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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167524 Views
  • 32 replies
  • 9 likes
  • 167524 Views
  • 32 replies
  • 9 likes

Problemas para inserir novo membro ao plano familiar

Bom dia, Estou tendo problemas com o plano familiar. Não consigo inserir um usuário ao plano, mesmo usando o enderenço corretamente. Ja desinstalei o aplicativo e instalei de novo, tentei fazer a inclusão em dias e horários diferentes, mas mesmo assi...

  • Casual Listener
  • Bom dia,  Estou tendo problemas com o plano familiar. Não consigo inserir um usuário ao plano, mesmo usando o enderenço corretamente. Ja desinstalei o aplicativo e instalei de novo,&...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Comment connecter mes enfants sans adresse mails

Bonjour,Je viens de m'insrire pour un compte premium family pour toute la famille.4 téléphones, mais mes enfants n'ont pas d'adresse mail, comment les connecter sur le compte de manière indépendante?Je viens de passer plus d'une heure, pas moyen de c...

  • Newbie
  • Bonjour, Je viens de m'insrire pour un compte premium family pour toute la famille. 4 téléphones, mais mes enfants n'ont pas d'adresse mail, comment les connecter sur le compte de manière i...
  • 516 Views
  • 0 replies
  • 0 likes
  • 516 Views
  • 0 replies
  • 0 likes

Family invite works for new accounts, doesn't for existing

Since i upgraded to spotify premium family some months ago i would really like to actually invite my wife to this account. That's not possible, all i could get the last 20 times i tried was a "Something went wrong" message. Using a fresh account (loo...

  • Visitor
  • Since i upgraded to spotify premium family some months ago i would really like to actually invite my wife to this account.  That's not possible, all i could get the last 20 times i tried was a...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Can´t submit a family member to Family

I started a new Family account yesterday and submitted my son, no problems. But it doesn´t work to submit my girlfriend. She´s living on the same adress. She gets the invitation email but it doesnt work to upgrade. I even made a new account (free Spo...

  • Newbie
  • I started a new Family account yesterday and submitted my son, no problems. But it doesn´t work to submit my girlfriend. She´s living on the same adress. She gets the invitation email but it d...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Family plan

I'm currently on a family plan and I want to unlink my account from it... there is no way for me to contact the account holder, what can I do to remove my account from this plan. I want to get my own premium membership. Please help

  • Newbie
  • I'm currently on a family plan and I want to unlink my account from it... there is no way for me to contact the account holder, what can I do to remove my account from this plan. I want to get my o...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Plan Familiar no conecta con uno

Tengo un familiar que quiero unir a mi cuenta Premium pero no puede, tenemos la misma dirección, asi y todo Spotity dice que no logra verificar la dirección.

  • Newbie
  • Tengo un familiar que quiero unir a mi cuenta Premium pero no puede, tenemos la misma dirección, asi y todo Spotity dice que no logra verificar la dirección.
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution come ritrovare l'indirizzo per inserire un nuovo membro in un piano famiglia

Ho spotify premium da 2 anni e voglio aggiungere il mio figlio. nel processo per aggiungerlo mi chiede il mio indirizzo per verificare che abbitiamo iniseme. Non mi ricordo piu come l'ho scritto quando ho fatto la prima sottoscrizione.Come posso ritr...

  • Newbie
  • Ho spotify premium da 2 anni e voglio aggiungere il mio figlio.  nel processo per aggiungerlo mi chiede il mio indirizzo per verificare che abbitiamo iniseme. Non mi ricordo piu come l'ho scrit...
  • Tripp70
  • Newbie
  • 1470 Views
  • 2 replies
  • 0 likes
  • 1470 Views
  • 2 replies
  • 0 likes

Spotify for family

So I've invited my girlfriend and on of her brothers successfully (we all share the same address, but when I invite her other brother he keeps getting error3 something went wrong.....**bleep** spotify.....

  • Newbie
  • So I've invited my girlfriend and on of her brothers successfully (we all share the same address, but when I invite her other brother he keeps getting error3 something went wrong.....**bleep** spotif...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Invite email for family account not coming through

Email with code for family account not come even though we've sent it about 5 times.

  • Newbie
  • Email with code  for family account not come even though we've sent it about 5 times.
  • kevinjlogan
  • Newbie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

A member of my family can't join the Family Plan. Why?

I sent 3 invitations to the members of my family whom I share the same address. Two of them successfully joined the Family Premium plan, but when the other member of my family tries to join the plan through my invitation, the system gives an error, s...

  • Casual Listener
  • I sent 3 invitations to the members of my family whom I share the same address. Two of them successfully joined the Family Premium plan, but when the other member of my family tries to join the p...
  • 236 Views
  • 0 replies
  • 1 likes
  • 236 Views
  • 0 replies
  • 1 likes

How to merge 2 existing individual premium account under 1 family account?

Hello, me and my sister are subscribed to the spotfiy premium as individual accounts. Yet we do live together and it doesn't make sense for us to pay separately and not to enjoy the family plan. So, how can we update our accounts and merge under the ...

  • Casual Listener
  • Hello, me and my sister are subscribed to the spotfiy premium as individual accounts. Yet we do live together and it doesn't make sense for us to pay separately and not to enjoy the family plan. &n...
  • grctacota
  • Newbie
  • 1299 Views
  • 2 replies
  • 0 likes
  • 1299 Views
  • 2 replies
  • 0 likes

Clear steps to following an invitation

I have invited my wife to Spotify, but when she clicks on the email link, she is offered the chance to create a membership. After creating that membership, she is not in our Family Account, but rather on a Trial account. So the invite was ineffective...

  • Newbie
  • I have invited my wife to Spotify, but when she clicks on the email link, she is offered the chance to create a membership.  After creating that membership, she is not in our Family Account, b...
  • amallory
  • Newbie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Paying for premium and the family option??

Hi I have just checked my bank account balance and have made two payments to Spotify...$11.99 and $17.99.Why am I paying for two subcriptions?Does the Family subscription not include premium offers therefore cut out the premium payments of $11.99?

  • Visitor
  • Hi I have just checked my bank account balance and have made two payments to Spotify...$11.99 and $17.99. Why am I paying for two subcriptions? Does the Family subscription not include premium o...
  • LordRollin
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

I want to combine my account and my daughters student to make a family plan.

I want to combine my account and my daughters student to make a family plan. But the help forum seems to be limited to crowd sourcing?For a $16 billion company?

  • Newbie
  • I want to combine my account and my daughters student to make a family plan. But the help forum seems to be limited to crowd sourcing? For a $16 billion company?  
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Invite Not Being Recived

Hello, My friend wants toadd me to his family account. The email contact is correct, but after days of waiting I still have not recived the invite. Everyone else whowas invited has recived theirs.

  • Newbie
  • Hello,   My friend wants toadd me to his family account. The email contact is correct, but after days of waiting I still have not recived the invite. Everyone else whowas invited has recived t...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

One in my family dosent get invite email.

HiRecently ordered Spotify family. One person in my family dosent receive the invitation. We have tried several emails, but he doesnt get any email. Ps.all the others in my family have receiveved it. Thank you for your help

  • Casual Listener
  • Hi Recently ordered Spotify family. One person in my family dosent receive the invitation. We have tried several emails, but he doesnt get any email.   Ps.all the others in my family have r...
  • bad_muffin
  • Casual Listener
  • 398 Views
  • 6 replies
  • 2 likes
  • 398 Views
  • 6 replies
  • 2 likes

Spotify at home via Sonos and on the go via mobile device.

How do I manage a separate Spotify account on my Sonos at home so it can be used separately from the one I have in my mobile device?I have the family account. My family wants to be able to play at home an I want to play while jogging etc. without bat...

  • Newbie
  • How do I manage a separate Spotify account on my Sonos at home so it can be used separately from the one I have in my mobile device? I have the family account.  My family wants to be able to p...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Cannot Remove a User From Family Plan

Hi, I have a family plan and I want to remove a user but username of him looks like "null " and when I press the remove button I get an error message that says something went wrong. what should I do?

  • Newbie
  • Hi,  I have a family plan and I want to remove a user but username of him looks like "null <undefined>" and when I press the remove button I get an error message that says something w...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Problem with family plan

Hi ive just noticed whatever my daughter I listening to on her iphone it starts to play on my andriod phone can any one help ?

  • Newbie
  • Hi ive just noticed whatever my daughter I listening to on her iphone it starts to play on my andriod phone can any one help ?
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Premium Family Member not active in Webinterface, but using premium

Hey Community,my 1st topic here. Situation:I have Premium Family and i'm the owner of this group. 5 of 5 were active today on the webinterface. One of my Premium Family users had premium, but was not in the list. Just like an invisible 6th Family Mem...

  • Newbie
  • Hey Community, my 1st topic here.   Situation: I have Premium Family and i'm the owner of this group. 5 of 5 were active today on the webinterface. One of my Premium Family users had p...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes