
  • Casual Listener
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

No puede acceder mi familia

Ya me cobraron el mes de la familia, pero mi perfil sigue diciendo que soy "spotify free". Ahora el problema no es solo eso, ya que si me permite hacer uso de las funciones Premium. Pero mi familia no puede ingresar. Necesito ayuda

  • Newbie
  • Ya me cobraron el mes de la familia, pero mi perfil sigue diciendo que soy "spotify free".  Ahora el problema no es solo eso, ya que si me permite hacer uso de las funciones Premium. Pero mi fa...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Spotify family

Why can't I see the invitation sent to me on My email from another family member? What's wrong? I have Spotify free and want to update to Spotify premium family!

  • Newbie
  • Why can't I see the invitation sent to me on My email from another family member? What's wrong? I have Spotify free and want to update to Spotify premium family!
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Spotify Family verify address

Hello,We used spotify family for 2 week but then my account removed from spotify family, now when I try to enter spotify family, server responds with error message.

  • Newbie
  • Hello, We used spotify family for 2 week but then my account removed from spotify family, now when I try to enter spotify family, server responds with error message. 
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Adding a family member

I'm trying to send an invite and it keeps telling me to put the email in matching format. I'm putting in a regular email address.Email the answer to me at Sheltonmarchman@gmail.com Thanks

  • Newbie
  • I'm trying to send an invite and it keeps telling me to put the email in matching format. I'm putting in a regular email address. Email the answer to me at Sheltonmarchman@gmail.com  Thanks
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

My family cannot access my Spotify Premium account.

When they click the link a page with MY user info comes up. They've tried their own accounts and using the REDEEM function however this doesn't work. Is it just me? Or is the admin function of Spotify difficult to navigate? Why can't I access profile...

  • Newbie
  • When they click the link a page with MY user info comes up. They've tried their own accounts and using the REDEEM function however this doesn't work. Is it just me? Or is the admin function of Spotif...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Expulsado del plan familiar

Agregué a ni hermana al plan familiar ( ella vive en el mismo domicilio que todos los demás ). Utilizó por unos meses el plan y un día la expulsaron del plan familiar. Ella no cambio de domicilio.Por el momento estamos pagando un plan Premium aparte ...

  • Newbie
  • Agregué a ni hermana al plan familiar ( ella vive en el mismo domicilio que todos los demás ). Utilizó por unos meses el plan y un día la expulsaron del plan familiar. Ella no cambio de domicilio. P...
  • RisheurMordua
  • Newbie
  • 1639 Views
  • 3 replies
  • 2 likes
  • Plan Familiar Premium
  • 1639 Views
  • 3 replies
  • 2 likes

Family verification doesnt work!

Hello, With a new account re entered my family premerium account.After a while I got an email from spotify to verify my adress. Although I did it after 7 days I was kicked from my family. Did I miss something?

  • Newbie
  • Hello,  With a new account re entered my family premerium account.After a while I got an email from spotify to verify my adress. Although I did it after 7 days I was kicked from my family.&n...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Yearly Premium to Family Susbcription

Hello,as explain in the title of the topic:i've already pay for a yearly premium, so 99 € one time, but the premium family subscription is only monthly charge, isn'it? and what to expect in this particular case? Might we have to pay for the both year...

  • Newbie
  • Hello, as explain in the title of the topic: i've already pay for a yearly premium, so 99 € one time, but the premium family subscription is only monthly charge, isn'it?  and what to expect i...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family Spotify Premium

Hi. My daughter is having trouble joining the Family Premium Plan I set up. When she accepts the invitation and fills out the information needed, it always says that an error occurred. How do we fix this problem? Her Spotify account is not conncected...

  • Newbie
  • Hi.   My daughter is having trouble joining the Family Premium Plan I set up.  When she accepts the invitation and fills out the information needed, it always says that an error occurred....
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes