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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166923 Views
  • 32 replies
  • 9 likes
  • 166923 Views
  • 32 replies
  • 9 likes

keeps saying im not the family member host

hi all! Im having an issue. I am trying to delete someone out of the list of my premium for family. the problem is: its saying that i should contact the owner of the premium for family subscription. but that is me. what should i do?

  • Newbie
  • hi all!   Im having an issue. I am trying to delete someone out of the list of my premium for family. the problem is: its saying that i should contact the owner of the premium for family s...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Cambio de nombre de usuario vinculado con facebook.

Anteriormente estaba dentro de un plan familiar pero por equivocación puse el nombre de la persona que contrato el plan, ahora estoy dentro de otro plan familiar, pero a pesar de que lo registre con mi nombre, automaticamente lo cambia a el nombre de...

  • Newbie
  • Anteriormente estaba dentro de un plan familiar pero por equivocación puse el nombre de la persona que contrato el plan, ahora estoy dentro de otro plan familiar, pero a pesar de que lo registre con ...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution COBRANÇA INDEVIDA

Cerca de 2 meses atrás fiz um pedido de assinatura Premium, mas havia uma promoção de 3 meses grátis. Era para ser u. Plano familiar.Meu Spotify nunca mudou, permaneceu grátis, ou seja com anúncios e limitações, nada de Premium.Agora na fatura de out...

  • Visitor
  • Cerca de 2 meses atrás fiz um pedido de assinatura Premium, mas havia uma promoção de 3 meses grátis. Era para ser u. Plano familiar. Meu Spotify nunca mudou, permaneceu grátis, ou seja com anúncios...
  • user-removed
  • Not applicable
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Premium paid, still using spotify free :/

Hello. I paid for spotify premium last week (!) and I can even see the payment on my bank account. Spotify doesnt check it and I have still only the free-funktions. I got very angry. Please help!

  • Casual Listener
  • Hello. I paid for spotify premium last week (!) and I can even see the payment on my bank account. Spotify doesnt check it and I have still only the free-funktions.  I got very angry. Please he...
  • alidameyer72
  • Newbie
  • 280 Views
  • 2 replies
  • 1 likes
  • 280 Views
  • 2 replies
  • 1 likes

J'arrive pas a ajouter une personne sur le compte spotify

J'ai voulais ajouter une personne qui vit chez moi mais des que je fais accepter son invitation sa le demande de rentrer l'identifiant et le mot de passe et quand je le fais. Sa ne le rajoute pas il se connecte juste au compte principale et je sais p...

  • Newbie
  • J'ai voulais ajouter une personne qui vit chez moi mais des que je fais accepter son invitation sa le demande de rentrer l'identifiant et le mot de passe et quand je le fais. Sa ne le rajoute pas il ...
  • 610 Views
  • 0 replies
  • 0 likes
  • 610 Views
  • 0 replies
  • 0 likes

Premium Family Plan

For some reason my account has lost the family plan, my father invite me again to be part of the family plan and it`s not accepting my request. We live at the same homeWhat can I do?My user name is monentebi and my father`s user name is alfonsoy Plea...

  • Visitor
  • For some reason my account has lost the family plan, my father invite me again to be part of the family plan and it`s not accepting my request.  We live at the same home What can I do? My u...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Superuser Contribution Code is invalid

Signed my daughter up for family plan. She can get in and then invited me to join. The subscription code is 'invalid.' I understand the nuances of making sure what needs to be capitalized is and lower case, etc. Still receiving same message.

  • Casual Listener
  • Signed my daughter up for family plan.  She can get in and then invited me to join.  The subscription code is 'invalid.' I understand the nuances of making sure what needs to be c...
  • palomakotani
  • Casual Listener
  • 1104 Views
  • 6 replies
  • 0 likes
  • 1104 Views
  • 6 replies
  • 0 likes

Superuser Contribution Problemas con la tarjeta de pago

Desde hace varias horas intento pagar mi suscripción a Spotify per me aparece un mensaje donde dice que "mi tarjeta y servidor estan teniendo un mal día" y todo eso. Ya he intentado varias veces y nada. Mi tarjeta si tiene fondos suficientes y quiero...

  • Casual Listener
  • Desde hace varias horas intento pagar mi suscripción a Spotify per me aparece un mensaje donde dice que "mi tarjeta y servidor estan teniendo un mal día" y todo eso. Ya he intentado varias veces y na...
  • MonicaM_Bogota
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Unable to add members to Family Plan

Everytime I try to send an invite to my brother it says Oops something went wrong. How can i send the invite?

  • Newbie
  • Everytime I try to send an invite to my brother it says Oops something went wrong. How can i send the invite?
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

family acount activeren

hoi,Het lukt mij maar niet om mijn familiy acount te activeren waar ik voor uitgenodigd ben.. als ik op de link klik in mijn mail wordt ik doorgestuurd een een bevestigings pagina waar ik mijn naam en adres in moet voeren. Wanneer ik dat gedaan heb e...

  • Newbie
  • hoi, Het lukt mij maar niet om mijn familiy acount te activeren waar ik voor uitgenodigd ben.. als ik op de link klik in mijn mail wordt ik doorgestuurd een een bevestigings pagina waar ik mijn naam...
  • user-removed
  • Not applicable
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan Thru Mobile Carrier

I want to register for a family plan and charge it to my mobile carrier. Unfortunately this option is not available, do we have a workaround for this?

Screenshot_20171004-194644.png Screenshot_20171004-194712.png Screenshot_20171004-194716.png
  • Casual Listener
  • I want to register for a family plan and charge it to my mobile carrier. Unfortunately this option is not available, do we have a workaround for this?          
  • RonnieRyan
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Can't join Spotify Family

Although my account was premium (Spotify Family), it turned free account. When I was invited again, I couldn't accept invitation to Spotify Family after completing all the information. There was a message "Something went wrong". Can you please let me...

  • Newbie
  • Although my account was premium (Spotify Family), it turned free account. When I was invited again, I couldn't accept invitation to Spotify Family after completing all the information. There was a m...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Uitnoding niet binnen krijgen

Hallo,Ik heb zojuist spotify voor de familie gekocht. Ik wilde mijn broer een uitnodinging sturen maar die krijgt hij niet binnen. Ik heb het meerdere keren geprobeerd, steeds weer opnieuw doet hij het niet.Wat kan ik nu doen?Groetjes, Kim

  • Newbie
  • Hallo, Ik heb zojuist spotify voor de familie gekocht. Ik wilde mijn broer een uitnodinging sturen maar die krijgt hij niet binnen. Ik heb het meerdere keren geprobeerd, steeds weer opnieuw doet hij...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

How can I activate a Premium for Family user token?

I have a Premium for Family account. It already works on two users. Can't add a third now. When clicking on the link in the e-mail, I get redirected to the Account Overview page, which remains blank. It doesn't show the form with the token, as mentio...

  • Newbie
  • I have a Premium for Family account. It already works on two users. Can't add a third now. When clicking on the link in the e-mail, I get redirected to the Account Overview page, which remains blank....
  • 808 Views
  • 0 replies
  • 0 likes
  • 808 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family premium account

Hi! I'm trying to join my family's Spotify premium account but it keeps appearing the message "oops, something went wrong" after I complete all the information regarding the account. Can you please let me know what is wrong with my account? Thank you...

  • Newbie
  • Hi! I'm trying to join my family's Spotify premium account but it keeps appearing the message "oops, something went wrong" after I complete all the information regarding the account. Can you please l...
  • MonicaM_Bogota
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo agregar a un familiar de nuevo

Por casualidad pusimos el correo de un familiar mal y queríamos agregar el correcto. Para ello eliminamos a alguien y luego pudimos eliminar el correo malo. Ahora no podemos agregar a la persona que eliminamos. Qué podemos hacer?

  • Newbie
  • Por casualidad pusimos el correo de un familiar mal y queríamos agregar el correcto. Para ello eliminamos a alguien y luego pudimos eliminar el correo malo. Ahora no podemos agregar a la persona que ...
  • MonicaM_Bogota
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para integrar a mi familia a Olán Familiar

Les llego una notificación diciendo que no piedieron confirmar la misma dirección del titular. Confirmo que vivimos en la misma casa y todos somos estudiantes. No puedo contactarme con Spotify y no encuentro solución, esto es verdaderamente embarazos...

  • Newbie
  • Les llego una notificación diciendo que no piedieron confirmar la misma dirección del titular. Confirmo que vivimos en la misma casa y todos somos estudiantes. No puedo contactarme con Spotify y no e...
  • MonicaM_Bogota
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan

Im trying to enter mine family plan, but it keeps giving the error alert. I've already tried different browsers and connections, im from Brazil.Any tips?

  • Newbie
  • Im trying to enter mine family plan, but it keeps giving the error alert. I've already tried different browsers and connections, im from Brazil. Any tips?
  • MonicaM_Bogota
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not let me join a Family plan

Spotify no me deja unirme a un plan familiar, siendo que estuve dentro de ese plan familiar unas horas y después me sacó porque no se pudo verificar la dirección y sigo intentando unirme pero no me lo permite.Spotify does not let me join a family pla...

  • Casual Listener
  • ...o permite. Spotify does not let me join a family plan, being that I was within that family plan a few hours and then pulled me because the address could not be verified and I keep trying to join b...
  • MonicaM_Bogota
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • Help
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription not working!

This is the second time we have issues with the family subscription.. we put in our address and it doesn't allow to add any members! Somebody please help!

  • Newbie
  • This is the second time we have issues with the family subscription..  we put in our address and it doesn't allow to add any members! Somebody please help!
  • MonicaM_Bogota
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes