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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166104 Views
  • 32 replies
  • 9 likes
  • 166104 Views
  • 32 replies
  • 9 likes

Superuser Contribution Quiero cambiar de plan e incluir a mi familia

Hola!Tengo cuenta premium pero ahora quisiera migrar a plan familiar para incluir a mis sobrinos.Cómo le hago?

  • Newbie
  • Hola! Tengo cuenta premium pero ahora quisiera migrar a plan familiar para incluir a mis sobrinos. Cómo le hago?
  • MonicaM_Bogota
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium: Passcode for the invited users?

I've upgraded from Premium to Premium Family today. After i've send the invitations to my family, nobody got a code. If you press the button accept invitation, there appears just the email address but no code. Can someone tell me what to do? Thanks

  • Newbie
  • I've upgraded from Premium to Premium Family today. After i've send the invitations to my family, nobody got a code. If you press the button accept invitation, there appears just the email address b...
  • soccerfan1120
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Remove a credit card - Upgrade to Family plan

Hello, I need your help please! I was a Premium member of Spotify. I joined one of my Family member and we took the Premium for Family Plan.. I cannot remove my credit card and Spotify continue to charge our 2 credit cards each month since the last 3...

  • Newbie
  • Hello,  I need your help please! 🙂 I was a Premium member of Spotify. I joined one of my Family member and we took the Premium for Family Plan.. I cannot remove my credit card and Spotify c...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

3 - Oups ! Une erreur s'est produite. Réessayez plus tard. - since 2 weeks!

Every time I try and accept the invitation for Family get same error message (in french or english). been trying for two weeks now.Any ideas?

  • Newbie
  • Every time I try and accept the invitation for Family get same error message (in french or english).  been trying for two weeks now. Any ideas?
  • witoldt4
  • Newbie
  • 825 Views
  • 1 replies
  • 0 likes
  • 825 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi ödemesi için paramı çekti fakat premium vermedi

Öğrenci indirimi için 6.99TL değerinde ücret çekildi fakat premium yükseltmesi hala hesabıma gelmedi gerekenin yapılmasını istiyorum.

  • Casual Listener
  • Öğrenci indirimi için 6.99TL değerinde ücret çekildi fakat premium yükseltmesi hala hesabıma gelmedi gerekenin yapılmasını istiyorum.
  • keremino303
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Redeeming Spotify premium

Hi,I am currently abroad as I work overseas quite a lot. I am currently on Spotify premium and I have just agreed to be a part of my fiance's family subscription. I live with him normally however I am currenty staying abroad. How can I redeem my Spot...

  • Newbie
  • Hi, I am currently abroad as I work overseas quite a lot. I am currently on Spotify premium and I have just agreed to be a part of my fiance's family subscription. I live with him normally however I...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

LIVING AT THE SAME ADRESS BUT CAN'T USE FAMILY SUBSCRIPTION

Hello community, Me and my older brother both are living at the same adress also working at the same adress as well.. He bought Family subscription and sent me an invite to subscribe it.. But regrettably whatever I do, I could not sign up to family m...

  • Casual Listener
  • Hello community,   Me and my older brother both are living at the same adress also working at the same adress as well.. He bought Family subscription and sent me an invite to subscribe it.. B...
  • bazaryan
  • Casual Listener
  • 1370 Views
  • 3 replies
  • 3 likes
  • come on spotify you are bigger than this..
    ip adress
    not working
    Subscription
  • 1370 Views
  • 3 replies
  • 3 likes

Superuser Contribution Problemas con Plan Familiar Premium

Buenas,Intento añadir algunos miembros al plan familiar, indicandole exactamente la misma dirección que yo añadí. Esto me ha funcionado para algunos miembros pero para otros, cuando intentamos validar la subscripción, el sistema reporta un error y no...

  • Casual Listener
  • Buenas, Intento añadir algunos miembros al plan familiar, indicandole exactamente la misma dirección que yo añadí. Esto me ha funcionado para algunos miembros pero para otros, cuando intentamos...
  • user-removed
  • Not applicable
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Accept invitation

Hello, I received the mail to accept the family invitation but if I click on it I get a black screen and I can not accept anything now.What is the problem?

  • Newbie
  • Hello,    I received the mail to accept the family invitation but if I click on it I get a black screen and I can not accept anything now. What is the problem?  
  • Mcfish69
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Family adding members

I bought the premium family and followed the instructions to add members and the box that I should see "invite member" is a blank white box. I cancelled the subscription and then purchased it again. That did not solve it. I looked in my email to see ...

  • Newbie
  • I bought the premium family and followed the instructions to add members and the box that I should see "invite member" is a blank white box.  I cancelled the subscription and then purchased i...
  • MonicaM_Bogota
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant join family plan

My wife sent me an invite to the family plan but none of the codes work

  • Newbie
  • My wife sent me an invite to the family plan but none of the codes work
  • MonicaM_Bogota
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem verifying address

Dear Spotify My brother is having an issue logging into my spotify family account. It says that the address does not match the address I registered with. This is pretty odd as there can only be one address. I'm wondering is he typying in the details ...

  • Newbie
  • Dear Spotify    My brother is having an issue logging into my spotify family account. It says that the address does not match the address I registered with. This is pretty odd as there c...
  • MonicaM_Bogota
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 - Oops something went wrong, please try again.

My family has bought a family plan and sent an invitation to me. After I input my personal information for vertification, i dont know why it shows the message "3 - Oops something went wrong, please try again."? Does it mean my information is incorrec...

  • Newbie
  • My family has bought a family plan and sent an invitation to me. After I input my personal information for vertification, i dont know why it shows the message "3 - Oops something went wrong, p...
  • MonicaM_Bogota
  • Roadie
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution expulsados los miembros de mi familia

Hola a todos, con el pago del prremium de este mes.... se han quedado fuera los miembros de mi familia, y al vovlerlos a meter me dice que tienen que vivir donde yo vivo... genial... pero cuando los vuelvo a invitar y rellenan los datos .... pone que...

  • Newbie
  • Hola a todos, con el pago del prremium de este mes.... se han quedado fuera los miembros de mi familia, y al vovlerlos a meter me dice que tienen que vivir donde yo vivo... genial... pero cuando los ...
  • MonicaM_Bogota
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Spotify Premium famillal 14.99$

Bonsoir! Je suis un client de Rogers depuis 6 mois et j’avais Spotify Premium gratuit! Mais là ma période gratuite est finie...Rogers veux 19.99 pour 3 lignes et vous Spotify de Spotify voulez 14.99 pour 5 !!!on parle toujours de Spotify Premium.alor...

  • Newbie
  • Bonsoir!  Je suis un client de Rogers depuis 6 mois et j’avais Spotify Premium gratuit! Mais là ma période gratuite est finie... Rogers veux 19.99 pour 3 lignes et vous Spotify de Spotify voul...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify doesn't recognise particular family accounts, so i can't remove and replace members

i want to remove one member and add another on my family account, but since all 6 accounts are "active", and I can't do this operation. It's like russian roulette on my accounts . someone has the same problem and the solution? thanks

  • Newbie
  • i want to remove one member and add another on my family account, but since all 6 accounts are "active", and <null, undefined> I can't do this operation. It's like russian roulette on my a...
  • MonicaM_Bogota
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Pertinencia do erro por 3 meses sem solucao do spotfy

Estou a exatos 3 meses com problemas ao fazer meu irmao entrar na conta familiar premium. Envio o convite, preencho as informacoes como CEP e Rua e recebo a mesma mensagem: Ops, tivemos um problema. Essa é a 4ª vez que entro em contato de diversas ma...

  • Newbie
  • Estou a exatos 3 meses com problemas ao fazer meu irmao entrar na conta familiar premium. Envio o convite, preencho as informacoes como CEP e Rua e recebo a mesma mensagem: Ops, tivemos um problema. ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Country

I'm Italian but living in Ecuador me and my dad had to put Italy as country of his account as the credit card he's using is from Italy. I cannot join the family as I can't change the country of my account to anything a part from ec. Pls help

  • Newbie
  • I'm Italian but living in Ecuador me and my dad had to put Italy as country of his account as the credit card he's using is from Italy. I cannot join the family as I can't change the country of my a...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Erro ao tentar me credenciar como premium com minha família.

Ao receber o email da minha irmã para confirmação da inclusão no plano família, preencho o formulário e posteriormente aparece um erro:3 - tente de novo. isso já foram inúmeras tentativas. alguem me ajuda por favoooor

  • Newbie
  • Ao receber o email da minha irmã para confirmação da inclusão no plano família, preencho o formulário e posteriormente aparece um erro: 3 - tente de novo.   isso já foram inúmeras tentativas....
  • ClaudiaMarcon
  • Newbie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes