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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166919 Views
  • 32 replies
  • 9 likes
  • 166919 Views
  • 32 replies
  • 9 likes

Invitación llega con otro nombre

Hola, Acivé mi plan Familiar Premium y cuando le envió la invitación a un integrante de mi familia, recibe un mail donde dice que "Jean Gómez" una persona diferente a mí lo está invitando. Es muy curioso porque ha pasado durante varias ocasiones con ...

  • Visitor
  • Hola,    Acivé mi plan Familiar Premium y cuando le envió la invitación a un integrante de mi familia, recibe un mail donde dice que "Jean Gómez" una persona diferente a mí lo está invita...
  • 388 Views
  • 0 replies
  • 1 likes
  • 388 Views
  • 0 replies
  • 1 likes

Öğrenci indirimi ödeme sorunu

Üniversitem seçili olan üniversiteler arasında yoktu bende başka şekilde başvurup gönderilecek fotoğrafta bunuda yazdım ama param çekildi hiçbir şekilde Mail almadım premiumda işleme girmedi napmam gerek

  • Newbie
  • Üniversitem seçili olan üniversiteler arasında yoktu bende başka şekilde başvurup gönderilecek fotoğrafta bunuda yazdım ama param çekildi hiçbir şekilde Mail almadım premiumda işleme girmedi napmam g...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Error when inviting a family member

Hi there! I just sent an invitation to my wife via Premium Family. After accepting the invitation, she got an error message "600 _ Oups! An error took place. Please try again later." I tried multiple times during 2 days without success.Thanks in adva...

  • Newbie
  • Hi there! I just sent an invitation to my wife via Premium Family. After accepting the invitation, she got an error message "600 _ Oups! An error took place. Please try again later."  I tried m...
  • 159 Views
  • 0 replies
  • 1 likes
  • 159 Views
  • 0 replies
  • 1 likes

Ce code premium ne semble pas être valide

J'essaie depuis plusieurs semaines d'inviter mon fils et à chaque fois il a le message suivant qui s'affiche après Activez votre code : Malheureusement, ce code Premium ne semble pas être validé. Réessayez ou contactez le support client.Je ne sais pa...

  • Newbie
  • J'essaie depuis plusieurs semaines d'inviter mon fils et à chaque fois il a le message suivant qui s'affiche après Activez votre code : Malheureusement, ce code Premium ne semble pas être validé. Rée...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

3 oops something went wrong

After entering all informations into family plan i receive eroor 3 - oops something went wrong. I am entering all informations right

  • Casual Listener
  • After entering all informations into family plan i receive eroor 3 - oops something went wrong. I am entering all informations right
  • kasia1991
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Problemas con Plan Familiar Premium

ESTOU MUITO DECEPCIONADO. TENHO CONTA FAMILIAR PREMIUM, POIS MEU PAI PAGA PELO CARTÃO DE CREDITO, TODAS AS CONTAS ESTAO FUNCIONANDO PLENAMENTE MENOS A MINHA. FIZ A CONFIRMAÇÃO DO MEU CEP, ONDE MORO. ONDE TODOS MORAMOS E CONTINUO OUVINDO PROPAGANDAS I...

  • Newbie
  • ESTOU MUITO DECEPCIONADO. TENHO CONTA FAMILIAR PREMIUM, POIS MEU PAI PAGA PELO CARTÃO DE CREDITO, TODAS AS CONTAS ESTAO FUNCIONANDO PLENAMENTE MENOS A MINHA. FIZ A CONFIRMAÇÃO DO MEU CEP, ONDE MORO. ...
  • Vitoriah
  • Newbie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Una tantum

Hello everybody.In the italian version of Spotify you have the possibility to start a subscription called "una tantum", wich is latin ad means literally "pay just ONE time", not "once a year" or similar. The point is, that amount is exactly what you ...

  • Newbie
  • Hello everybody. In the italian version of Spotify you have the possibility to start a subscription called "una tantum", wich is latin ad means literally "pay just ONE time", not "once a year" or si...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Premium cost charged while member of Premium for Family

This week I have changed my Premium account to a Family account. My doughter was already a Premium member but I added her to my Family account. The system accepted this and now she is a Family member. Now however 2 days later, she is also charged for...

  • Newbie
  • This week I have changed my Premium account to a Family account. My doughter was already a Premium member but I added her to my Family account. The system accepted this and now she is a Family m...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Plan familiar

Ya me enviaron la invitación tres veces, No puedo entrar al plan familiar, me aparece esta leyenda:

  • Newbie
  • Ya me enviaron la invitación tres veces, No puedo entrar al plan familiar, me aparece esta leyenda: 
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Premium for Family Problem

I have a problem with my subscription -- Premium for Family. I've added my family to the subscription, but after around 2 months I realized that some of my family members were kicked out by the Spotify system, saying that Spotify can't confirm the ad...

  • Casual Listener
  • I have a problem with my subscription -- Premium for Family. I've added my family to the subscription, but after around 2 months I realized that some of my family members were kicked out by the S...
  • kareldwinugroho
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Ogrenci premium sorunu

Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak "dosya ekle" butonuna tiklamama ragmen hic bir sey olmadı. Ve odedigim parayla kal...

  • Newbie
  • Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak "dosya ekle" butonuna tiklamama...
  • 11171855281
  • Newbie
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

Öğrenci Premium ile ilgili problem

Öğrenci Premium satın aldım,para kesildi ve hala premium üyelik olmadı 

  • Newbie
  • Öğrenci Premium satın aldım,para kesildi ve hala premium üyelik olmadı 
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Premium to Family Premium

This month (say 10/20) I joined the family premium plan with the same account as my previous premium plan, but the billing date (10/18) of my premium plan is just 2 days before I join the family plan.Just like to know if I will still be charged for t...

  • Newbie
  • This month (say 10/20) I joined the family premium plan with the same account as my previous premium plan, but the billing date (10/18) of my premium plan is just 2 days before I join the family...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

En mi cuenta familiar no me aparece un familiar y tampo me deja agregar son 5 cuentas mas el administrador solo me aparecen 4 cuentas.

  • Casual Listener
  • En mi cuenta familiar no me aparece un familiar y tampo me deja agregar son 5   cuentas  mas el administrador solo me aparecen 4 cuentas.
  • robertho_hr18
  • Newbie
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Exclusive Videos

Hello,I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some VPN or it is immposible?

  • Casual Listener
  • Hello, I have a problem, I'm living in Poland and i have Premium famliy account, and I don't have opption to watch those videos, for example Selena Gomez "Wolves" and "Bad Lier". What i can do? some...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify family active not dispalyed

As you can see in the screenshot provided, I can see 1 active member (in red) , but the other I cant see, even when i click the link, it doesn't show their spotify photo or let me access any options further. I have restarted my chrome, accessed on ot...

  • Newbie
  • As you can see in the screenshot provided, I can see 1 active member (in red) , but the other I cant see, even when i click the link, it doesn't show their spotify photo or let me access any options ...
  • deano_nz
  • Regular
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Can't remove someone from Family premium

I just want to remove someone from my Family Premium plan, but when I open the MANAGE YOUR ACCOUNT option I can only see two people in it. All of the others are active (as shown) and I've asked each one of them and they keep using it normally. I just...

  • Newbie
  • I just want to remove someone from my Family Premium plan, but when I open the MANAGE YOUR ACCOUNT option I can only see two people in it. All of the others are active (as shown) and I've asked e...
  • deano_nz
  • Regular
  • 649 Views
  • 1 replies
  • 1 likes
  • 649 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium for family owner

I am supposed to be the owner of the family premium account but get the following message under my account details, very strange !Who is the owner then ?Spotify PremiumDitt konto är en del av en familjeprenumeration. Kontakta ägaren till Premium for ...

  • Casual Listener
  • I am supposed to be the owner of the family premium account but get the following message under my account details, very strange ! Who is the owner then ? Spotify Premium Ditt konto är en del av e...
  • modernmom
  • Regular
  • 860 Views
  • 7 replies
  • 0 likes
  • 860 Views
  • 7 replies
  • 0 likes

Joindre le premium familly

Bonjour, J'essaie de me connecter au pack familly depuis 1 mois sans succès. Ma soeur m'envoie bien la citation sûr mon adresse mail qui correspond à mon compte spotify et quand je remplie le formulaire ça ne marche pas et me donner le code d'erreur ...

  • Casual Listener
  • Bonjour,  J'essaie de me connecter au pack familly depuis 1 mois sans succès. Ma soeur m'envoie bien la citation sûr mon adresse mail qui correspond à mon compte spotify et quand je remplie le ...
  • Marlydml
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Spotify Family

We have the Spotify Family Premium in my family but Spotify told me that they could not verify my adress so I got kicked out of it from Spotify itself. Now my mum sent me a new invitation for it but when I follow the link and fill out the personal in...

  • Casual Listener
  • We have the Spotify Family Premium in my family but Spotify told me that they could not verify my adress so I got kicked out of it from Spotify itself. Now my mum sent me a new invitation for it b...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes